800lb Gorilla Enters Debt Collection Software Space

Yesterday Oracle announced the launch of a new product of interest to the ARM industry: Oracle Banking Collections.

Per the company’s press release:

“Financial institutions looking to recoup delinquent accounts while maintaining a positive association with their brands have a powerful new tool: Oracle Banking Collections. The cloud-enabled solution announced today provides lenders a more comprehensive look at debtors’ total financial pictures and features so they can more easily repay their loans.

Oracle Banking Collections provides financial institutions a single system for comprehensive collection activity across all products related to a delinquent account. The collections process is designed for the digital world with efficient workflows, improved decision making and intuitive customer centric capabilities that empower the consumer with self-service remediation,” said Chet Kamat, senior vice president Banking Products for Oracle Financial Services. “Financial Institutions can choose to deploy the solution on the Oracle Cloud or on premise.”

Each year financial institutions waste millions of dollars attempting to solve their debt collection problem with the age-old tactic of throwing 3rd party debt collection agents who may use decades-old technology riddled with inaccurate borrower data, at the problem. The actions by collection agents, who know nothing about the customer or customer’s relation with the financial institution, can border on harassment with phone calls at all hours, dunning letters and the threat of lawsuits. The new Oracle Banking Collections offering is helping financial institutions and their collections agencies improve collections on delinquent accounts by offering three unique and powerful capabilities:

  1. Detailed insights into a borrower’s entire relationship with the financial institution, enabling collections agents to know more about who they are communicating with and how best to have a meaningful conversation about remediating the account.
  2. A single system of record for all collections activity, helping to support compliance with strict collections regulations including those set forth by the Consumer Financial Protection Bureau.
  3. Unique self-help features that enable the consumer to proactively determine a remediation plan for their account and avoid the collections process altogether.

insideARM Perspective

This announcement is very interesting. insideARM has heard industry “gossip” over the past couple of years suggesting that one or more large financial institutions are considering a major change in the third party collection agency process by moving some or all post-charge-off accounts into an “in-house” process or requiring that all third party agencies use software provided by the bank.

From the information provided in the press release it appears that this product would help facilitate such a move. This would be detrimental to the traditional third party agency if, by using Oracle Banking Collections, the bank eliminates or reduces placements to third party agencies.

On the other hand, the product might create more opportunities for ARM companies that are proficient in first party collections, as banks that outsource first party collections might have their partners simply utilize this product.

800lb Gorilla Enters Debt Collection Software Space
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Student Debt Series from Reveal and Consumer Reports Highlights Disastrous System of Compound Interest

Reveal – from The Center for Investigative Reporting, has produced a series of articles related to student debt.

Who got rich off the student debt crisis – A story about how, by privatizing the student loan program, Congress created a profit center for Wall Street and a system of college finance that created a kind of debt that can never be erased, “which is bad for Americans and good for banks and debt collectors.”  It’s an unflattering report about those who profited from the student loan system. Of note is that an insideARM post from 2011, written by a guest author, is quoted. Ironically, the quote – unflattering to the industry – was the opposite of the point of the blog post, as the author is actually on the side of those who would forgive student debt.

In debt and out of hope: Faces of the student loan mess – A series of case studies about individuals who have – for one reason or another – accrued an insurmountable  amount of student loan debt, largely due to compounding interest and fees.

Share your student debt story using the hashtag #MyDebtCouldBuy – An effort to build a conversation about student debt through social media.

So far, I see 12 entries (there are others, but those are just re-shares of the blog post encouraging people to tweet about what they could buy). Mostly people mention buying a house, or putting a down payment on a house, others mention: a 21-day Europe tour for 3, a Tesla P85D, a master bedroom addition, a used Mazda RX7, roundtrip flights to every continent, and 2,400 cups of specialty coffee.

How a small-time company became the ‘Wal-Mart’ of debt collection – A very streamlined (i.e. limited context) story of how NCO grew to be involved with student loans, fined by regulators, and sold to investors.

In conjunction with the Reveal series, Consumer Reports conducted a survey about student debt, and published the results earlier this week in a story titled, Degrees of Debt and Regret.

