Encore Capital Group Wins Motion to Compel Arbitration in Putative FDCPA Class Action

A federal judge in Michigan has dismissed a proposed class action accusing publicly traded debt buyer Encore Capital Group [ECPG (NASDAQ)] and its affiliated entities of suing consumers over old debts that were no longer legally enforceable.  The Judge ruled that that the case must be decided in arbitration.

The opinion in the case, Hilton v. Midland Funding LLC, et.al. (Case No. 15-10322, U.S. District Court, ED MI, Southern Division) was issued by the Honorable Linda V. Parker on March 31st.

Background

In September 2004, Plaintiff Eric Hilton (Plaintiff) opened a credit account through Dell Financial Services, LLC (DFS) to purchase a computer. The financing for the account was provided by CIT Bank and the servicing of the Account was provided by DFS. Plaintiff made payments on the account but subsequently defaulted. The Account was charged off in 2007, though it appears that Plaintiff made some payments subsequent to charge-off, but those payments stopped sometime in 2008. DFS, subsequently sold Plaintiff’s debt to Midland Funding, LLC. (Midland).

Midland engaged a law firm to attempt collection of the account. In 2014 the law firm sued Plaintiff in state court on behalf of Midland on the debt. The state court action ultimately reached settlement.

On January 23, 2015, Plaintiff filed an action in federal court asserting that Midland, acting through Midland Credit Management, (MCM) and on behalf of Encore Capital Group, Inc. (Encore) impermissibly directed the law firm to file a debt collection lawsuit, suing Plaintiff on the Account after the applicable statute of limitations expired. Plaintiff asserted that, by doing so, the Defendants (including the law firm) engaged in unconscionable collection methods by filing suit on a time barred debt, in violation of the Fair Debt Collection Practices Act (FDCPA). Plaintiff also sought to pursue the claims on behalf of a class of similarly situated individuals.

Defendants collectively moved to compel arbitration, based on the underlying contractual agreement. The sole issue before the court was whether the arbitration provision of the credit agreement requires the court to compel arbitration.

Defendants argued that by using the Account, Plaintiff agreed to the terms and conditions set forth in the credit agreement for the account. Defendants asserted that “one of the terms and conditions Plaintiff agreed to was an arbitration provision that permits Defendants to elect mandatory, binding arbitration of any claim arising between them and Plaintiff. Defendants argued that the Federal Arbitration Act (FAA) requires the court to “stay this action until such arbitration has been had in accordance with the terms of the agreement.”

Plaintiff, in its responsive brief, argued that the motion to compel should be denied for the following reasons: (1) Defendants have waived their right to arbitrate; (2) a trial by jury should be had to determine whether the arbitration agreement can be enforced against Plaintiff; and (3) should the Court compel arbitration, the matter should proceed to arbitration as a class action.

The Underlying Agreement

The critical provisions in the underlying agreement read as follows:

DELL PREFERRED ACCOUNT CREDIT AGREEMENT

Offered by CIT Bank and serviced by Dell Financial Services

Notice: This Credit Agreement contains an arbitration provision. Under this arbitration provision, you may be required to settle any dispute with CIT Bank, Dell Financial Services and others through arbitration and not through a court proceeding.

Use of Your Account. Your use of the open-end credit offered pursuant to this Agreement or its use by anyone you authorize, shall constitute acceptance of the terms of this Agreement and the Arbitration provision contained in this Agreement. Your use of the Account also acknowledges that you are of legal age to enter into a binding agreement with us.

ARBITRATION NOTICE

THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE.

PLEASE READ THIS PROVISION CAREFULLY. IT PROVIDES THAT ANY CLAIM RELATING TO YOUR ACCOUNT MAY BE RESOLVED BY BINDING ARBITRATION. YOU ARE ENTITLED TO A FAIR HEARING, BUT THE ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT, AND ARBITRATION DECISIONS ARE SUBJECT TO VERY LIMITED REVIEW. CLAIMS MAY BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. IF EITHER PARTY CHOOSES TO ARBITRATE A CLAIM, NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM IN COURT OR HAVE A JURY TRIAL ON THAT CLAIM, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO SUCH CLAIM.

