Modernize Your Skip Tracing Strategy [sponsored]

Effective skip tracing
strategies have evolved alongside changing regulatory requirements and
technological advances. Today, debt collectors can access robust data sources in
real-time to power automated prioritization and collection strategies.

For example, an alert indicating
a consumer opened a new account or is using a new phone number could send them
to the top of your queue. You can then contact via phone or text message with a
link to your self-service portal to request that they start a payment plan.

Verifying and continuously
monitoring consumers’ contact information is important when building automated systems
for collections.  The same capabilities can also increase your
right-party contact (RPC) rates with live agents, emails, and physical letters,
which is important, especially when resources are constrained.

What skip tracing solutions can help?

A comprehensive skip tracing strategy
goes beyond increasing right-party contact rates. While having the most
up-to-date contact information is important, you also need tools that can help
you prioritize accounts.

We recommend:

• Phone Number ID^™ — Scrub and score phone numbers
  based on the likelihood that the number belongs to the account holder at the
  beginning of the debt cycle.
• TrueTrace^™ — Find new phone numbers with scores based
  on quality.
• Email append — Validate and scrub email addresses; find the
  latest ones to attach to accounts.
• Collection Triggers^℠ — Passively
  monitor accounts for new contact information and changes that indicate a
  consumer is now able to make a payment.

Let’s take a closer look at each.

Phone Number ID™

This robust contact-management
process can help you maintain RPC rates and meet compliance requirements. Phone Number ID verifies consumers’ phone
information in real-time, including:

• Subscriber name
• Carrier
• Line type
• Activation date
• Whether the number was moved from a landline

With connections to over 5,000
carrier exchanges, there’s a 97-percent hit rate. If the carriers don’t have a
name associated with that number, Experian will attempt to identify the owner
using its proprietary databases before sending you a complete profile.

Use Phone Number ID to monitor
your accounts and serve as a quality scrub. You can choose which categories to
monitor and receive daily updates if there’s a change.

Phone Number ID also delivers a
match score (0 to 99) based on the likelihood the phone number belongs to the
correct owner.  This score can help you
optimize your outbound communication and stay compliant.

For example, even if you have
the right phone number, at best you might achieve a RPC 15 to 20 percent of the
time. A high score might tell you that it’s worth continuing to reach out until
the consumer answers.

On the other hand, a low score
might indicate it’s a bad number. You might try it once or twice, but then send
it to skip tracing and move on if you don’t make contact. Additionally, you
might want to avoid texting numbers that were recently moved or have a low
score to reduce the risk of Telephone Consumer Protection Act (TCPA) violations.

READ: A Digital Debt Collection Future: Maximizing Collections and Staying Compliant

TrueTrace^™ and
TrueTrace Live^™

TrueTrace and TrueTrace Live are
Experian’s most powerful locating solutions and a follow-up solution to Phone
Number ID. We’ve seen TrueTrace achieve a 10-percent lift in RPC rates compared
to competing products.

The improvement comes from
Experian’s proprietary matching process and access to multiple high-quality
data sources that are frequently updated:

• Experian’s consumer credit file
• Clarity Services alternative and payday lending
  bureau
• Experian® RentBureau® property management data
• Directory assistance data
• Public data sources

You can use TrueTrace to filter the results based on the
quality of the phone number and the phone type. For example, some collectors
use TrueTrace specifically to find high-quality mobile numbers — competing
products might deliver every number regardless of its quality or type.

Email append

Email append is similar to skip
tracing for phone numbers. We can validate email addresses that collectors have
in their accounts to determine if the address:

• Is deliverable
• Has easily correctable typos
• Is a work email address

You can then scrub your accounts to filter out email
addresses that you shouldn’t use. Experian also has access to approximately two
billion email addresses that are regularly evaluated for permissions. We can
help you find and append new emails to accounts to improve digital outreach
strategies.

READ: What To Know When Adding Email to Collections

Collection Triggers℠

Collection Triggers is a flexible monitoring tool
that can alert you to predictive changes in consumers’ credit profiles and enables
a data-driven approach to prioritization.

For example, the daily report
could highlight consumers who applied for, or opened, new credit accounts or
consumers who settled or brought other accounts current. These changes can
indicate a consumer’s finances are on the rebound, allowing you to prioritize those
who are more likely and able to make a payment.

You can choose from nearly 100
triggers to monitor, including changes to a consumer’s phone number, address,
and employer.

While consumers rarely update
their contact information with Experian directly, we receive new information through
furnished trades and inquiries. Passively monitoring for these changes allows
you to avoid having to repeatedly skip trace older accounts and minimize lost
time.

TIP SHEET: Strengthening Your Debt Collection Strategy

Why partner with Experian?

Experian has worked with
collection agencies and debt buyers for years to understand their challenges
and develop effective solutions. We’ve gone from skip tracing solutions that
relied on physically mailing collectors updated reports to monitoring and
verifying information on millions of consumers in real time.

Today, we see debt collectors
and agencies leverage Phone Number ID, TrueTrace, Email append and Collection
Triggers to create effective and compliant skip tracing strategies. These
affordable tools are easy to integrate with existing collection systems. And
the results allow organizations to optimize and scale operations without expanding
their workforce.

Learn more
about Experian’s Skip Tracing Solutions.