The data included responses from 1,500 Americans with student debt who responded to a March 2016 survey from Consumer Reports National Research Center. Among other findings, 44% of respondents said they would want to know how much student debt a person has before starting a serious relationship.

They also published their own series of articles, including:

insideARM Perspective

The Student Loan Bubble is, in fact, a HUGE problem that none of the politicians want to deal with. As with all things related to debt collection, the facts are way more boring and complicated than what is/can be presented in stories like these.  Just to name one… the “Americans” referred to in the top story above are also the Americans who pay taxes and have to foot the bill for those who don’t/can’t pay back  their loans. I suppose you could use this as a counter argument, or you could use it as yet another supporting argument for how disastrous the system is, because it hurts BOTH the people who don’t pay and the people who do pay.

Cooincidentally, the CFPB’s monthly complaint snapshot for June highlights the fact that student loans tops the list for biggest growth in complaint volume (61%, compared with a 0% increase for debt collection complaints). Although the total number is still relatively small compared with other complaint categories, this is likely because the CFPB only reports complaints about private student loans. They pass complaints about federal student loans to the Department of Education.

 

Student Debt Series from Reveal and Consumer Reports Highlights Disastrous System of Compound Interest
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CFPB’s Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports

The Consumer Financial Protection Bureau (CFPB) Office of Consumer Response sent a notice today to those registered as their company’s point of contact (Company POC), explaining that they are changing the way they distribute “Daily Digest” reports.

According to the notice,

“As part of our continued work to make the CFPB Company Portal more useful to companies, Consumer Response is refreshing the distribution list for “Daily Digest” reports. Daily Digests are three separate email reports that contain details on new complaints posted in the “Active” or “Under review” tabs or when an attachment has been added to an existing complaint.

Consumer Response sends Daily Digest reports to companies as a service to companies. Some companies use the Daily Digest reports to help manage consumer complaints in the CFPB Company Portal. Other companies have shared with us that they do not use or want Daily Digest emails.

Beginning August 1, 2016, CFPB Consumer Response will only deliver Daily Digest emails to companies that opt-in and request to receive them. If you want to receive Daily Digest emails after August 1, 2016, you must opt-in by “Submitting a Ticket” on the “Help Tab” in the CFPB Company Portal. Beginning on August 1, 2016, Daily Digest reports will only be sent to companies that have opted-in by “Submitting a Ticket.”

If you are the POC for your firm and find the Daily Digest reports useful, be sure to opt-in before August 1.

 

CFPB’s Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports
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RevSpring Ensures Ongoing Security with SOC 2 Type 2 Renewal

WIXOM, Mich. – RevSpring continues to maintain its commitment to security and compliance by successfully meeting the necessary criteria to complete the AT 101 SOC 2 Type 2 audit under the American Institute of Certified Public Accountants (AICPA) guidelines.

Benefits of completing SOC 2 include:

  • Ensuring best practices with regard to security controls and established procedures are followed
  • Promoting comprehensive security awareness and its impact on risk assessment for management
  • Providing insight to customers and other key stakeholders of the company’s internal controls

Conducted by Auditwerx, a leading provider of CPA auditor assurance engagements, the examination conducted a thorough review of RevSpring’s policies and practices in the following areas:

  • Security:  The system is protected against unauthorized access (both physical and logical).
  • Availability:  The system is available for operation and use as committed or agreed.
  • Processing Integrity:  System processing is complete, accurate, timely, and authorized.
  • Confidentiality:  Information designated as confidential is protected as committed or agreed.

“At RevSpring, we strive to reach the highest level of internal controls and compliance standards over all facets of our operations,” said Peter David, RevSpring’s chief security officer. “Successfully completing this thorough audit provides qualified, independent validation of our processes and systems.”

About RevSpring

RevSpring facilitates over one billion customer interactions annually, serving more than 2,000 clients across the healthcare and financial services markets. Our diverse and expert solutions accelerate cash flow and improve ROI on time-sensitive consumer communications.

RevSpring’s billing and consumer communication platform allows clients to receive payments faster with more connection options, including mail, web, text, and phone. Plus, we improve the design and distribution methods of consumer communications to make interactions more impactful, meaningful, and effective.

