What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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Today I’m talking with Louis Summe, CEO of Livevox, a provider of cloud contact center solutions for enterprises. LiveVox makes true omnichannel easy with an out of the box omnichannel platform that enables seamless digital engagement without the traditional integration costs or complexities.

Louis has some great advice for BPO companies that provide call center and collection services for creditors. Spoiler alert – one piece of advice is in the photo below.

[Editor’s note: If you are interested in topics like strategy, testing and scenario planning, you should not miss insideARM’s next conference, iA Strategy & Tech – a completely virtual event – July 21-23. It’s a masterclass in collections strategy.]

Transcript

The iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking. 

2020 members include:

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