6th Cir. Reverses Trial Court Ruling that TCPA was Wholly Unconstitutional After 2015 Amendments

The Sixth Circuit recently reversed a trial court’s dismissal of
a putative class action lawsuit alleging violations of the federal Telephone
Consumer Protection Act, 47 U.S.C. § 227(b) (TCPA).

The
trial court dismissed the case on the basis that amendments to the TCPA in 2015
rendered the entire Act unconstitutional until the Supreme Court of the United
States severed the 2015 amendments in Barr v. Am. Ass’n of Pol.
Consultants, Inc.
, 140 S. Ct. 2335 (2020) (AAPC)
This would have made any alleged TCPA violation not actionable from the date of
the amendments in 2015 until the SCOTUS severed the unconstitutional provisions
in 2020.

In
reversing the trial court’s ruling, the Sixth Circuit held that AAPC applied
retroactively, and the TCPA was not invalidated by the 2015 unconstitutional
amendments and before the date of the AAPC ruling. 
In addition, the Sixth Circuit rejected the defendant’s First Amendment
arguments based on the retroactive application of AAPC.

A
copy of the opinion in Lindenbaum v. Realgy, LLC is
available at:  Link to Opinion.

As
you may recall, the TCPA prohibits many automated calls to cell phones and
landlines.  In 2015, Congress amended the TCPA to allow robocalls if they
were made “solely to collect a debt owed to or guaranteed by the United
States.” 47 U.S.C. § 227(b)(1)(A)(iii), (b)(1)(B).

However,
the Supreme Court of the United States held in Barr v. Am. Ass’n of Pol.
Consultants, Inc. (AAPC)
, 140 S. Ct. 2335 (2020), that “adding the
exemption for government-debt robocalls would cause impermissible content
discrimination” in violation of the First Amendment to the United States
Constitution, and that “the exception was severable from the rest of the
restriction, leaving the general prohibition intact.” 

The
plaintiff here received alleged non-consensual automated calls from the
defendant in late 2019 and early 2020, and filed a putative class action
lawsuit in federal court under the TCPA.  The defendant moved to dismiss
for lack of subject matter jurisdiction.  The trial court granted the
defendant’s motion.

The
trial court held that “severability is a remedy that operates only
prospectively,” and that the amended TCPA “was unconstitutional and therefore
void for the period the exception was on the books” from 2015 to 2020. 
Therefore, the trial court held, the TCPA “could not provide a basis for
federal-question jurisdiction.”

The
plaintiff appealed, and the United States intervened in support of the
plaintiff to defend the TCPA.

On
appeal, the Sixth Circuit first noted that the motion to dismiss for lack of
subject matter jurisdiction should have been treated as a motion to dismiss for
failure to state a claim.  The Sixth Circuit explained that a trial court
has jurisdiction when “the right of the petitioners to recover under their
complaint will be sustained if the Constitution and laws of the United States
are given one construction and will be defeated if they are given another.”
Here, if the plaintiff’s “arguments about the continuing vitality of the [TCPA]
from 2015 to 2020 are correct, she is entitled to relief.”

The
Sixth Circuit then addressed the defendant’s arguments.

The
defendant first argued that “severability is a remedy that fixes an
unconstitutional statute, such that it can only apply prospectively.” 
Because the SCOTUS ruling in AAPC severed the
unconstitutional 2015 amendment from the TCPA, the defendant argued that the
amended TCPA was wholly unconstitutional from the date of the amendments in
2015 until the SCOTUS severed the unconstitutional provisions in 2020.

The
Sixth Circuit disagreed, holding that the SCOTUS in AAPC “recognized
only that the Constitution had ‘automatically displace[d]’ the
government-debt-collector exception from the start, then interpreted what the
statute has always meant in its absence,” and that the SCOTUS’ “legal
determination applies retroactively.”

The
Court explained that, in order “to say what the law is,” courts “must exercise
the negative power to disregard an unconstitutional enactment.” Then, “[a]fter
disregarding unconstitutional enactments, we then determine what (if anything)
the statute means in their absence — what is now called ‘severability’
analysis.”  However, the Sixth Circuit continued, “those steps are all
part of explaining what the statute has meant continuously since the date when
it became law and applying that meaning to the parties before us.”

Relevant
here, the Sixth Circuit noted that “the Constitution itself displaces unconstitutional
enactments: a legislative act contrary to the constitution is not law at
all.”  Because the 2015 amendments were unconstitutional, and therefore
“not law at all”, the Court concluded that the remainder of the TCPA stayed in
full force as if the 2015 amendments were never enacted.

The
defendant also argued that “if it can be held liable for the period from 2015
to 2020, but government-debt collectors who lacked fair notice of the
unlawfulness of their actions cannot, it would recreate the same First
Amendment violation the Court recognized in AAPC.”

The
Sixth Circuit disagreed again, noting that “[w]hether a debt collector had fair
notice that it faced punishment for making robocalls turns on whether it
reasonably believed that the statute expressly permitted its conduct. That, in
turn, will likely depend in part on whether the debt collector used robocalls
to collect government debt or non-government debt.” 

Because
the defendant here was not collecting on government debt, which was the subject
of now unconstitutional 2015 amendments, the Sixth Circuit held that “applying
the speech-neutral fair-notice defense in the speech context does not transform
it into a speech restriction.”

Accordingly,
the Sixth Circuit reversed the trial court’s dismissal, and the case was
remanded for further proceedings.