Applicable Law. The laws of the United States of America, including the Federal Arbitration Act, 9 U.S.C. Sections 1-16(the “FAA”, and the laws of the State of Utah apply to govern this Agreement and your use of your Account.

The court decided the case based upon the briefs submitted. There were no oral arguments.

In the opinion that accompanied the Order Judge Parker decided the following:

  1. The parties agreed to arbitrate.
  2. The scope of the arbitration agreement is broad in scope.
  3. Congress did not intend for FDCPA claims to be non-arbitrable.
  4. The remainder of the proceedings should not be stayed.
  5. Defendants did not waive their right to arbitrate this matter.
  6. The matter should not proceed to arbitration as a class action.

The judge granted defendant’s motion to compel arbitration and ordered the parties to proceed with arbitration of Plaintiff’s claims pursuant to the terms of the agreement to arbitrate.

insideARM Perspective

Much has been written about mandatory arbitration provisions in the past 12 months. The CFPB held a field hearing on the issue in OctoberinsideARM wrote about two arbitration cases in February of this year.

The CFPB has begun the rulemaking process on the issue. It is likely that mandatory arbitration provisions will be extinct in consumer contracts in the very near future. However, until that time, the decision in this case is a welcome outcome for the defense of FDCPA class action cases.

Encore Capital Group Wins Motion to Compel Arbitration in Putative FDCPA Class Action
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Witnesses Tell Senate Banking Committee That CFPB Has Hurt Consumers

Yesterday the Senate Banking Committee held a hearing to debate the Effects of Consumer Finance Regulations. Witnesses included:

  • Leonard Chanin, Of Counsel with Morrison and Foerster LLP – his testimony
  • David Hirschmann, President & CEO, U.S. Chamber of Commerce Center for Capital Markets Competitiveness – his testimony
  • Todd Zywicki, Foundation Professor of Law and Executive Director of the Law and Economics Center, George Mason University School of Law – his testimony
  • Reverend Willie Gable Jr., Doctor of Ministry and Chairman of the Board, National Baptist Convention USA, Housing and Economic Development Commission – his testimony

Committee Chairman Richard Shelby (R-AL) raised the concerns shared by industry the CFPB remains “one of the least accountable agencies in the federal government,” and that consumers have been harmed by the fact that this has led to companies offering fewer products and services to those the Bureau was intended to help. He continued, “I have long advocated for sensible consumer protections, but I do not believe they should be used as a substitute for an individual consumer’s independent judgment…Also, so-called protections should not be implemented without regard to their costs or their effects on economic growth or the safety and soundness of any particular financial institution.”

Ranking Committee Member Sherrod Brown (D-OH), lamented the fact that there was only one consumer representative on the Hearing panel, and declared that “The CFPB has been a success. The agency has taken strong actions in a number of consumer finance markets that previously had no federal oversight, including credit reporting, debt collection, payday loans, student loan servicing, and auto finance.” He countered Shelby’s claim that fewer financial products are available to consumers, “Those who say that credit is not available to consumers today are not paying attention. Credit is available and it is growing month after month.”

Zywicki, who published a paper in 2015 entitled “The Law and Economics of Consumer Debt Collection and Its Regulation,” shared his conclusions that new restrictions have burdened consumers. He opened his testimony stating that he supported the need to unify consumer financial protection policy under a single agency, but that the CFPB has “squandered this unprecedented opportunity to modernize the consumer credit system to promote competition, consumer choice, and innovation.”

congressional hearing

He adds that “By stripping consumers of mainstream financial products such as mortgages, credit cards, and bank accounts, Dodd-Frank has driven the most vulnerable into the arms of check cashers, pawn shops, and payday lenders…” Zywicki’s written testimony includes data, which he uses to show –among other things– the reduction in availability of free checking accounts since before Dodd-Frank. He blames this on the Durbin Amendment, which imposed a “hard cap” on permissible interchange fees for debit card transactions. He predicts a similar result when the Bureau announces the anticipated payday loan rule this year, suggesting that the expected imposition of “ability-to-pay” requirements will force approximately 80% of payday lenders out of business.

“Choking off access to payday loans, auto title loans, and other similar products without ensuring the availability of reasonable alternatives could impose substantial harm on many consumers, resulting in bounced checks, eviction, termination of utilities, or even reliance on illegal loan sharks.”