About Auditwerx

Auditwerx is a leading International CPA firm specializing in compliance and attestation reporting. Our expert auditors serve as trusted business advisors to a broad array of service organizations helping them develop and maintain internal controls to industry best practices and drive revenue through independent third party attestation. Auditwerx is dedicated to ensuring that our clients’ systems and internal controls are in compliance and aligned with the appropriate standards.

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Pennsylvania District Court Dismisses TCPA Lawsuit Where Plaintiff Manufactured Claims

On June 24, 2016 a Pennsylvania District Court ruled that a plaintiff who manufactured Telephone Consumer Protection Act (“TCPA”) lawsuits had no standing to pursue her TCPA claims in Federal Court. The case is Stoops v. Wells Fargo Bank, NA (Case No. 3-15-83, United States District Court, Western District Of Pennsylvania).  A copy of the Court’s Memorandum, Opinion and Order can be found here.

Background

In June of 2014 the plaintiff purchased and activated over 35 prepaid cell phones that were serviced by Tracfone Wireless (“Tracfone”). Plaintiff bought the phones for the sole purpose of receiving calls from unwitting creditors and suing under the TCPA. Plaintiff selected Florida zip codes, and Tracfone assigned telephone numbers for each cell phone. Despite residing in Pennsylvania, Plaintiff selected locations in Florida that she knew to be economically depressed. She selected Florida because, per her deposition transcript, “there is a depression in Florida,” where “‘people would be usually defaulting on their loans or their credit cards,’” and because it is the location with which “[she] is most familiar.”

After purchasing and charging the cell phones, Plaintiff waited for them to ring and sometimes answered the calls to identify the caller. Plaintiff tracked the incoming calls on a call log sheet. She carried her cell phones with her when she traveled so that she could continue to record the incoming calls.

Plaintiff occasionally informed the caller to stop calling, though she intended for the calls to continue because she “‘was hopefully going to ask [her] lawyers to do trebling with knowing and willful’” violations of the TCPA if they did.

Plaintiff is a frequent litigant.  She had filed multiple TCPA suits, with at least 7 in the Pennsylvania District Court and had sent at least 20 “pre-litigation demand letters.”

Two of the Plaintiff’s 35 phones were relevant to this action; the two cell phones that were assigned (863) XXX-6128 and (305) XXX-4589 as telephone numbers. The Defendant, Wells Fargo Bank, NA (Wells), had two delinquent customers in area codes 863 and 305 who had owned the telephone numbers prior to Plaintiff and consented to receiving auto-dialed calls or calls with a prerecorded voice.

Between September 15, 2014, and November 20, 2014, Defendant initiated seventy-three telephone calls to the telephone number (863) XXX-6128, and nineteen of these calls resulted in successful communication.

Between September 23, 2014, and November 13, 2014, Defendant initiated twelve telephone calls to the telephone number (305) XXX-4589, and five of these calls resulted in successful communication.

Defendant’s collectors dialed one of the telephone numbers in an effort to reach customers with the last name of “Pereira” and dialed the other in an effort to reach customers with the last name of “Newman.” None of the calls were intended for the Plaintiff.

Plaintiff did not provide Wells with either of these telephone numbers and did not inform Wells that it could call her at the telephone numbers. Plaintiff did not know either of the two intended recipients of the calls.

In a joint stipulation of facts filed by the parties on November 24, 2015, Defendant agreed and stipulated that all of the telephone calls it initiated/made to cell phone numbers (305) XXX-4589 and (863) XXX-6128 . . . were made with an Automated Telephone Dialing System (ATDS) as defined under the TCPA.

Plaintiff filed a complaint in the Court of Common Pleas of Cambria County on March 4, 2015. Defendant removed the matter to this Court on March 31, 2015, and filed an answer to the complaint. Defendant filed a motion for summary judgment on December 10, 2015, and Plaintiff filed a cross-motion for summary judgment on January 21, 2016, After the parties fully briefed their respective motions, the Court held oral argument on May 23, 2016. The Memorandum, Opinion and Order referenced above addresses and resolves the cross motions.