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FTC Opens Rulemaking Petition Process, Promoting Public Participation and Accountability

District of Columbia — At an open Commission
meeting on September 15, 2021, the Federal Trade Commission voted to make
significant changes to enhance public participation in the agency’s rulemaking, a
significant step to increase public participation and accountability around the
work of the FTC.

The Commission
approved a series of changes to the FTC’s Rules of Practice designed to make it
easier for members of the public to petition the agency for new rules or
changes to existing rules that are administered by the FTC. The changes are a
key part of the work of opening the FTC’s regulatory processes to public input
and scrutiny. This is a departure from the previous practice, under which the
Commission had no obligation to respond to or otherwise address petitions for
agency action.

“Guarding against
insularity is a constant challenge for virtually all federal agencies, and
ensuring that the FTC is accessible even to those who lack well-heeled counsel
or personal connections is essential to our institutional credibility,” said
Chair Lina M. Khan. “Congress granted the FTC the power to issue rules,
equipping us with a vital tool to protect the public from harmful business
practices. Interested members of the public will be able to petition the FTC to
invoke its rulemaking and other authorities to advance its mission.” 

The updates to the
Rules of Practice make a number of changes designed to clarify the process of
submitting petitions to the FTC while also adding more opportunities for public
input and accountability in the Commission’s response to the petitions it
receives.

Among the changes are:

  • More clarity for those seeking to file petitions
    related to rulemaking with regard to information that is required with
    submissions, as well as guidance on the data that can be helpful to the
    Commission in evaluation petitions.
  • A new requirement that the Commission publish all
    petitions for rulemaking that it receives in the Federal Register and
    solicit public comment about those petitions.
  • A new requirement that the Commission provide
    petitioners with a specific point of contact in the agency, and that the
    Commission provide a response to petitioners on its decision to either act
    on or deny the petition.

In addition to formal
rulemaking, the new changes will also apply to requests by certain parties for
special exemption from FTC rules, as well as petitions related to industry
guidance issued by the Commission.

The Commission vote to
approve the changes to the Rules of Practice and other related rules and to
publish the changes in the Federal Register was 4-1, with Commissioner
Christine S. Wilson voting no. Chair Khan issued a separate statement. Commissioner Rohit
Chopra also issued a separate statement.

The Federal Trade
Commission works to promote competition, and protect and educate consumers. You can learn more
about consumer topics
 and file a consumer
complaint online
 or by calling 1-877-FTC-HELP (382-4357). For
the latest news and resources, follow
the FTC on social media
subscribe
to press releases
 and read our blogs.

The press release can be found here

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Crushing Victory: Court finds Aspect/ALM Not an ATDS– Rejects “Capacity” Argument (But There’s a Big “FN7” Wrinkle Here)

USAA is crushing it. And Aspect is on a roll.

The duo already
combined for what was one of the best Automatic Telephone Dialing Systems (ATDS) decision to date in Timms, 
but their latest win is
even better.

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How about the
first true victory for a predictive dialer post-Facebook on
full evidence and overcoming the force of a Snyder expert report, a well-made Footnote 7 (FN7) argument and a capacity
challenge?

(Isn’t it funny
how TCPAWorld denizens know exactly what
my rhetorical question signifies and everyone else thinks I’m speaking in code.
hahaha)

But there’s a
really important nuance to this case– USAA’s big win could be a big LOSS for
you, if you’re not careful.

Here we go.

In Grome v. Usaa Sav. Bank4:19-CV-3080,
2021 U.S. Dist. LEXIS 164255 (D. Ne. August 31, 2021) the Plaintiff alleged
USAA made unwanted calls to her cell phone to collect a credit card debt.

USAA moved for
summary judgment arguing that the system it used–the popular Aspect UIP with
ALM–was not an ATDS post-Facebook since
it did not use a Random and Sequential Number generator (R&SNG).

The Plaintiff
countered with an expert report by Randall Snyder–amazing he’s still around,
although he probably thinks the same thing about me–pointing out that the SQL
environment used by USAA can, in fact, generate random numbers. Plaintiff also
argued that the sequence of dialing is what matters–not whether phone numbers
are generated randomly–and argued that the “capacity” of the system is critical–not
how specific calls were placed.

In other words,
this was the grand enchilada for Aspect and USAA. And they ate the whole thing.
With green sauce.

First, the Court
found that the whole “SQL can generate numbers” thing was nonsense.

It’s undisputed that USAA Aspect UIP did
not use those commands.

And that’s about
the end of the needed analysis in the Court’s view.

Next, the Court
actually accepted the Plaintiff’s FN7 argument–really
important to catch this nuance folks–
but found that even though a
system CAN be an ATDS if it uses an R&SNG to determine dialing sequence
USAA’s system did not do that: “it is undisputed that the Aspect UIP was not
using a random number generator to determine the order in which to pick phone
numbers.”

See that
critical finding? Plaintiff apparently made a FN7 argument–to a willing
listener–but couldn’t see the issue through with evidence that USAA was
actually using a R&SNG to determine dialing sequence. So this case is different from Hufnus
–that
case held that only randomly generated numbers trip FN7–and don’t let anyone
tell you otherwise.

Rather than
focus on FN7 paydirt, Plaintiff retreated to the common argument we saw before Facebook. You can force feed random
numbers into Aspect. So it must be an ATDS.

*Yawn*

The Court had no
interest in this garbage argument: “[t]he Court is unwilling to adopt such an
expansive view of the statutory definition of the autodialer.”

To support its
interpretation of ATDS the Court took the “capacity” issue head on and held
that only present configured capacity
matters– not future capacity. So while Plaintiff argued (for some reason) that
the system could be configured to force generate random numbers to be dialed
the Court took a common sense view–USAA was not doing anything of the sort, so
it was not using an ATDS.