Hirschmann urged the CFPB to use its power to create clarity and consistency:

  • Provide clear rules of the road for financial services companies so they can compete on a level playing field;
  • Use enforcement actions to deter fraud and predation, not to announce new, broadly applicable regulatory policies;
  • Strengthen the Bureau’s own accountability by enhancing transparency and committing itself to fair administrative processes;
  • Limit regulatory duplication and conflict by coordinating with other agencies; and
  • Preserve companies’ use of diverse tools, like arbitration agreements, to manage their relationships with the customers they serve.

Reverend Gable suggested that “Payday loans and their close cousins, car title loans, are an abomination in plain sight,” and shared a story of one consumer who turned a $300 loan into a $2,500 debt, which she lost her car and other personal possessions in order to pay. He also shares that his community has helped to pay the payday loan debts of many individuals and that, had those individuals come to him sooner (before the first payday loan), so that “more of our congregation’s funds could benefit people in need instead of paying off economic predators.” He argues that legislators should limit the cost of credit to 36% annual interest or less.

Like the others who testified, Gable addressed a wide range of topics, including bank overdraft practices, prepaid cards, auto lending, arbitration, and debt collection. As it relates to debt collection, Gable offered only generalities, that “Debt collectors commonly engage in harassment and threats; they commonly attempt to collect debts consumers never owed, or no longer owe…Though existing laws are not as strong as they must be, debt collectors routinely break them.” He suggests that “[new debt collection rules] will permit collection of debts while, we hope, requiring that this collection be done without employing abusive tactics. This is reasonable and necessary. This is not extreme.”

Tomorrow, the Committee will hear from CFPB Director Cordray as he presents his Semi-Annual Report to Congress.

Witnesses Tell Senate Banking Committee That CFPB Has Hurt Consumers
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Strategic Acquisition of Altus to Drive Significant Future Growth

Strategic Acquisition of Altus to Drive Significant Future Growth
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NBC Debt Collection Article Includes Some Context, But Could Be Better

Yesterday NBCnews.com ran a story by consumer columnist Herb Weisbaum about military families being targeted by debt collectors.

We’ve seen this before. Numbers from the CFPB’s monthly complaint snapshot are quoted, and debt collection came out on top. In this case, the report highlighted servicemember complaints, which then leads to national press about servicemember complaints. The story begins by summarizing some of the common complaints: It’s not my debt; they called – or threatened to call – my commanding officer; or it’s a medical debt that should have been covered by insurance.

And then the article highlights a 2015 CFPB action against an auto lender for illegal debt collection practices. An auto lender; not a debt collection company. But the headline says “debt collectors.”

What is somewhat different about this article is that it devotes nearly half of its content to industry response, in this case provided in part by ACA International’s vice president of public affairs, and in part by the president and CEO of the Consumer Data Industry Association.

In both cases, more than one quote/suggestion is used, not only the “one bad apple” argument that seems to generally fall flat. At least the writer in this case took a small extra step to provide context, which typically does not happen.

insideARM Perspective

For years, the industry has offered the “one bad apple” defense. It hasn’t been effective, I think in large part because it doesn’t ring true; So many people can tell you a story about a negative experience they (or a friend or family member) have had related to debt collection.

What isn’t typically explained by the media is the underlying story about what tends to cause the negative experiences (not the egregious outliers, but the lion’s share of the complaints). For instance, the “harassing” hang ups or repeated calls, many of which are caused by the fact that the law so severely limits what kind of voicemail message can be left, that it has become safer not to leave a message but to try to call back. Or the fact that a collector is required to ensure they are speaking with the right person before disclosing any information… but consumers are (rightfully so) cautioned against providing any information before they can ensure that the person calling them is legitimate. A stalemate ensues.

Or, the fact that a debt collector is typically hired by a client (a creditor), who provides them with information about what a consumer owes (most debt collectors, in fact, do not “buy debt for pennies on the dollar”). Often, issues such as identity theft or a dispute over a charge (especially in the case of medical debt) don’t appear until the account has been sent to a third party collection agency.

While we know that some consumer advocates and/or reporters have an agenda that will likely have them stick to the more salacious story, we can and should share actual stories of specifically how debt collectors work. It’s not effective to counter a specific story with a general statement.