Editor’s note: A motion for summary judgment is based upon a claim by one party (or, in some cases, both parties) that contends that all necessary factual issues are settled or so one-sided they need not be tried. The summary judgment is appropriate when the court determines there no factual issues remaining to be tried, and therefore a cause of action or all causes of action in a complaint can be decided upon certain facts without trial.

The Court’s Opinion

In the Court’s Opinion the Judge (The Honorable Kim R. Gibson) addressed the arguments made by Wells in support of their motion for summary judgment.

Wells had made four arguments in their motion for summary judgment:

  1. It did not “make any call” to Plaintiff because she manufactured the calls.
  2. Plaintiff consented to receive the calls.
  3. Plaintiff’s claim is barred by the doctrine of assumption of the risk.
  4. Plaintiff lacked Article III standing to assert her claim because she is not a member of the class that the TCPA was designed to protect and did not suffer the type of harm that the TCPA was designed to prevent.

The Judge rejected the first 3 arguments. The crux of the opinion focuses on the last argument, that Plaintiff lacked standing to bring the claim. This case is one of the first TCPA opinions to reference the Spokeo case. (Spokeo, Inc. v. Robins, 136 S. Ct. 1540, 1548 (2016). See insideARM discussion of the Spokeo case here.

Referencing Spokeo, Judge Gibson discussed the type of harm or injury required to have standing to bring a TCPA case. Judge Gibson wrote: “The injury-in-fact must also be “concrete,” which means “real” and “not abstract. The Supreme Court made clear that Article III standing requires a concrete injury even in the context of a statutory violation.” The Judge then referenced selections of the transcript of Plaintiff’s deposition in this case.

In discussing her business, Plaintiff testified:

Q. Why do you have so many cell phone numbers?

A. I have a business suing offenders of the TCPA business — or laws.

Q. And when you say business, what do you mean by business?

A. It’s my business. It’s what I do.

Q. So you’re specifically buying these cell phones in order to manufacture a TCPA? In order to bring a TCPA lawsuit?

A. Yeah.

Q. Are you purchasing these phones purposefully to cause them to ring?

A. Yes.

Q. Okay. And you understand that the phones ringing is — is with — is it your intention that these phone calls are going to result then in some sort of a demand whether it’s pre-litigation or an actual lawsuit?

A. I believe so.

When questioned about her TCPA lawsuits, Plaintiff testified:

Q. So is there another purpose that you use these cell phones for other than –

A. No.

Q. — to — no.

So the purpose is to bring a TCPA lawsuit?

A. Correct.

Q. Does anyone you know ever call you at these phone numbers?

A. No, ma’am.

Q. Did you ever use any of these phone numbers to call anyone?

A. No, ma’am.

Judge Gibson then wrote:

“As her testimony establishes, Plaintiff’s privacy interests were not violated when she received calls from Defendant. Indeed, Defendant’s calls “[did] not adversely affect the privacy rights that [the TCPA] is intended to protect.” Because Plaintiff has admitted that her only purpose in using her cell phones is to file TCPA lawsuits, the calls are not “a nuisance and an invasion of privacy. The Court therefore must reject Plaintiff’s argument that she suffered an injury-in-fact because her privacy interests were violated.

Because Plaintiff has admitted that her only purpose in purchasing her cell phones and minutes is to receive more calls, thus enabling her to file TCPA lawsuits, she has not suffered an economic injury.”

insideARM Perspective

This is a very positive case for the ARM industry. Kudos to Wells Fargo and their legal team for defending the case and presenting a compelling argument. insideARM suspects that this case will be covered extensively by ARM industry legal experts in the coming days.  The legal analysis will be fascinating to read.

The facts suggest that Plaintiff was/is a professional Plaintiff, with thirty-five cell phones for the sole purpose of capturing calls on reassigned phone numbers and making claims under the TCPA.  The fact that she refers to her activity as a “business” is frightening.  How many other professional TCPA Plaintiffs exist? How many other businesses have simply paid money to settle the alleged claims? How much money has been generated by this “business?”

