Southwest Recovery Services Achieves 10X ROI with Skit.ai’s Inbound Voice AI Solution

NEW YORK, NY — Skit.ai, the leading provider of conversational Voice AI solutions,
announced today that one of its clients, Southwest Recovery Services, has
achieved a remarkable 10X return on its investment in Skit.ai’s Voice AI
technology for automated collections. 

Southwest Recovery,
a Texas-based financial services company with over two decades of experience in
accounts receivable management, adopted Skit.ai’s Voice AI solution in late
2023 to automate a portion of its inbound debt collection calls. The company strategically
turned to Skit.ai to address its inability to handle all inbound traffic and
answer calls outside business hours. 

The decision to
leverage Skit.ai’s innovative technology proved to be a game-changer for the
company. Within a few weeks after going live with the solution, Southwest
Recovery reported a 10X ROI, a 50% right-party contact (RPC) rate, and a 10%
promise-to-pay (PTP) rate. The outcomes have enabled the company to offer 24/7
assistance to its consumers and boost the agents’ productivity.

The Voice AI
solution successfully responded to consumers’ inquiries and promptly
transferred calls to the company’s live agents whenever the consumers requested
it. 

“The results we’ve
achieved so far with Skit.ai’s Voice AI solution have been exceptional,” said Steven Dietz, CEO at Southwest Recovery
Services. “Skit.ai, perhaps one of the best Voice AI providers in the
market, enabled us to automate both inbound and outbound collection calls. So
far, we’ve automated over 400,000 outbound collection calls and achieved a 10X
ROI on the inbound calls. We are collecting faster and more cost-effectively.
We look forward to scaling our consumer interactions further with Skit.ai.” 

Designed
specifically for the collections industry, Skit.ai’s conversational Voice AI
solution accelerates and streamlines debt recovery through end-to-end
automation of both inbound and outbound consumer calls. The solution, powered
by Generative AI, features on-call payment processing and negotiation
capabilities; additionally, thanks to its 24/7 availability and its ability to
handle complex conversations, it delivers a positive consumer experience (CX). 

Sourabh Gupta, founder and CEO of Skit.ai, said: “The impressive 10X ROI we’ve witnessed with Southwest Recovery
underscores the capabilities of our technology. We anticipate even more success
as we continue to grow and expand our product offerings in the coming months.”

Dozens of companies
across the U.S., both large and small, have deployed Skit.ai’s Voice AI
solution to enhance and automate their debt recovery strategy.

Schedule a meeting
to learn more about how Skit.ai can help you accelerate revenue recovery with
higher efficiency and at an infinite scale.

About Southwest
Recovery Services: 

Southwest Recovery Services, LLC is a nationally
recognized leader in financial business process outsourcing (BPO) headquartered
in Dallas, Texas with additional locations throughout Texas as well as Georgia,
Missouri, Florida, Oklahoma, and Ohio. Southwest Recovery
Services has spent 20 years building its expertise across nearly every industry
and business sector. Southwest
Recovery Services is nationally recognized as an ethical, professional, and
diplomatic service provider in receivables management.

About Skit.ai:

Skit.ai is the
accounts and receivables industry’s leading conversational Voice AI company,
enabling collection agencies to streamline and accelerate revenue recovery.
Skit.ai’s compliant, configurable, and easy-to-deploy solution enables
enterprises to automate nearly one million weekly consumer conversations.
Skit.ai has been awarded several awards and recognitions, including Stevie Gold
Winner 2023 for Most Innovative Company by The International Business Awards,
Disruptive Technology of the Year 2022 by CCW, and Gold Globee CEO Awards 2022.
Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/