Again this is a
huge and great victory for Aspect and USAA but PLEASE PLEASE PLEASE do not miss
the FN7 angle here. This is the first case that actually seemingly accepts the
Plaintiff bar’s viewpoint on FN7. The Plaintiff here just didn’t see it through
and focused on the goofy “I can feed random numbers into the dialer” angle
instead. Had they come with evidence directly on dialing
sequence 
this case might have had a different outcome. So be
cautious, even while raising a glass of champagne in USAA/Aspect’s honor.

Also keep in
mind that different courts may take a different view of “capacity.” This case
was out of Nebraska. Not sure a court in California or Washington would come to
the same view. Again, be cautious. 

We’ll keep an
eye on this.

Crushing Victory: Court finds Aspect/ALM Not an ATDS– Rejects “Capacity” Argument (But There’s a Big “FN7” Wrinkle Here)
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TrueAccord Launches Retain, a Digital-First Solution for Early-Stage Collections

Lenexa,
Kan — TrueAccord Corporation, which offers 
intelligent digital recovery and communication products and services,
today launched Retain, a new, client-branded product that addresses early-stage
collection challenges for lenders and other organizations with customers with
past-due delinquent accounts. Using the company’s patented, machine
learning-based and self-optimizing decision engine, Retain uses engagement data
from individual interactions to optimize the consumer experience while
increasing recovery for clients. The client-branded product enables clients to
improve collections, maintain customer relationships, and offer solutions to
their customers that improve financial fitness.

Powered
by TrueAccord’s industry-leading tech stack, key benefits of Retain include a
simple, intuitive and effortless-to-use digital platform leading to great user
experience, constant A/B testing and optimization to reduce friction and boost
conversion rate, infinite scalability, and second-to-none channel
deliverability. Retain implements ecommerce-based innovations like the focus on
digital experience and outreach, machine learning-based personalization, and
deliverability at massive scale for early-stage use.

“​​After seeing success with our late-stage collection
solution, Recover, we identified an opportunity to apply the same customer-centric
approach to early-stage collections. Our data and machine learning-driven
engine proved unmatched for late-stage recoveries. Clients asked us to expand
our product suite to address early-stage delinquency while keeping their
customers in their brand ecosystem, and we were happy to oblige,” said Mark
Ravanesi, CEO of TrueAccord Corp.

Retain prioritizes
customer engagement and preference, which is critical to preserve the  lender-borrower relationship, with custom
communications, timing and channels and a self-serve payment platform that
empowers customers to easily manage their accounts. Unlike traditional
call-to-collect early-stage collections, which require increased outbound call
center volumes, Retain engages users more effectively and efficiently with a
digital-first approach and can reduce costs by transforming call centers into
productive inbound operations.

“Retain
takes all the innovative customer engagement processes we’ve built and adds a
brand-focused retention toolkit for our clients to easily plug and play to
engage with their delinquent customers,” added Ohad Samet, co-founder and CEO
of One True Holding Company, TrueAccord’s parent company. “Retain adds to our
product and service offerings designed to improve the experience for consumers
in debt and actually help them find a path toward a better financial future.
 

For more product information or to
request a demo, please visit the product page at
www.trueaccord.com.

About
TrueAccord

TrueAccord is the intelligent, digital-first collection and
recovery company that leaders across industries trust to drive breakthrough
results while delivering a superior consumer experience. TrueAccord pioneered
the industry’s only adaptive intelligence: a patented machine learning engine,
powered by engagement data from over 16 million consumer journeys, that
dynamically personalizes every facet of the consumer experience – from channel
to message to plan type and more – in real-time. Combined with code-based
compliance and a self-serve digital experience, TrueAccord delivers liquidation
and recovery rates 50-80% higher than industry benchmarks. The TrueAccord
product suite includes Retain, an early-stage collection solution, and Recover,
a full-service post-charge off recovery platform.

About One True Holding Company

One True Holding Company is a technology company providing
business- and consumer-facing solutions in the consumer debt space.
Subsidiaries include TrueAccord, which offers machine learning-based, digital-
and mobile-first servicing for debt in collections and recoveries, and True
Life Solutions, which offers a SaaS platform that consumers can use to contact
collectors and creditors digitally.

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City of Pittsburgh, PA Goes Live on CSS IMPACT’s Financial Ecosystems Cloud as its Business Tax Management Platform

PITTSBURGH, Pa. — On September 1st, 2021, the City of
Pittsburgh Pennsylvania, Department of Finance, officially launched CSS IMPACT
Financial Cloud as their new Enterprise Business Tax Management Financial
Ecosystem. CSS, Inc., the developers of “IMPACT | HD 2.0” is the leading
provider of “NextGen” Cloud Financial & Debt Collection Ecosystems with a
focus on machine learning Artificial Intelligence, delivering Fintech “AI”
driven Business Process Automation solutions & frictionless Omni-Chanel
Digital Consumer Engagement systems.

The City’s successful transition &
implementation of our new Enterprise Business Tax Management Ecosystem CSS “IMPACT
HD 2.0” now enables the city to automate multiple crucial business processes,
centralize & digitize all tax submissions increasing the City’s ability to
track unpaid taxes more efficiently. This entire project will translate into a
substantial increase in tax collection revenues, enabling the City’s resources
to focus on compliance enforcement while reducing time on billing activities.
We are proud of the work we have accomplished to bring this project live and
are excited for the future using the IMPACT HD 2.0 Financial Ecosystem,”
said
Nereida
Polanco, Department of Finance Operations Manager for the City of Pittsburgh.