Pennsylvania District Court Dismisses TCPA Lawsuit Where Plaintiff Manufactured Claims
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TransUnion Presents Portfolio Scoring: How a Data-Driven Strategy Can Improve Collections

2016-05-tu-webinar-portfolio-scoring-email-header

The mission of every modern debt collection organization is simple: collect more money faster, at a lower cost and with improved consumer satisfaction. Balancing recovery performance while maximizing recovery amounts presents a myriad of challenges, however.

It can be difficult to navigate the complex web of dynamic consumer behavior and preferences; regulatory uncertainty at the Federal, state and municipal levels; rapidly changing client requirements; and the need for consumer-centric operations. An effective scoring strategy acts as a compass leading you to better predict which consumers in your debt portfolio have the highest likelihood and ability to pay.

Listen as Charlie Wise, Vice President of TransUnion’s Innovative Solutions Group; and Peter Ghiselli, Vice President of TransUnion’s Third Party Collections, division explain how recovery scores can help you:

* Prioritize inventory to enable smarter decisions throughout the workflow

* Align agent skill with the likelihood of recovery at an individual account level

* Optimize operational efficiency by increasing speed to recovery

* Intelligently allocate fixed and variable expenses

TransUnion Presents Portfolio Scoring: How a Data-Driven Strategy Can Improve Collections
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Executive Change: PRA Group Names Former GE Exec as Chief Financial Officer

NORFOLK, Va. — PRA Group, Inc. (Nasdaq:PRAA), a global leader in acquiring and collecting nonperforming loans, today announced that on August 10, 2016, Pete Graham will be joining the company as executive vice president and chief financial officer.

Graham is a seasoned finance executive with more than 20 years focused on the financial services industry across a broad range of sectors including lending, leasing, insurance and asset management.

As a 14-year veteran of General Electric Company (GE), Graham served most recently as a finance executive on the GE Capital exit plan team, focused on GE’s disposition of the majority of GE Capital.  His previous positions within GE Capital include chief financial officer for GE Commercial Distribution Finance and GE Capital Markets.  He also served as global controller for Treasury and Global Funding Operations and controller and manager of Financial Planning and Analysis for GE Asset Management.

Pete Graham

Pete Graham

Prior to joining GE, Graham was with KPMG LLP for 10 years where as a senior manager he led audit and advisory teams serving clients in the financial services industry in insurance, banking and asset management.  His tenure with KPMG included three years living and working in Switzerland while leading teams across Europe.  Graham earned a Bachelor of Science in accounting from the University of Connecticut and is also a Certified Public Accountant.

Kevin Stevenson, president and chief administrative officer of PRA Group, said, “We are pleased to announce the addition of an experienced, international chief financial officer.  Pete’s past work in the financial services industry, both directly and while in public accounting, fits our needs well.  In addition, his background also includes managing funds in 30+ different currencies, complex hedge accounting and legal structures, and financial planning and analysis.  In summary, Pete Graham is exactly what we were looking for and will be extremely beneficial to PRA Group as we continue to expand and grow both domestically and internationally.”

About PRA Group
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers in the Americas and Europe. PRA Group companies collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business and government clients.

PRA has been recognized as one of Fortune’s 100 Fastest-Growing Companies for three years, one of Forbes’ Best Small Companies in America for eight consecutive years since 2007, and one of Forbes’ Best Midsize Employers in America in 2016. For more information, please visit www.pragroup.com.

 

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Debt Collection Rule Making Moves to SBREFA Phase

insideARM has learned from multiple industry sources that the Consumer Financial Protection Bureau (CFPB) has scheduled the next step in debt collection rulemaking, the Small Business Regulatory Fairness Enforcement Act (SBREFA) hearing, for the week of August 22, 2016. The exact date has not been announced; several firms have been invited to “reserve that week” on their calendar to participate as Small Entity Representatives (SERs).

