Archives for July 2015

TSW Global Solutions Opens New Call Center Facility


YUMA, AZ – TSW Global Solutions announces the opening of its new Call Center facility in Ortigas Center, Philippines, with 200 call center seats.

TSW Global Solutions is a growing contact center company in the Philippines, striving to develop long standing associations with clients based on transparency, trust and high quality work.

Chief Operating Officer Tom Williams expressed his excitement over this new facility, “Now, as we have more seats and a facility set up to International Standard, TSW can definitely accommodate more clients.”

Services we provide:
Collections
Warm Transfer Calls
Inbound Services
Outbound Services
Telemarketing
Lead Generation
Business to Business Sales
Appointment Settings
Surveys

Williams sees the new release by the Federal Communications Commission (FCC) of the long-awaited TCPA Ruling, especially related to automated or robocalls and texts, as an opportunity to offer Collection and Transfer Call Services using a True Manual Calling.

TSW GLOBAL SOLUTIONS®

US HEADQUARTERS
3360 S 15th Avenue
Yuma, AZ 85365

PHILIPPINE CONTACT CENTER
36th Floor One San Miguel Building
#1 San Miguel Avenue Corner Shaw Blvd.
Ortigas Center, Pasig City Philippines
Email: info@tswglobalsolutions.com

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Accounts Receivable Management

Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones


John Rossman

John Rossman

A majority of younger consumers today have no landline and rely solely upon a cell phone for communicating with others.  While the legal difficulties arising under the Telephone Consumer Protection Act for contacting a consumer on a cell phone are well-documented, a more nuanced issue took center stage recently.

On July 22, 2015, the CFPB issued a Consent Order assessing a total of $18.5 million against Discover Bank and other companies alleging that they – among other things – contacted consumers on their cell phones before 8 a.m. or after 9 p.m. in the time zone of residence of the consumer.  Read the full text of the consent order here

With legislation during the past decade allowing consumers to retain a cell phone number — even when changing carriers or plans — many consumers retain the same cell phone number (including area code) for years while sometimes moving to other parts of the country in different time zones.  This is especially true for college students who may travel across the country for school.

The Discover Consent Order Places the Burden on the Collector

In the Discover Consent Order, the CFPB alleged the following:

Prior to February 2013, Respondent initiated over 150,000 collection calls to the cellular phone numbers of student-loan borrowers before 8 a.m. or after 9 p.m. in the time zone of the consumer’s address.

For borrowers whose cell phone number area code corresponded with a time zone different from the time zone of the customer’s mailing address, Respondent’s collection calls frequently occurred before 7 a.m. and after 10 p.m. in the time zone of the consumer’s address.

Many of these consumers may have received multiple collection calls at these inconvenient times. Over 1,000 consumers received dozens of calls at inconvenient hours.

Further, in the Consent Order, the CFPB prohibited the following:

Placing any calls to consumers before 8 a.m. or after 9 p.m. as determined by the time zone of the consumer’s known address and the time zone of the consumer’s phone number, unless the consumer has expressly authorized Respondent to make calls within those time frames. To the extent Respondent has multiple addresses or phone numbers for the consumer, Respondent must ensure that any calls made to the consumer fall within the 8 a.m. to 9 p.m. window in each location in which the consumer might reside based on the address and phone information known to Respondent . . .(emphasis added).

How Can we Know the Time Zone where the Consumer Resides?

The Discover Consent Order will require changes in the scrubs that creditors and debt collectors perform to determine the place of residence of the consumer.  Certainly if there is information in the business records of the financial institution that the consumer stated his or her place of residence – or what times are inconvenient for a call – this could be compelling, but it is possible that none of these records accurately reflect the actual place of residence of the consumer. 

This order may require comparing the area code of the number called with the zip code of the consumer.  If there is a discrepancy among the phone number(s) and address(es) for the consumer in the records of the financial institution, the safest approach may be to ensure that calls are made at times that would be after 8 a.m. and before 9 p.m. in ALL TIME ZONES in which the records indicate the consumer may reasonably reside (provided that such times are not known to otherwise be inconvenient for the consumer). 

Given the data that must be weighed by a creditor or debt collector in determining where a consumer resides – the area code of the number called, the zip code of the residence of record, any statements by the consumer about his or her place of residence – it is certain that the Discover Consent Order will be the start of yet another flood of consumer lawsuits against the collection industry regarding the calling of consumer cell phones.

 

This article is provided only as a general discussion of legal principles and ideas. Every situation is unique and must be reviewed by a licensed attorney to determine the appropriate application of the law to any particular fact scenario. If you have a legal question, consult with an attorney. The reader of this publication will not rely upon anything herein as legal advice and will not substitute anything contained herein for obtaining legal advice from an attorney. No attorney-client relationship is formed by the publication or reading of this document. Moss & Barnett, A Professional Association, assumes no liability for typographical or other errors contained herein or for changes in the law affecting anything discussed herein.

Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones
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Accounts Receivable Management

SWC Group Conducts Fundraising Activities to Support Big Brothers Big Sisters of America


DALLAS, TX & WESTMINSTER, CO — SWC Group selected Big Brother Big Sisters of America as their second quarter 2015 Charities of Choice.  Employees from their Carrollton, TX and Westminster, CO offices made both non-monetary and monetary donations; resulting in more than $5,000 raised.

Big Brothers Big Sisters helps children realize their potential and build their futures by nurturing those children and strengthening the community around them. The funds and items that SWC Group donated will be used to stock their facilities with needed items crucial to their mission.

“Big Brothers Big Sisters of America’s mission to place caring adults in the lives of children in one-to-one mentoring is amazingly impactful – we couldn’t be more proud to have partnered with such a great organization,” says Jeff Hurt, CEO.

About SWC Group

Having recently celebrated its 40th birthday, SWC Group continues as one of the nation’s leading provider of accounts receivable management and consumer service solutions.  They bring proven experience in the cable, property management, telecommunication, tolling, government, utility, and education industries. SWC Group annually manages billions of dollars in receivable accounts, proudly serving organization of all sizes from Fortune 500 private firms to small public agencies.

Contact:
Lauretta Campestre, Director of Client Relations
972-300-1759
lcampestre@swcgroup

SWC Group Conducts Fundraising Activities to Support Big Brothers Big Sisters of America
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Accounts Receivable Management

3 Strategies to Overcome USPS Reform


Rich Turner

Rich Turner

Total mail volume handled by the United States Postal Service (USPS) continues to decrease. Since handling more than 213 billion units in 2006, the numbers have dropped precipitously; in 2014 the USPS handled just 155 billion units. Those numbers are expected to continue their decline.

Due to loss of revenue, the USPS has implemented reforms in an effort to combat changes. These include consolidating as many as 82 mail processing facilities, raise rates, and, perhaps most importantly, single-piece, First-Class mail is expected to be delivered in two to three days, rather than one to two days – and overnight delivery may be eliminated for a considerable portion of First-Class mail.

The USPS changes are having an impact on the receivables industry, including delays in the delivery of time-sensitive material. As a result, it is important for all receivables organizations to update their workflows to allow additional time for mail to be delivered, particularly for time-sensitive documents such as post-dated check reminders.

You also can implement the following strategies to overcome these reforms:

1. Multi-Channel Communications –To be more effective, organizations must offer multiple communication channels, allowing consumers to choose their preferred medium, such as email, IVR, text messaging and electronic signature. Not only does this decrease your reliance on the USPS but it also reduces costs and boosts consumer convenience.

  • Email – With the rise of mobile devices, email is accessible anytime and anywhere. Email enables consumers to choose when to engage with your organizations.
  • Mobile Bill Payment – Mobile EBPP has quickly become a must-have service to meet competition and demand. Approximately 65 million U.S. online households now have a smartphone, and 40 percent of smartphone owners pay at least one bill from their phone.
  • Multiple Payment Options – Consumers expect flexibility, including:
    • A wide range of payment types, including credit cards, debit cards, and ACH.
    • Flexible payment terms such as payment plans, online negotiation, and scheduled payments.
    • Multiple access points for payment, including online, IVR, text payments, and in person.
    • 24/7/365 access to account information and payment portals.
    • Opt-in email and text notices that alert consumers when payment is due.
  • Electronic Signature – Complete required paperwork quickly with electronic signatures. The consumer opens the document online to review the content, completes form fields and electronically signs before easily returning to you.
  • Expedited Delivery – Using overnight delivery services not only increases the speed of delivery but also creates a sense of urgency and increases open rates. This option could be appropriate for some high value documents.

2. Address Cleansing – A correct address increases delivery speed. Tools to ensure address cleanliness include:

  • CASS (Coding Accuracy Support System) takes address information, checks the validity and deliverability of the physical mailing address, and then puts it in a standard format that allows for automated postage rates.
  • Address Element Correction (AEC) is a service that corrects and standardizes address elements. AEC corrects address element deficiencies such as misspellings, nonstandard abbreviations, incorrectly joined elements, improperly ordered elements, address lines containing data other than the actual address, and missing elements.
  • NCOA Link is a secure dataset of approximately 160 million permanent change-of-address (COA) records for individuals, families and businesses who have filed a change-of-address with the USPS.
  • Address Change Service (ACS) is the USPS service that provides for the electronic return of address updates and return mail notification post mailing.
  • Return Mail Services identifies return mail before the document is created, so it can be suppressed and noted at the account level.