At insideARM’s 4th Annual Larger Market Participant Summit later this month, we will be facilitating a discussion between participants and national consumer finance reporters from a range of publications including The Wall Street Journal, ProPublica, and The Capitol Forum (which caters to policymakers and investors).

NBC Debt Collection Article Includes Some Context, But Could Be Better
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Supreme Court Case About Debt Buying and Interest Rates Now in Question

On March 21, 2016, the U.S. Supreme Court announced that it had invited the Solicitor General to file a brief expressing his views in connection with the certiorari petition in Madden v. Midland Funding, LLC, 786 F.3d 246 (2d Cir. 2015).

insideARM originally wrote about this case on May 26, 2015.  As outlined in that earlier article, the facts are relatively simple:

Madden had opened a credit card account through Bank of America, a national bank. Bank of America later consolidated its credit card program with FIA Card Services, also a national bank. In 2010, Midland Funding LLC (Midland) purchased Madden’s charged-off credit card account of approximately $5000 from FIA Card Services. Midland, however, is not a national bank.

In November of 2010 Midland sent Madden a letter seeking to collect payment of the debt and stating that an interest rate of 27% per year applied.

The plaintiff resided in New York state where the usury limit is 25% annually. Madden claimed, on behalf of herself and a putative class, that Midland had engaged in abusive and unfair debt collection practices and had charged a usurious rate of interest under New York Law.

Midland’s position is the National Bank Act permits the higher interest rate above and, as an assignee of the account, they stepped into the shoes of a national bank when they purchased the account.

A lower court had previously ruled that the original agreement between Madden and the national bank permitted the interest rate applied to the account and, as an assignee from a national bank, Midland was allowed to charge that rate.

The Court of Appeals for the Second Circuit disagreed with the lower court; holding that, although National Bank Act preemption “may extend to entities beyond a national bank itself,” the defendants (Midland) could not benefit from the act’s preemptive effect.

Even though the court of appeals reversed the lower court on the National Bank Act preemption issue, the case was remanded back to the lower court to decide whether New York or Delaware law is applicable in the case. The court of appeals noted that “the parties appear to agree that if Delaware law applies, the interest rate charged was permissible.”

On November 10, 2015 a Petition for a writ of certiorari was filed by Midland at the Supreme Court.

insideARM Perspective

Why is this case important to the ARM industry? It involves a significant issue for debt buyers. The national bank preemption would simplify decisions on applicable interest rates for debt buyers of accounts from national banks. Rather than attempting to determine applicable interest rates on an account-by-account, state-by-state, basis the debt buyer could simply rely on the interest rate charged by the national bank.

Unfortunately, due to a confluence of events, the Supreme Court may never rule on the issue.  With the death of Justice Antonin Scalia four votes are needed to get the case heard before the Supreme Court. Thus, it is unclear whether certiorari will be granted.  The response from the Solicitor General may impact that decision.

insideARM will continue to monitor the case and provide updates.

Supreme Court Case About Debt Buying and Interest Rates Now in Question
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Consumer Advocates File Suit Against Dept. of ED for “Secret” Policies

The American Civil Liberties Union (ACLU) and the National Consumer Law Center (NCLC) filed suit yesterday in the US District Court in Massachusetts against the United States Department of Education (ED) under the Freedom of Information Act (FOIA), related to practices affecting student-borrowers.

On May 7, 2015 the ACLU and NCLC filed a FOIA Request for ED records concerning practices related to governing their contracted private collection agencies (PCAs). Specifically, they sought information about ED’s relationship with PCAs, the policies that govern their debt collection activities, and the way PCAs are compensated. They also sought information regarding the policies, if any, for monitoring the racial impact of ED’s collection policies and practices.

The complaint references a July 2014 report from the U.S. Department of Education Office of Inspector General, Handling of Borrower Complaints Against Private Collection Agencies, which found that ED “did not effectively ensure that PCAs are abiding by the Federal debt collection laws and the related terms of their contracts.”