In March insideARM hosted a webinar entitled, “Top Five Takeaways for the Debt Collection Industry from the Arbitration SBREFA Panel.” The summary slides can be viewed hereBased on this outline, here is what we might expect to see in the coming weeks/months:

  • SERS are selected and receive initial communications regarding the SBREFA process
  • Documents released publicly and to SERS including an outline of proposals
  • Introductory phone call with SERs
  • Materials discussion phone call with SERs
  • SER in-person meeting with SBREFA Panel
  • SER written materials due (30 days following the live Panel)

In May insideARM published an article by Jane Luxton from ClarkHill that detailed the follow up to the Arbitration SBREFA Panel. She noted that, based on input from the SERs, the Panel made thirteen recommendations to the CFPB. She also noted,

“It appears the Bureau was unpersuaded by the SERs’ comments, saying repeatedly that after carefully considering these views, “the Bureau preliminarily finds that the proposed rule would be in the public interest.” Where not outright rejecting the SERs’ arguments, the Bureau indicates its willingness to receive further comment. No doubt, further comment will be forthcoming and, at a minimum, the SBREFA report provides both significant questions the Bureau – and potentially the courts – must address, and a good set of themes for other interested parties to build on during the comment period that is now beginning.”

Debt collection – which some might say is a far more complex topic than arbitration – is sure to draw quite a bit of input from all stakeholders. The majority of the ARM industry has been waiting and hoping for the CFPB to use its rule making authority to provide clarity to many grey areas surrounding debt collection laws. Many, many hours have been invested over the last several years by industry groups and individual companies to educate the Bureau on the nuances of debt collection laws and processes.

It seems we may soon get a peek at the direction this is headed.

Note: No official announcement has been made by the CFPB regarding the timing of the SBREFA Panel. The information above is based on information gathered from a number of industry sources.

Debt Collection Rule Making Moves to SBREFA Phase
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Judge Slashes Consumer Attorney’s Fee Request After Accepted Offer of Judgment

A federal Judge from the Eastern District of Tennessee has dramatically reduced a consumer attorney’s request for an award of attorney’s fees and costs in Fair Debt Collection Practices Act (FDCPA) cases involving an accepted Offer of Judgment.  The cases were LaPointe v. Midland Funding, LLC (Case Nos. 2:15-CV-171 and 2:15-CV-172, United States District Court, Eastern District of Tennessee)

Background

The plaintiff in this case filed two separate Complaints against the defendants on June 22, 2015. The two cases raise claims under the FDCPA. The two Complaints are virtually identical. Both raised claims against the same defendants for violations of the FDCPA regarding the collection to two debts originally incurred by the plaintiff to two different creditors, i.e. Wal-Mart and JC Penney.

Defendants filed their Answers on August 24, 2015. On the same day, the defendants filed a Motion to Consolidate the two actions. Also on the same day, the defendants tendered Offers of Judgment to the plaintiff in both cases. These Offers consented to Judgments against the defendants for $1001.00 plus attorney’s fees and costs for each case.

According to plaintiff’s counsel’s records, counsel began working on responses to the Motion to Consolidate the same day the defendants tendered the Offers of Judgment on August 24, 2015. Counsel’s time records confirm that he waited until September 8, 2015, to inform the plaintiff of defendants’ Offers of Judgment. Plaintiff accepted these offers the same day they were presented to him. Almost two hours before filing notices of accepting the Offers of Judgment, plaintiff’s counsel filed responses to the Motion to Consolidate.

On September 8, 2015, the plaintiff notified the Court of his acceptance of the Offers of Judgment by filing notices with the Court. The Court entered the Judgments on September 9, 2015. Thus, the Motion to Consolidate was rendered moot. Then, on September 23, 2015, the defendants tendered to plaintiff two checks for $1,001. 00.

On October 19,2015, plaintiff’s counsel filed the instant Motions for Attorney’s Fees and Costs. In case number -171, counsel seeks $7,133.00 in attorney’s fees and costs of $470.90 in costs for a total of $7,603.90. In case number -171, counsel seeks $6,650.50 in attorney’s fees and $467.47 in costs for a total of $7, 117.97. The combined request was for attorney’s fees of $13,783.50 and costs of $938.37, for a total of $14,721.97.