“The City’s successful launch of CSS’s cloud-based Enterprise
Tax Management Financial Ecosystem speaks to the City’s uncompromising
commitment to their citizens by employing scalable new digital forward technologies,
such as CSS’s NextGen Financial
Ecosystem,
to better serve their taxpayers. The City of Pittsburgh is rapidly
becoming recognized as one of the leading technology adopters in the nation for
today’s ever-changing digital world. We are extremely excited for this partnership & look forward to a
long-term relationship with the City of Pittsburgh,” said Carl A. Briganti,
President of CSS, Inc.

To learn more about how municipalities are leveraging
CSS’s Cloud Tax Management Financial Ecosystem, please visit
taxecosystems.com
or download entire brochure at
brochure.taxecosystems.com.

To learn more about how companies in the financial
services sector are leveraging CSS’s Cloud Financial Ecosystems, please visit
financialecosystems.com
or download
brochure.financialecosystems.com.

About
the City of Pittsburgh, PA – Department of Revenue

Pittsburgh is the
second largest city in Pennsylvania with an estimated population of 310,000
people and serves as the County Seat of Allegheny County, with over 1.2 million
residents. Pittsburgh serves as the principal city of the Pittsburgh
Metropolitan Area where more than 2.6 million people reside.

The city has moved from
the steel industry to become a leader in healthcare, education, technology, and
financial services. What were once heavily polluted streets and riverfronts,
have been transformed to create the modern vibrant Pittsburgh one sees today.

For
more information, please visit
https://pittsburghpa.gov/

About
CSS, Inc.

CSS is a leading provider of end-to-end cloud
Financial Ecosystem platforms & Contact Center solutions with a focus on
“Ai” (Artificial Intelligence) machine learning Digital Consumer Engagement for
enterprises that generate & manage mass receivables, payments, recoveries
& revenues. By delivering cognitive cloud Financial Ecosystems technology,
CSS helps municipalities and enterprises improve and automate all their daily
financial processes, consumer engagement & business processes. For more
information, download our brochure at
http://brochure.cssimpact.com or visit us http://www.cssimpact.com
or call 877.277.4621. 

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Spring Oaks Promotes Catherine Calko to Chief Compliance Officer and Assistant General Counsel

CHESAPEAKE, Va. — Spring
Oaks Capital, LLC has promoted Catherine Calko to Chief Compliance Officer and Assistant General Counsel
effective November 1st. In this role, Catherine will join the
senior management team and be responsible for overall company
compliance, including maintaining and improving upon the
company’s best in class compliance management system. Catherine will continue to work closely
with the company’s General Counsel, Andrew
Blady.Catherine Calko

Catherine joined Spring
Oaks Capital after an extensive
career in compliance with both Bank
of America and Wells Fargo. Catherine also served as an Assistant
Attorney General with the Ohio Attorney General’s Office. Catherine earned
her law degree with the University of Akron and her undergraduate degree at Bowling
Green.

“I am excited and honored to take on this new role. I look forward to working with the rest of the company’s senior management team as
we continue to grow” stated Ms. Calko.
Mr. Blady stated, “Catherine has proven
herself to be an extremely talented industry leading
compliance professional. Her promotion to the senior management team was an easy decision and well deserved.” Spring Oaks Capital’s Chief Operating
Officer Jason Collins
remarked,
“Catherine’s impact on our company can’t be overstated.
We are fortunate to have
her leading and developing our best in class compliance team and I congratulate
her
on this well-deserved promotion.”

[article_ad]

About Spring
Oaks Capital, LLC

Spring Oaks Capital is a national financial technology
company, focused on the acquisition
of credit portfolios. The Company subscribes to an employee
and consumer-centric operating philosophy that creates
high-value jobs, a significant performance lift, and the
highest standards of compliance. Spring
Oaks’ business strategy
is rooted in innovative data-
driven technology to maximize collection results and a contact platform
that offers multi-channel
 options to
meet each consumer’s communication preference. Spring Oaks has the
management vision and experience to nurture a culture and DNA that is unique in the space. The executive team maintains deep experience end-to-end across the consumer
finance lifecycle with some of the largest global
banks and innovative FinTech platforms. To learn
more about Spring Oaks and our revolutionary FinTech platform, please visit www.springoakscapital.com.

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Think Differently: Is Debt the Greatest Innovation of all Time?

We’ve talked at
length about how
consumers are in the driver’s seat. What is Kredit
doing to help consumers resolve their debt? Dave Hanrahan, co-founder and CEO
of Kredit, discusses the following with Erin Kerr:



  • How debt shaped the
    society with live in today
  • Why digital
    accessibility is a need, not a nice to have
  • What role consumer
    empowerment will play in the future of the ARM industry

Transcription
below:

 

[Erin]: Hi everyone. And
thanks for joining us for another installment of think differently. Think
differently is a feature of the insideARM innovation Council, where the most
innovative minds in the ARM industry converge. I’m here today with Dave
Hanrahan, co-founder and CEO of Kredit. Great to be here with you, Dave, how
are you?

 

[Dave]: Doing well.

 

[Erin]: I am doing well.
Glad to hear you’re also doing well. Before we talk about Kredit since maybe
some of our audience doesn’t know you well yet, why don’t you tell us a little
bit about yourself?

 

[Dave]: Sure. So first
off, thanks so much for having me. It’s always great to talk to another
technology enthusiast as well. You know, the three things that you need to know
about me are: I’m engaged, I have two golden retrievers, and I recently made
the transition from New York to Miami for the near future. So between those
three things, that’s, that’s taken up all of my limited, free time outside of
Kredit, but super excited to be down here and lots on the horizon on the
personal front.