According to the complaint, ED has yet to fulfill its obligation to make the requested records available. The Plaintiffs claim that information ED has released was improperly redacted. Evidently, ED claimed a law enforcement exemption to FOIA, saying the following “…would disclose techniques and procedures for law enforcement investigations or prosecutions, or would disclose guidelines for law enforcement investigations or prosecutions if such disclosure could reasonably be expected to risk circumvention of the law” 5 U.S.C. § 552(b)(7)(E):

  • The percentage of a borrower’s payment that goes to a PCA as collection costs
  • Administrative fees added to borrowers’ accounts by ED
  • The application of the FDCPA to PCAs
  • The requirements imposed by the Fair Credit Reporting Act
  • Information in the PCA Procedures Manual concerning what a PCA must do when it receives a written complaint from a borrower
  • The address to which a PCA should forward a written inquiry from a Member of Congress or the White House
  • Information in the PCA Procedures Manual concerning how and when PCAs should locate the promissory notes that underlie student loans
  • All information in the PCA Procedures Manual concerning the steps a PCA must take before initiating the process for garnishing a borrower’s wages
  • The documentation required to demonstrate a borrower’s death

An article today in inside Higher ED states that the publication “obtained an unredacted copy of a previous iteration of that document — which is available here – but the document has since been significantly revised by the department several times. The department previously posted the entire manual on its website, but took it down after a reporter wrote about it.”

insideARM Perspective

Indeed, the way ED manages the PCA business has often caused head-scratching, even within the ARM industry. The scorecard methodology should have led to a cycling out of low performers, but it never did.  Additionally, there has never truly been transparency to the public – which is what the consumer groups have been seeking.

Until a few years ago, ED published its quarterly performance scores for PCAs. insideARM reported on these regularly, with the latest release covering fiscal Q4 2012 – following a one year hiatus while new software was implemented. As noted at that time, performance results were determined by a weighted average of contractors’ performance in total dollars collected; total accounts serviced, and total administrative resolutions. ED awards 70 points to the top performer in the dollars collected category. Twenty points are awarded to the top performer in the total accounts serviced category, while the top performer in administrative resolutions receives 10 points. The other agencies are scored against the top performers in each category.

In May 2013 insideARM published a story about changes to ED’s tracking system that may have resulted in either overpayments or underpayments to its 23 PCAs, according to ED’s Office of the Inspector General. The report blamed a recent system upgrade for the problems. Also noted in the story was that the upgrade to the system had been fraught with delays and glitches, and was one of the main culprits cited in ED’s long layoff from reporting quarterly performance results.

In fact, the results released publicly for Q4 2012 were the last to come out of the department since then.

insideARM agrees with the Plaintiffs’ efforts to push for transparency and changes to the system of measuring contractors. Both collectors and servicers have complained about being blamed for adverse effects on consumers caused by ill-considered ED policy, claiming their hands were tied by the (private) rules. In fact, industry sources tell insideARM that they have been told by ED that they are not to release the Policies & Procedures Manual, and that any requests for them to do so must be forwarded to ED.

Sources also have told us that in the last two years PCAs have been audited far more frequently, more intensely, and for more accounts than ever before; and ED requires formal action plans to address deficiencies. In addition, they tell us that ED has created very formalized complaint escalation procedures which PCAs are held to.

This story will obviously continue.

Consumer Advocates File Suit Against Dept. of ED for “Secret” Policies
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Headline The ARM Industry Should Like to See: “Closing Time for a Fake Debt Collector”

Yesterday the Federal Trade Commission (FTC) issued a press release announcing that, at the request of the FTC and Illinois Attorney General, a federal court has shut down a network of businesses and operators that falsely claimed to be debt collectors collecting real payday loan debts. The defendants also allegedly illegally provided portfolios of fake debt to other debt collectors – this is the FTC’s first case alleging that practice.

The case against six companies and three individuals who used names such as Stark Law, Stark Recovery, and Capital Harris Miller & Associates is part of Operation Collection Protection, an ongoing federal-state-local crackdown on collectors that use deceptive and abusive collection practices.

The defendants are Stark Law LLC, also doing business as Stark Recovery; Stark Legal LLC; Ashton Asset Management Inc.; CHM Capital Group LLC, also d/b/a Capital Harris Miller & Associates; HKM Funding Ltd.; Pacific Capital Holdings Inc., formerly known as Charles Hunter Miller & Associates Inc. and also d/b/a Pacific Capital; Hirsh Mohindra, also d/b/a Ashton Lending LLC; Gaurav Mohindra; and Preetesh Patel.