3. Data Scrubbing – Data scrubbing is the process of amending or removing data in a database that is incorrect, incomplete, improperly formatted, or duplicated. Data scrubbing helps you:

  • Identify bankrupt or deceased consumers.
  • Detect duplicate files or records based on a user-defined field within a user-defined number of days.
  • Implement letter householding, which allows you to mail up to four letters in a single envelope when an exact address match is found in a single file.

To learn more about strategies for overcoming USPS reform, watch a recent Webinar hosted by RevSpring on the topic.

3 Strategies to Overcome USPS Reform
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Accounts Receivable Management

Executive Change: CFPB Announces Acting Associate Director for Supervision, Enforcement and Fair Lending


The Consumer Financial Protection Bureau (CFPB) recently announced the impending departure of Deputy Director Steve Antonakes to spend more time with family. Antonakes has also been serving as the Associate Director for the Division of Supervision, Enforcement, and Fair Lending.

Yesterday the Bureau announced that Meredith Fuchs will now serve as Acting Deputy Director. Ms. Fuchs is currently the General Counsel of the CFPB. She joined the Bureau in 2011 as Principal Deputy General Counsel before serving as Chief of Staff to CFPB Director Richard Cordray. Prior to joining the CFPB, she served as Chief Investigative Counsel of the United States House of Representatives Committee on Energy and Commerce. Previously, Ms. Fuchs held positions as Vice President and General Counsel of the National Security Archive at George Washington University, a litigation partner in private practice, the Supreme Court Assistance Project Fellow at the Public Citizen Litigation Group, and an officer on the D.C. Bar Board of Governors. She is the recipient of the American Library Association’s James Madison Award. Ms. Fuchs served as a law clerk for Judge Patricia M. Wald on the D.C. Circuit Court of Appeals and Judge Paul L. Friedman on the United States District Court for the District of Columbia. She is a graduate of the New York University School of Law and the London School of Economics and Political Science.

Also announced yesterday is that David Bleicken will now serve as Acting Associate Director for the Division of Supervision, Enforcement and Fair Lending. Bleicken is currently the Deputy Associate Director for that division. He joined the Consumer Bureau in June 2011 as counsel to Steve Antonakes in his capacity as Assistant Director for Large Bank Supervision. Prior to that, Mr. Bleicken was the Deputy Secretary of Banking for Non-Depository Institutions and Consumer Services at what is now known as the Pennsylvania Department of Banking and Securities. He is a graduate of the Beasley School of Law at Temple University and Carleton College.

Unlike Raj Date, who was the Deputy Director prior to Antonakes and had considerable experience in the private sector, the background of this latest string of senior officials has primarily been with government regulators. Fenway Summer, the firm that Date founded after his stint at the Bureau was recently bought by industry advisory firm Promontory.

Executive Change: CFPB Announces Acting Associate Director for Supervision, Enforcement and Fair Lending
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Accounts Receivable Management

The End of the Morgan Drexen Debt Settlement Story Has Been Written


In 2013, the Consumer Financial Protection Bureau (CFPB) sued debt settlement company Morgan Drexen for collecting illegal “upfront fees” for debt settlement services and for running deceptive advertisements. Shortly before that, the company filed suit against the CFPB, challenging the agency’s investigative authority.  The CFPB prevailed in its lawsuit: in April 2015, a federal court ruled against Morgan Drexen and found that the company misled the court and falsified evidence during the lawsuit.

Morgan Drexen went out of business in late June 2015 after filing for bankruptcy. On June 19, 2015, the company shut down its business after a federal court ordered the company to stop collecting money for debt settlement work. The CFPB is now notifying affected consumers about their rights and the actions they should now take. This information is located on the Morgan Drexen website.

Here is what the Bureau is telling consumers:

  • Morgan Drexen filed for bankruptcy and went out of business after a court ruled that Morgan Drexen violated the law. Morgan Drexen is not doing any more debt settlement work. This means that you must take action and make choices about your debts. If you have one or more settled debts, Morgan Drexen will not send your payments to the creditor for you. You must begin to make your payments directly to your creditors for any debts that have been settled but not yet paid off. Please contact any creditors with whom you have settlements. Act quickly to avoid losing the reduced debt of your settlement.
  • For debts that were not settled, you will need to consider other options. Morgan Drexen is not in business and cannot settle these debts. You can negotiate directly with creditors, begin making payments, or consider other options such as bankruptcy. This website’s Debt Resources page has free information from the federal government to help people with their debts.
  • To see what debts are settled and what debts are not settled, log into your account. Find information about the due dates and payment amounts for your settlements. A checklist of next steps available can help you take action and protect your rights.
  • A letter and email are being sent to you with information about your debts and what you need to do. The worksheet of next steps is included in the letter. Watch for the letter and email from Morgan Drexen. They tell you how to protect your rights.
  • Your creditors are being told that Morgan Drexen has gone out of business. We are asking creditors to work with you on your debts. If you have any questions, please call our consumer helpline at (844) 358-6195.