[article_ad]

 

[Erin]: Yeah. Great.
Well, congratulations on your engagement and the move and golden retrievers are
the best dog to have. They are great. We had a golden retriever for a very long
time and she was just so chill and relaxed, so that’s great to hear. Thanks for
sharing all of that. So let’s talk about some individual thought questions from
your kind of personal philosophy. What do you think is the greatest innovation
in history?

 

[Dave]:  Sure. So outside
of the, the wheel and rockets and really cool things like that, the greatest
innovation in my mind is actually the introduction of debt as a mental
framework. A lot of people think in terms of kind of monetary theory, you know,
that, you know, dollars and gold coins kind of came first as a medium of
exchange. And that, you know, those really evolved as a function of people
sitting around and not wanting to trade, you know, chickens for corn. And, you
know, they came up with this happy medium in the middle that was, you know, a
currency as we know it today. Um, but in reality, IOU’s drastically predated
actual money and they really serve as the bedrock for the free markets today
and capitalism as a whole. So in my mind that’s really one of the greatest
innovations that’s ever come to be.

 

[Erin]: Wow. That’s an
interesting answer and not one that I’ve heard before, and not something I’ve
thought of. So that’s, that’s super interesting and obviously super pertinent
to the conversation that we’re going to have today and your business and my
business. So that’s great. Another personal question for you. What’s the
bravest decision you’ve ever made?

 

[Dave]: Yeah, so brave is
very subjective. I would say that one of the decisions that’s required the most
conviction personally, is the decision to go and start Kredit. It’s no small,
you know, mental decision to be  willing to, you know, take your career
and put it on hold to try to go build something that you think an industry
needs or consumers need and that they’re ready to adopt. So for us, you know,
we have a lot of conviction in what we’re building and we think it’s worth that
effort and time, but it is very, you know, risky personally. But you know, it’s
something that we think is worth that risk.

 

[Erin]: Yeah. And I would
say that’s objectively a brave decision. So I absolutely think that, you know,
that’s a, it’s an objectively brave decision to sort of pause what you’re doing
and start something new, no matter what that is. And that’s a great segue into our
business line of questioning. Why don’t you tell us a little bit about Kredit
and talk me through the thought process that led you to creating Kredit?

 

[Dave]: Sure. So, at its
core, Kredit’s platform is a messaging and payments hub for the ARM industry,
different organizations, whether they’re debt buyers, collections agencies, law
firms, creditors can all invite their consumer bases to Kredit, to interact and
set up different repayment plans. We eat all the costs of the payments
processing, and we give the platform away, really in an effort to help
consumers get out of debt faster and try to help different firms in the ARM
industry make that digital leap as quickly as possible.

 

[Erin]: That’s really
interesting. It’s definitely a novel concept at least from my experience. So
that’s great. So, a little bit more about your organization. Does your
organization like to experiment and if so, I mean, I’m assuming so since it’s a
pretty new concept, how?

 

[Dave]: Yeah, so we view
our role as enabling compounding creativity. So we want to make things like
communication and payments, so seamless and such a no-brainer that operators in
the ARM industry can focus on being creative in other aspects of their
business. So how are you available to consumers? What different payment options
can you provide them? What different types of payment plans can you entertain
so that, you know, the people who are really, really good at operating
businesses can focus on doing just that. And they don’t need to worry about,
Hey, is our software going to be something that the consumer was really
delighted by and enjoyed interacting with.

 

[Erin]: Great. I’m
assuming I know the answer to this next question too, given the fact that what
you do is different, but have you ever looked to a completely different field
to inspire innovation at your company? And what do you have an example of that
if you’ve had

 

[Dave]:  Totally. So
there’s, there’s a lot of different examples, you know, on the messaging front,
we look at slack and other platforms like that, that are consumer focused on
the payments front, you know, Venmo, PayPal, you know, a bunch of different
brands have innovated there. One of the areas that we think is the most
interesting is the IT services space. As you think through IT services, there’s
many, many different companies that will handle everything from database
management to security and things like that. And all those different systems
take their own specialties and combine them with other vendors to really
develop an integrated hub. And that’s really the vision we have for Kredit. You
know, we think that we can come in and provide some assistance on the digital
interface that consumers interact through. We don’t want to go rebuild the
entire collections ecosystem. There’s lots of existing vendors who have done a
great job. So, figuring out the right way to build that ecosystem of integrated
solutions to meet everyone’s needs is something that we really try to bring
into our own business that other people have done in other industries.

 

[Erin]: Yeah. And you
mentioned, there’s a lot of great, sort of software that exists now within the
industry. And so kind of dovetailing off of that, what kind of future do you
envision in the ARM industry and what role does Kredit play in that future?

 

[Dave]: Yeah, in our
minds, the future is digital. There will always be phone support and things
like that. But, with reg F you know, there’s a lot of limitations placed on
traditional outreach methods compared to what’s been possible in the past. And
if people are able to make the digital jump, not only it’s going to be higher
ROI, but consumers have shown that they really, really prefer those methods. So
we view our role as helping as many firms as possible, make that digital leap
without having to incur major costs to get there. And once everyone’s on the
other side, you know, the world’s your oyster and there’s so many creative
things you can do to interact with consumers and drive success for your
clients. But re we really want to help people make that simple but complicated,
you know, leap to get there first.

 

[Erin]: Yeah, definitely.
So speaking of customers preferring a digital experience, do you see any risks
or limitations and following a process of innovation that’s sort of centered around
listening to customers and consumers?