According to the Complaint, since at least 2011, the defendants used a host of business names to target consumers who obtained or applied for payday or other short-term loans, pressuring them into paying debts they either did not owe or that the defendants had no authority to collect. Other elements in the complaint were:

  1. The defendants called consumers and demanded immediate payment for supposedly delinquent loans, often armed with consumers’ sensitive personal and financial information. Defendants also allegedly threatened consumers with lawsuits or arrest, and falsely said they would be charged with “defrauding a financial institution” and “passing a bad check” – even though failing to pay a private debt is not a crime. In addition, the complaint claims that since 2015, the defendants have held themselves out as a law firm with authority to sue and obtain substantial judgments against delinquent consumers.
  2. The defendants also allegedly harassed consumers with improper phone calls, disclosed debts to relatives, friends and co-workers, failed to notify consumers of their right to receive verification of the purported debts, and failed to register as a debt collector in Illinois, as required by state law.
  3. In response to the defendants’ repeated calls and alleged threats, many consumers paid the debts, even though they may not have owed them, because they believed the defendants would follow through on their threats or they simply wanted to end the harassment.
  4. In addition to illegal collection allegations, the defendants are charged with providing bogus payday loan debt portfolios to other debt buyers, who then tried to collect the fake debts. According to the complaint, the defendants represented that the portfolios included delinquent debts owed to specified lenders and that the defendants had the right to market those lenders’ debts. However, those lenders had not made loans to the consumers identified in the portfolios, or authorized the defendants to market any of their debts.

The complaint was filed in the U.S. District Court for the Northern District of Illinois, Eastern Division. The court granted the FTC’s request for a temporary restraining order on March 22, 2016.

insideARM Perspective

The headline of the FTC press release read: “FTC and Illinois Attorney General Halt Chicago-Area Operation Charged with Collecting and Selling Phantom Payday Loan Debts.”

In conjunction with the press release, the FTC also published a blog by Bridget Small, Consumer Education Specialist, with the headline “Closing Time for a Fake Collector.

These are two headlines the ARM industry should like to see. Assuming the allegations in the complaint are true, these companies were not legitimate debt collectors. They should not be called “debt collectors,” “collection agencies,” or “collection law firms.” The individuals involved are not operators of legitimate businesses. Illinois Attorney General Lisa Madigan was quoted in the press release, “Phantom debt collection is one of the most brazen scams today. With the FTC, we are working to protect consumers by shutting down these scam operations.”

The first paragraph in the FTC Blog was perfect: “It’s fine to play ‘let’s pretend’ when you’re young; you can be an astronaut today and an inventor tomorrow. But grown-ups who pretend to be debt collectors and lie to get peoples’ money are headed for trouble.”

Readers often only skim headlines. Thank you to the FTC for not using the words “Debt Collector” or “Collection Agency” in their headlines on this story.

insideARM applauds the FTC, the Illinois Attorney General Office and the continued efforts of Operation Collection Protection. The ARM industry is better with the elimination of individuals and companies that use the collection industry as a disguise for illegal or unethical behavior.

Headline The ARM Industry Should Like to See: “Closing Time for a Fake Debt Collector”
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ARM-U Spring 2016: Understanding Convenience Fees

Picture1Laurie Nelson, PaymentVision: Laurie is responsible for leading the internal processes for promoting and ensuring PaymentVision’s compliance with laws, regulations, company policies and agreements, compliance risk management, mitigation, and recovery efforts, and internal reporting programs. Laurie joined PaymentVision in 2014 as General Counsel and Chief Compliance Officer. Laurie holds a Juris Doctorate from Florida Coastal School of Law and Bachelor of Business Administration in Finance and Corporate Investments from East Tennessee State University.

 

Picture2Simon Sandoval-Moshenberg, Legal Aid Justice Center: Simon Y. Sandoval-Moshenberg is the director of the Immigrant Advocacy Program at the Legal Aid Justice Center in Virginia, where he specializes in consumer, housing, employment, and civil rights litigation in federal and state court. Sandoval-Moshenberg is also the Legal Aid Justice Center’s team leader for consumer law, and was awarded the 2013 LASSY award from the Virginia Poverty Law Center for greatest achievement in consumer law. He has sued debt collectors and debt buyers on behalf of low-income immigrant consumers in dozens of individual and class actions. Sandoval-Moshenberg was named a SuperLawyers Rising Star in consumer law in 2015 and 2016. He is a graduate of Columbia University and Yale Law School, where he was awarded the C. LaRue Munson prize for excellence in clinical practice.