The defendants opposed the motions, arguing:

  1. That the total request of $14,721.97 for duplicative and unnecessary work on two identical lawsuits should not be honored and the award should be reduced
  2. That the cases should have been brought in one suit
  3. That a majority of the work claimed was performed after the Offers of Judgment
  4. That the hourly rate requested was excessive

The Opinion

The Opinion and Order were issued by J. Ronnie Greer, United States District Court Judge.

The Judge began his opinion with a review of the federal fee-shifting statutes like the FDCPA. He wrote:

“Attorney’s fees for successful litigants under federal fee shifting statutes are commonly calculated using the “lodestar” method of multiplying the number of hours reasonably expended by a reasonable hourly rate. The reasonableness of the hours expended and the attorney’s hourly rate must be considered on a case-by-case basis.

Courts may consider several factors to determine the basic lodestar fee and whether to make adjustments to it. Factors relevant to determination of the lodestar and any adjustments are: “(1) the time and labor required by a given case; (2) the novelty and difficulty of the questions presented; (3) the skill needed to perform the legal service properly; ( 4) the preclusion of employment by the attorney due to acceptance of the case; (5) the customary fee; (6) whether the fee is fixed or contingent; (7) time limitations imposed by the client or the circumstances; (8) the amount involved and the results obtained; (9) the experience, reputation, and ability of the attorneys; (1 0) the ”undesirability” of the case; ( 11) the nature and length of the professional relationship with the client; and (12) awards in similar cases.

While the lodestar method is the appropriate starting place for determining attorney’s fees, the inquiry does not end there. Other considerations may lead the district court to adjust the fee.  The most critical factor in determining the reasonableness of a fee award is the degree of success obtained. Where the purpose of the litigation is to recover damages, then the district court must consider the amount and nature of damages awarded when determining attorney’s fees. Where the plaintiff achieves only partial success against the defendant, the district court must consider whether the plaintiff achieved a level of success that makes the hours reasonably expended a satisfactory basis for making a fee award.”

The Judge then moved to the specifics of these cases.

“The defendants’ arguments are well-taken. First, the time spent in drafting two form-based Complaints is excessive and unreasonable. Second, the time spent drafting responses to the Motion to Consolidate and drafting the Fee Petitions is excessive and unreasonable. Third, the time spent reviewing Court orders and correspondence is excessive and unreasonable. Fourth, the time billed for communicating with the plaintiff is excessive. Fifth, the time billed for drafting the Rule 26(f) report is unreasonable. Sixth, much of the work was unneeded, considering the timing of the Offers of Judgment. Seventh, the fees incurred for preparation of the fee petition must be reduced.”

The Judge determined that plaintiff’s counsel should be awarded fees and costs; however, the fees sought were reduced to a total of $2,033.88. The judge awarded total costs of $938.37. A copy of the Judge’s Opinion and Order can be found here.

insideARM Perspective

It is always interesting the read an opinion of a strong Judge. In this matter the Judge reduced the requested attorney’s fees by over 80%. From $13, 783.50 to $2,033.88. That is dramatic.  The Judge also reduced the attorney’s hourly rate from $300/hour to $250/hour in determining that amount. That is amazing.

The Judge then took the spreadsheet of the billing entries from the plaintiff’s counsel and commented on almost every entry.  He rejected duplicate time entries in the two files. He rejected the proposed time for “copied and pasted” Complaints.  He agreed with the defendants that two lawsuits were unnecessary. Finally, he also rejected entire time entries after the Offer of Judgment was received and suggested the time spent was also unnecessary.

This is two cases in a row that are very favorable to the industry. Yesterday insideARM reported on a case involving potential sanctions for a consumer lawyer failing to provide meaningful review of a case prior to filing.

This case also was critical of a consumer lawyer’s handing of a matter. While two instances do not make a trend, it is nice to see some common sense applied to these types of cases.

Judge Slashes Consumer Attorney’s Fee Request After Accepted Offer of Judgment
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NJ District Court Slams Consumer Attorney for FCRA Suit Filed without “Meaningful Review or Investigation”

Is it acceptable to allege in court that a reasonably accurate credit record is, in fact, not accurate and therefore in violation of the FCRA? Nope. That’s according to U.S. District Court for the District of New Jersey Judge Renée Marie Bumb, who dismissed what she termed a “frivolous” lawsuit against Experian in the recent, twinned cases Glenn Williams v. Experian and Lorissa Williams v. Experian.