 

[Dave]:  So I wouldn’t say
there’s issues with it. Anytime you ask a question and you get an answer
there’s associated work there, but if you’re willing to put in the work to
answer any questions that consumers bring up, or the feedback that they give,
or that your customers give, it’s only going to benefit. So it, it takes work
and it takes resources, but in our minds, if you go in and you fix those
problems that are raised, or you’re answer those questions, it’s really going
to create a lot of competitive moats for you, given that, you know, your
systems and your processes will be really, really efficient. So frankly,
that’s, you know, some of the things that we’re trying to help with is we can
go talk to consumers. We can centralize best practices. We can help a lot of
different organizations think through problems that other organizations have
had to think through, and centralize those learnings. But the exercise of
talking to your customers and talking to consumers is irreplaceable in terms of
figuring out what the best next steps are on the digital front.

 

[Erin]: Absolutely.

 

[Dave]:  And we’re
definitely seeing a lot of conversations around that. At the Innovation
Council, we saw it, and at strategy and tech earlier this year, and that’s
really where the discussion is happening in the industry right now. So what
current industry challenges do you think will require the most innovative
solutions? Yeah. So when we think through, you know, how we’ve structured our
platform, it’s really about empowering consumers to be able to take control on
their own and drive conversations forward. If you don’t have someone to talk to
about an account, there’s not much you can do there. You have to have the
consumer to engage with. So I think the biggest challenge and also the biggest
opportunity is finding creative ways to engage consumers on their terms and put
them back in control so that, you know, they’re not just going to come and
resolve the account that has been replaced with one organization. They’re going
to come and use that as a catalyst to start, you know, getting their financial
life on track and being able to make a full recovery so that all organizations
who they might have accounts with are going to get those resolved and there’ll
be in a much better position going forward. So that presents a lot of work, but
also a lot of opportunity to help consumers.

 

[Erin]: Yeah, absolutely.
And like I said, that’s a huge part of the discussion, ongoing discussions in
the industry right now. So it’s great that you guys are on the forefront of
that, and I’m interested to see how you guys grow in the next, you know, year,
two years, five years, 10 years. That’s awesome. So again, thank you Dave so
much for joining me today. Do you have any final thoughts, any closing words
you’d like to leave with the audience?

 

[Dave]: No. I mean, if
you’re looking for help with your digital strategy, uh, you know, obviously you
can, you can reach out to me, uh, and, and we would love to talk to you. Uh,
but I would say don’t be scared of the digital push embrace it and, you know,
drive it forward. Uh, it’s going to benefit any organization that can make the
jump over the divide. And, you know, if you can’t, then it’s going to be
really, really difficult to succeed. Long-term

 

[Erin]: Yeah, definitely.
And I, a hundred percent agree with that. So again, thank you so much, Dave,
this has been another episode of Thinking Differently. This is a feature of the
insideARM Innovation Council, Dave, and Kredit are member of the Innovation Council.
And that’s where industry leaders converge. Thanks so much, Dave.

 

[Dave]: Great. You too.
Thanks. Bye.


Innovation Council Logo-300px

 

iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking. 

2021 members include:

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7th Cir. Holds FDCPA ‘Debt Validation Notice’ and ‘Caller Identification’ Issues Not Enough for Standing

The U.S. Court of Appeals for the Seventh Circuit recently
reversed and remanded a trial court’s entry of summary judgment in favor of the
plaintiff alleging violations of the federal Fair Debt Collection Practices Act
with instructions to dismiss the case for lack of subject matter jurisdiction.

In so ruling,
the Court held that the FDCPA violations alleged by the plaintiff did not cause
her any concrete harm and were simply procedural violations that Article III
precludes federal courts from adjudicating.

A copy of the
opinion in Wadsworth v. Kross,
Lieberman & Stone, Inc.
 is available at:  Link to Opinion.

A company hired
the plaintiff and, in its offer letter, described a signing bonus: $3,750
payable after 30 days of employment, followed by another $3,750 after 180 days
of employment. If the plaintiff voluntarily ended her employment or the company
fired her for cause within 18 months, she was obligated to repay the full
bonus.

The plaintiff
collected both signing payments, but after she completed one year of
employment, the company fired her. A debt collection agency, the defendant,
attempted to recover the bonus payments. The debt collector mailed the
plaintiff a collection letter and an agency employee called the plaintiff by
telephone four times.

The plaintiff
sued the debt collector, claiming that its letter and phone calls violated the
FDCPA, 15 U.S.C. § 1692, et seq., by failing to provide complete written notice
of her statutory rights within five days of the initial communication and
because the caller never identified herself as a debt collector.

The trial court
entered summary judgment for the plaintiff and the debt collector timely
appealed.

On appeal, the
Seventh Circuit addressed the requirement of standing. To establish
standing to sue in federal court, “[t]the plaintiff must have (1) suffered an
injury in fact, (2) that is fairly traceable to the challenged conduct of the
defendant, and (3) that is likely to be redressed by a favorable judicial
decision.” Spokeo, Inc. v. Robins,
136 S. Ct. 1540, 1547 (2016).

At issue in this
case was whether the plaintiff suffered an injury in fact.

The injury
analysis often occurs at the pleading stage, where the court is limited to the
complaint’s “general factual allegations of injury resulting from the
defendant’s conduct” to evaluate standing. Lujan
v. Defs. of Wildlife
, 504 U.S. 555, 561 (1992).