 

This presentation focuses on convenience fees, surcharges, and the grey area collection agencies often find themselves in with regards to both. Laurie Nelson of PaymentVision represents the debt industry’s point of view; and Simon Sandoval-Moshenberg shares his consumer attorney perspective.

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ARM-U Spring 2016: Understanding Convenience Fees
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COHEAO: Private Collection Agencies Provide A Critical Service In Maintaining A Strong Federal Student Loan Program

Private collection agencies have played a critical role in sustaining the Federal Student Loan programs for the past 40 years.  Whether in support of the over 2,000 colleges and universities managing Federal Campus programs for their students, or the U.S. Department of Education and its guaranty agency partners, private collection agencies (PCAs) provide valuable assistance to delinquent and defaulted student borrowers.

The expertise and resources that can be leveraged to help borrowers understand the available benefits including successful rehabilitation of loan balance has been invaluable and is not easily replicated.  The benefit is to both borrowers and taxpayers alike.

The unique skill set and flexibility to adapt to changing program initiatives are the hallmark of the current public/private partnership that currently exists.  The use of, and partnership with, highly-specialized collection agencies that locate, communicate, and work with millions of students and families plays in invaluable role in reducing the impact of the debt burden associated with default.  This vital contribution is important to borrowers and provides a focus on results to the benefit of both borrowers and sustainability of these key Federal programs.

We would like to specifically acknowledge the value added, and encourage the continued use of private collection agencies to assist in this important task by protecting the taxpayer’s investment in the federal student loan programs. Because of the efforts of PCAs, the federal government and its guaranty agency partners assisted over 400,000 borrowers in rehabilitating their defaulted student loans and recovered $20.3 billion in defaulted debt in FY 2014. At the same time, borrower complaints – as a percentage of overall borrower contacts – are minimal, and this record of success should serve as a model for other customer service-oriented businesses.

COHEAO urges the US Department of Education to help defaulted borrowers get back on track and protect the taxpayer’s investment in higher education through the use of Private Agencies to collect on Federal debt.

Harrison Wadsworth
COHEAO Executive Director

Maria Livolsi
COHEAO President

COHEAO: Private Collection Agencies Provide A Critical Service In Maintaining A Strong Federal Student Loan Program
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MRS BPO, LLC Collects Donations for Annual Ronald McDonald House Easter Egg Hunt

WESTERVILLE, Oh. — Debt collection agency, MRS BPO, LLC, one of the country’s premiere accounts receivable management firms, continued its tradition of partnering with The Ronald McDonald House of Nationwide Children’s Hospital this past weekend. The Ohio MRS team had the pleasure of hosting an Easter Egg Hunt for the patients, their siblings, as well as their parents who are residents of the home.

For the past two years, MRS employees have brought smiles and laughter to many children and their families that are living in The Ronald McDonald House by providing a fun filled day of finding eggs, receiving prizes and a 50/50 raffle.  MRS employees donated several amazing prizes for the raffle, lots of candy filled eggs and gave of their time to make sure each family had a special Easter weekend to remember.

The Ronald Mc Donald House has been thriving since 1974 to ensure that families stay close to state of the art children’s hospitals by giving them a place to rest and refresh while their children receive medical treatment.  Each year, the Ronald McDonald House relies on the help of volunteers and donors like MRS in order to fulfill its mission.

We could not be more proud of our Ohio MRS staff and their contributions to our customers and our local community.

About MRS BPO, LLC

MRS BPO, LLC is a full service accounts receivable management firm headquartered in Cherry Hill, New Jersey. The company’s unique combination of experience, technology, and compliance management processes allows them to provide industry-leading debt recovery solutions while enhancing their client’s brand and reputation. For more information on MRS BPO, LLC, visit them online at www.mrsbpo.com.

MRS BPO, LLC Collects Donations for Annual Ronald McDonald House Easter Egg Hunt
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Accounts Receivable Management