The case involves credit disputes filed by both Williamses against Experian, which had determined and reported that each Plaintiff had filed two chapter 13 bankruptcies in the District Court of NJ. Both plaintiffs had disputed the bankruptcies, prompting Experian to reinvestigate. Experian sent an Automated Consumer Dispute Verification (ACDV) to Lexis Nexis, which is Experian’s public records vendor; Lexis Nexis subsequently confirmed the accuracy of the bankruptcy attributions. Experian then informed the plaintiffs of the dispute process results.

Experian may have considered the matter settled, but Experian’s mailbox suggested otherwise. Between 2011 and 2014, seven dispute letters were sent to Experian regarding either Glenn Williams’s or Lorissa Williams’s reports.

In filing suit against Experian, Plaintiffs’ counsel alleged that Experian violated the FCRA by failing to delete inaccurate information from their credit file after reinvestigation and failing to follow reasonable procedures to assure maximum possible accuracy of the credit report. Plus, the Plaintiffs sued for defamation for reporting the “false and negative alleged bankruptcies.”

False and negative how? That proved tricky argument for Plaintiffs counsel to make. According to court documents, counsel provided no evidence whatsoever that the bankruptcies in question were not real and accurately reported. Counsel presented nothing more than the online dispute forms originally submitted to Experian. What’s more, the Plaintiffs’ identifying information are all over the bankruptcy court documents – documents which the Plaintiffs did not dispute. (Believe it or not, counsel for the Plaintiffs actually argued that there are imposters posing as the Plaintiffs. The court asked for evidence to back up the theory. Didn’t get it.)

As the Judge Bumb notes, Experian can’t really violate FCRA requirements on accuracy or duty to reinvestigate consumer disputes if its information is factually accurate.

“In the end, there is nothing before this Court to show that Plaintiffs did not file these petitions,” Bumb states. “To the contrary, the evidence all points to the fact that Experian has had to expend resources for over a year and a half litigating a baseless case. And, again, it is most noteworthy that Plaintiffs have not even submitted a sworn document before this Court in support of their claims that they did not file these bankruptcies. In this Court’s mind, this speaks volumes and highlights the nakedness of the allegations … If the information in a consumer’s file was, in fact, correct, then no investigation could have revealed the existence of inaccurate information because there was no inaccurate information to uncover.”

What’s more, Bumb could not resist noting that light-on-review FCRA cases like this are not uncommon and that the court has taken notice.

“This Court is not naïve to the fact that FCRA litigation and its cousin Fair Debt Collection Practices Act (FDCPA)litigation are often pursued on boilerplate pleadings with no ultimate intent or hope that the case proceeds to trial or much past the pleading stage,” she states. “Indeed, to this end, a cursory search of the dockets reveals that Plaintiffs’ counsel appears to have filed hundreds of FCRA and FDCPA actions in the District of New Jersey, many of which did not proceed past several docket entries before the case was terminated. The fact that some portion of FCRA or FDCPA cases present[s] similar factual predicates prone to bulk litigation does not, however, give an attorney license to file a case without any meaningful review or investigation.”

“This Court has little doubt that Plaintiffs filed the bankruptcy petitions, and their mailings to Experian stating otherwise have all the markings of a well-schemed fraud,” she concludes.

The insideARM perspective

As it happens, sometimes turnabout is fair play. insideARM covered the Bock v. Pressler & Pressler case late last year, a case involving a collections law firm that brought suit against a consumer after one of their attorneys reviewed the consumer’s file in “four seconds.” The District Court of New Jersey found that the meaningful attorney involvement standard, which applies to a letter sent by an attorney, can also apply both to pleadings and the filing of a complaint.

The cases of Glenn Williams v. Experian and Lorissa Williams v. Experian show that the courts may have very little patience for quickly filed, largely (if not entirely) baseless suits filed by consumer attorneys, too.

NJ District Court Slams Consumer Attorney for FCRA Suit Filed without “Meaningful Review or Investigation”
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