But the burden
increases at the summary-judgment stage: The plaintiff must “suppl[y] evidence
of ‘specific facts’ that, taken as true, show each element of standing.” Spuhler v. State Collection Serv., Inc.,
983 F.3d 282, 286 (7th Cir. 2020) (quoting Lujan,
504 U.S. at 561).

To be cognizable
in federal court, an injury must be concrete, which is to say “‘real,’ and not
‘abstract.’” Spokeo, 136 S. Ct. at
1548 (quoting Webster’s Third New Int’l Dictionary 472 (1971)). Though
“traditional tangible harms, such as physical harms and monetary harms,” most
readily qualify as concrete injuries, “[v]arious intangible harms can also be
concrete.” TransUnion LLC v. Ramirez,
141 S. Ct. 2190, 2204 (2021).

However, a
plaintiff cannot establish standing simply by pointing to a mere procedural
violation of a statute. Spokeo,
136 S. Ct. at 1549; Casillas, 926
F.3d at 333. Rather, she “must show that the violation harmed or ‘presented an
“appreciable risk of harm” to the underlying concrete interest that Congress
sought to protect.’” Casillas, 926
F.3d at 333 (quoting Groshek v. Time
Warner Cable, Inc.
, 865 F.3d 884, 887 (7th Cir. 2017)).

Applying those
principles here, the Seventh Circuit held that the plaintiff would have
suffered a concrete injury only if the debt collector’s failure to provide
notice of the plaintiff’s statutory rights caused her to suffer a harm
identified by the FDCPA, “such as paying money she did not owe” or would have
disputed. Smith v. GC Servs. Ltd.
P’ship
, 986 F.3d 708, 710 (7th Cir. 2021).

In her complaint
and testimony, the plaintiff alleged only that she suffered emotional harm,
specifically personal humiliation, embarrassment, mental anguish, and emotional
distress. Furthermore, the plaintiff testified at her deposition that she never
paid the debt collector or the company any money after the debt collector
contacted her, nor did she rely on the debt collector’s communication to her
detriment in any other way. Instead, she stated that she got less sleep and
felt intimidated, worried, and embarrassed.

The Seventh
Circuit concluded that anxiety and embarrassment are not injuries in fact for
the purposes of FDCPA standing. Indeed, the Court pointed out that it already
expressly rejected “stress” as constituting a concrete injury following an
FDCPA violation. Pennell v. Global Tr.
Mgmt.
, 990 F.3d 1041, 1045 (7th Cir. 2021). Likewise, the Court already
found that it is not enough for a plaintiff to be “annoyed” or “intimidated” by
a violation. Gunn v. Thrasher,
Buschmann & Voelkel, P.C.
, 982 F.3d 1069, 1071 (7th Cir. 2020).

Accordingly, the
Seventh Circuit reversed the judgment and remanded with instructions to dismiss
the case for lack of jurisdiction.

 

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Transunion Agrees to Acquire Neustar for $3.1 Billion in Cash

According to a Wall Street Journal story over the weekend and confirmed today, TransUnion has agreed to acquire Neustar for $3.1 billion in cash. The company is currently owned by an investment group led by Golden Gate Capital that took the company private in 2017 in a deal valued at $2.9 billion. The deal is expected to close in the 4th quarter of this year. 

TransUnion said the acquisition expands its digital identity capabilities through the addition of Neustar’s distinctive data and analytics, enabling consumers and businesses to transact online with greater confidence.

Neustar is expected to generate approximately $575 million of revenue and $115 million of Adjusted EBITDA in 2021. After integrating Neustar, TransUnion expects to accelerate growth through both material revenue synergies and increased participation in the fast-growing digital marketing and identity fraud marketplaces. 

“The credit information and analytics that TransUnion provides make trust possible between consumers and businesses. As digital commerce continues to grow globally, TransUnion’s powerful digital identity assets, enhanced by Neustar’s distinctive data and digital resolution capabilities, will enable safer and more personalized online experiences for consumers and businesses,” said Chris Cartwright, President and CEO of TransUnion.

The acquisition advances TransUnion’s strategy to diversify from its core credit solutions with complementary digital marketing and fraud mitigation capabilities. Neustar’s OneID platform will help to unify the digital identity capability TransUnion has built and acquired in recent years including the TLO data assets and fusion platform, the iovation device reputation network and the digital marketing capabilities of Tru Optik, among others.

“TransUnion and Neustar share a similar strategic vision, culture and focus on building innovative identity-based solutions which enable trusted connections between companies and people,” said Charlie Gottdiener, President and CEO of Neustar. “The two companies’ complementary businesses, products and relationships will offer benefits for our combined customers, employees and other stakeholders across a diverse set of markets.”

The combined company expects to be well-positioned to solve customer and consumer challenges related to identity, leveraging:

  • A powerhouse set of future-forward marketing solutions underpinned by a comprehensive and scaled understanding of identity
  • Enhanced fraud detection and prevention capabilities, using advanced data analytics and online identity behavior insights, to safeguard transactions across a wide range of channels and deliver superior consumer experiences
  • Scaled Communications vertical to serve evolving customer needs

TransUnion hosted a conference call this morning to discuss the transaction agreement and certain forward-looking information. A replay of this session and the accompanying presentation materials may be accessed at www.transunion.com/tru.

insideARM Perspective

Neustar’s OneID platform is key to the value of this transaction to TransUnion. One of the primary challenges for the ARM industry is to overcome the awkward process of authenticating the identity of the consumer (in order to comply with the privacy requirements of the FDCPA) and also the identity of the organization (in order to increase consumer trust in the contact channel). As more and more communications take place digitally, it will benefit all parties if platforms like this can help to establish trust and reduce the friction caused by this uncomfortable dance. 

