State Collection Service Partners with Prodigal to Improve Agent Productivity

MOUNTAIN VIEW, Calif. — State
Collection Service (State), a leading healthcare revenue cycle outsourcer, partnered
with Prodigal Technologies, Inc., to substantially increase operational efficiencies
with artificial intelligence and automation.

“Prodigal has an impressive
automation platform that offers a positive ROI instantly. We are excited to increase
our AI capabilities at State with Prodigal,” said Tim Haag, president of
State. 

The collections industry is heavily regulated,
and the healthcare revenue cycle process is highly complex with multiple layers
of operations. Standard processes are very labor-intensive which results in costly
and ineffective operations.

One example of inefficiency is the
after-call wrap-up process. On average, representatives spend approximately 25%
of their day in wrap-up, which is the time spent summarizing one call and
getting ready for the next. Over a year, this translates to a staggering cost
of $10,000 per representative.

State recognized the need to
challenge these operational inefficiencies and implemented Prodigal’s ProNotes,
its first note automation AI system. State immediately saw a decline in the time
spent on after-call workflows as well as a corresponding increase in agents’ in-call
time by 10-15%. ProNotes helped State save significant hours of manual
note-taking as well as improved calls with the help of structured notes and
conversational insights. As a result of fewer manual and repetitive tasks, State
observed deeper engagement between representatives and patients.

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Sameer Maini, chief information
officer of State says, “We’re excited to onboard Prodigal as part of our
modern tech stack. Prodigal’s real-time AI has increased the in-call time for
our representatives. This enables our knowledgeable and empathetic
representatives to provide even better customer service to healthcare providers
and their patients.”

Without the use of proper technology,
it’s difficult to achieve optimal productivity, efficient and cost-effective revenue
cycle operations. Prodigal is bringing artificial intelligence and machine
learning capabilities to the industry with its new suite of intelligent tools.
Prodigal’s tools enable lenders, debt buyers, healthcare revenue cycle
outsourcers and ARM agencies to resolve accounts receivables quickly and
efficiently.

“State is a technology-forward agency
and we are excited to deliver a measurable boost to their operational
efficiency with our cutting-edge business intelligence platform,” said Shantanu
Gangal, chief executive officer of Prodigal Technologies Inc.

Prodigal is disrupting the loan
servicing and receivables management industry with its stack of technologies
that delivers up to 30% improvements in productivity and operational
efficiency. By leveraging Prodigal’s artificial intelligence and machine learning,
the receivables management industry uncovers actionable insights for maximizing
revenue, optimizing operations, and minimizing compliance risk. To learn more
visit: www.prodigaltech.com

About State

State improves
the financial picture for healthcare providers by delivering increased
financial results while ensuring a positive patient experience. Rooted in a
tradition of ethics, integrity and innovation since 1949, State uses data
analytics to drive performance and speech analytics with ongoing training to
ensure patient satisfaction. A family-owned company now in its third generation
of leadership, State assists healthcare organizations with services spanning
the complete revenue cycle including Pre-Service Financial Clearance, Early Out
Self-Pay Resolution, Insurance Follow-Up and Bad Debt Collection. To learn more
visit: www.statecollectionservice.com.