DCM Services Enhances DCMS ServiceLink with Chat Functionality and Quick Pay Feature

MINNEAPOLIS, Minn. — DCM Services, LLC
(DCMS) the industry leader in estate and specialty account recovery solutions,
has launched a new Quick Pay feature within DCMS ServiceLink™, and is also
pleased to announce the official launch of chat functionality within DCMS
ServiceLink! Clients who are eligible will have the option to allow online chat
between their consumers and DCMS account representatives.

The DCMS ServiceLink application allows Personal
Representatives (PRs), attorneys, and survivors the flexibility and convenience
to communicate with DCMS in multiple ways based on preference.

Quick Pay functionality

The Quick Pay feature allows a PR to access the site and
submit a payment without going through an account registration process. The
Quick Pay function does not share personally identifiable information, but requires
the individual representing the estate to input certain critical information in
order to submit payment. Since its release, 33% of users who have accessed DCMS
ServiceLink have utilized the Quick Pay feature.

Online chat with DCMS ServiceLink

In addition to Quick Pay, DCMS ServiceLink also offers
online chat functionality. Once logged in, Personal Representatives are able to
chat with DCMS Account Representatives in a convenient and secure manner,
allowing the estate representative to fully resolve accounts without a
traditional phone call. Account Representatives can help the PR navigate the
ServiceLink platform, submit a payment, or assist with any of the functionality
ServiceLink has to offer. Free-form chat is also available when questions occur
outside of normal estate processes.

Project lead and Director of the Project Management Office
(PMO) at DCMS, Annmarie Vogelgesang was excited to bring these features to DCMS’ partners,
“Enhancing our customer experience is consistently at the heart of our
development process. With Quick Pay and chat functionalities, we’re putting the
choice to resolve an account in the hands of the consumer, a much-needed shift
from the typical call or letter strategy for the collection industry. The
consumer doesn’t have the option to choose the agency they work with and
providing them options to resolve an account is one way we provide additional convenience.”

The DCMS PMO team is continuously designing future product
and service enhancements concentrated on the needs of the consumer, DCMS’
clients, and the organization. The ultimate goal of each new development is to
produce effective processes while enhancing customer experience.

Want to know how DCMS ServiceLink enhances the estate
representative experience? Download the DCMS
ServiceLink overview here.

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About DCM Services
Minneapolis-based
DCM Services is the industry leader in estate and specialty account resolution
services, maximizing the value of client portfolios across financial services,
healthcare, auto, retail, telecom, credit union, government and utilities
industries through innovation and performance. Its recovery solutions offer a
full range of services from proprietary web-based solutions to full
outsourcing, maintaining an unmatched spectrum of innovative solutions
that increase recoveries, protect brand value, and enhance survivor relationships
– with respect and sensitivity. For more information on all DCM Services’
offerings, please visit www.dcmservices.com.

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