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What’s The Next Thing You Need to Worry About? Sustainability.

You’ve probably heard about the concept of sustainability, but have you considered it in the context of the ARM industry? If you haven’t, you should because I suspect your clients, investors, and employees will be asking you about it soon.

This Investopedia article provides a great summary of the 3 pillars of corporate sustainability: economic, environmental, and social. Another term you may have heard of is ESG, for “environment, social, governance”. 

In the call center world, the environmental pillar includes things like how you light, heat, or cool your facility; how you dispose of old technology; or whether you provide incentives for employees to carpool, use public transportation, or work remotely. 

The social side of a sustainable business will include fair pay and benefits, treating people well, and being a good community member. Many companies in our industry do charitable work. I know because we regularly publish about it. Does your work go beyond writing the occasional check or collecting toys during the holidays? Another element of the social pillar is diversity and inclusion. What does your management team look like? What backgrounds do they come from? Does your culture support a wide range of employee needs and beliefs? Does your organization have pay equity? Do your bonus programs incent behavior that would be considered sustainable in the social context?  

A business that is truly integrated into the community might have an advantage over one that isn’t. An obvious opportunity for the ARM industry is to actively help people to develop financial literacy and other skills to avoid past-due debt in the first place.

The economic pillar relates to having strong corporate governance, compliance, and risk management — including cyber security. The ARM industry is certainly well versed in many of these areas but the threats are ever-evolving, and the challenge can sometimes be to ensure that this pillar is in balance with the others.

Why should you care?

Aside from creating a better world for our children and grandchildren, you should care because it’s good business. Have issues with recruiting? Strong ESG practices can be a differentiator. Having issues retaining your best employees? Perhaps you haven’t engaged them in ESG initiatives as much as the next guy has. Getting pressure from large clients for your D&I (diversity and inclusion) data? I’m not surprised. And if you’re looking for financing and have a strong ESG story, you may find yourself with an edge. 

What’s the role of the board?

NYU’s Stern School houses a Center for Sustainable Business. Noting that,

“The list of environmental, social, and governance (ESG) issues that can pose financial risks to corporations exploded in 2020: climate change, water scarcity, pollution, #metoo, #blacklivesmatter, worker welfare, employee diversity, corruption, human rights abuses, supply chain scandals, and the global pandemic COVID-19. Yet while many investors and chief executives now take ESG seriously in their decision-making, one powerful constituency is lagging: corporate boards.”

…their 2018 research revealed that less than 1/3rd of Fortune 100 board directors had relevant ESG credentials. Have you thought about who is on your board, and whether they have the background to address these challenges? Have you engaged your board in long-term sustainability planning?

What are we doing at iA?

Organizations in the consumer finance industry — especially in the ARM arena — are extremely diverse, but not so much at the leadership level. Without women, and especially women of color, in leadership and policy-making roles, it’s hard to demonstrate that we truly understand the needs of our employees, and the needs of the consumers we work with on a daily basis. I thought it appropriate for me to share our initiatives in this arena. 

Certified Woman-Owned. First, insideARM LLC is a certified woman-owned business. We have terrific guys too, but we are majority owned and managed by women. 

Getting Women to the Table. As you may know, four years ago we launched an event called Women in Consumer Finance. It’s not about consumer finance, but rather it’s a uniquely engaging professional development experience for high-potential women in the context of their industry. This year I set (and met) a goal to have 50% of our speakers be women of color so that all of our attendees have the chance to see people like themselves in a leadership position. 

Race Equity. Last summer, like many others, we started to address the issue of race equity. We introduced the discussion through our membership group, the Consumer Relations Consortium. Since then we have included a meaningful discussion of the topic with new speakers and resources at each meeting. If you are looking for a roadmap for your organization, I encourage you to take a look at the Black Equity at Work certification program run by Management Leadership for Tomorrow (MLT.org). If you’d like to email me I’d be happy to connect you with the leader of the program.

Community Impact. Part of the race equity element of the social pillar is to know that those organizations you hire or donate to actually support Black and Brown communities. A few years ago we started a program as part of our Women in Consumer Finance event to support non-profit organizations that work with women of color. We now make significant donations to the Washington Area Women’s Foundation and For the Good. 

  • Washington Area Women’s Foundation helps build pathways out of poverty for women and their families. We help to create economic opportunities that have positive ripple effects across society. Since 1998, they have awarded nearly $13 million in grants to more than 170 community-based organizations in the Washington, D.C. region and helped women increase their assets and income by more than $53 million.

  • For the Good targets areas where school enrollment is low and works with communities to sensitize parents to the importance of education, and to keep girls in school. Research shows that when girls transition to secondary school they benefit from significantly reduced fertility rates, higher incomes, and more decision-making power within their family and community. There has been great progress globally in primary school enrollment over the past twenty years, though there continue to be pockets of out-of-school children. Secondary school attendance is especially low in most regions of Kenya and sub-Saharan Africa. 

Board Service. Finally, I have personally been searching for a way to give back through service on a board and was on the lookout for an organization that would be the right fit. A few months ago I was introduced to the executive director of LIFT, which helps low-income parents with young children to achieve economic mobility. From connections to healthcare and food assistance to one-on-one financial coaching and career development, these services improve financial stability – and equip parents to provide a better future for their children. I made an immediate connection both with the mission and the executive director and effective July 1st of this year, became a member of their Washington, DC board. 

I’d love to hear about your sustainability initiatives. Email to let me know what you’re doing.

What’s The Next Thing You Need to Worry About? Sustainability.

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