The End of the Morgan Drexen Debt Settlement Story Has Been Written
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Accounts Receivable Management

BWF: Best Work Friends


Lindsey Walters

Lindsey Walters

Work friends – everyone has them. Whether they are in your office or at another firm you work closely with, these connections are central to your sanity, work flow, and even future projects and ventures. Think about that one person you work with that just gets it. Regardless of whether they are your best friend, your acquaintance, or something in between, this relationship is yours and cannot be replaced or recreated by someone else. Now think about what you would do without them? Maybe you wouldn’t be as productive at work because they are not there to balance the work load. Or maybe you would just be hostile all the time because you can’t come and tell them how the guy next door is wearing short-shorts again. Whatever the situation, odds are you would be at some sort of a loss without your work friend. But how are you nurturing and developing your professional relationships?

Connections and associations in a business setting take time to build and maintain, arguably even more time than in your personal life. No matter what level of friendship you have or are pursuing, all relationships take various amounts of time and dedication to nurture and develop. Some might say that keeping a friend is effortless and just comes naturally, when really it is just more enjoyable “work” than, say,  figuring out what the new FCC ruling means for your company.

Communication is absolutely what makes and drives a relationship. The great thing about working in this day and age is that correspondence has actually become easier. There are more outlets to communicate with. You can text, email, snail mail, video chat, voicemail, tweet, and so much more outside of actual face time with someone. The downside about current conversation methods is that a lot of your non-personal contact can be translated in different ways, taken out of context, and can limit your actual face time with someone. Although texting or emailing might make things easier and quicker, nothing quite compares to physically meeting with someone.

Working within the ARM industry often adds an additional level of difficulty in organizing face time with friends, as business connections are often spread all over, operating in different cities, states, and time zones. Capitalizing on large industry events and conferences seems to be a great way to learn what is happening in the industry, gain new takeaways for your business, and stay connected with your peers. Sometimes these events allow you the opportunity to meet someone you have known through email for years for the first time in person. Looking at tradeshows for more than just the learning value or accreditation points you might receive allows you to see these events as opportunities to network and develop relationships with colleagues.

Truly connecting with peers, friends, acquaintances, or even frenemies takes time, dedication, and most importantly communication. Reaching out to your connections on a consistent basis effectively nurtures and develops your friendship. Strive to meet your peers in person by taking advantage of industry conferences and meetings. Because isn’t working with friends better than simply having to “deal” with people?

Need help locating the next event that makes sense for you? Check out insideARM’s Events Page. We post industry-wide in-person events as well as educational webinars & virtual events.

BWF: Best Work Friends
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Accounts Receivable Management

Eleventh Circuit’s Mistaken Interpretation Likely to Expose Attorneys to Increased FDCPA Liability


The Eleventh Circuit Court of Appeals recently handed down a decision that went too far in holding that all litigation related activity is subject to the FDCPA. The decision in Miljkovic v. Shafritz & Dinkin, P.A., et al., is available here.

In pursuing their client’s judgment, an attorney and law firm obtained a garnishment against Nedzad Miljkovic. Miljkovic filed a claim for exemption in response, which the creditor, through its attorneys, disputed in a sworn reply. However, the writ was eventually dissolved on the creditor’s attorney’s motion after Miljkovic provided discovery showing that his wages were exempt from garnishment under section 222.11(2), Florida Statutes.

Miljkovic Sues Opposing Counsel

Miljkovic filed suit in federal court, alleging that the creditor’s attorney’s reply was abusive, misleading and unfair under several provision of the FDCPA. The defendant law firm moved to dismiss for failure to state a claim, arguing that the FDCPA does not apply to representations made in court filings by attorneys in the process of collecting a debt and, in addition, the reply was not an actionable communication because it was directed to the court and debtor’s counsel, not the debtor.

The district court agreed with the defendant law firm and dismissed the complaint finding that the FDCPA did not apply to the attorney’s litigation conduct at issue and, even if it did, the complaint failed to state a claim on which relief could be granted. The debtor appealed.

Miljkovic Loses On Appeal

The Eleventh Circuit ultimately rules against Miljkovic, reasoning that the creditor’s attorney’s sworn reply was not misleading or deceptive because it did not misrepresent the writ of garnishment, it correctly stated the amount of the debt, it correctly identified the holder of the debt, and it did not contain “false or deliberately ambiguous threats” of future litigation. Rather, the Eleventh Circuit noted, the court filing at issue simply contained the defendants’ legal position on the debtor’s claim of exemption to garnishment.

That’s a great outcome for the attorneys in this case, but there is some mighty damaging dicta for attorneys in the Eleventh Circuit’s decision.

Eleventh Circuit Missteps in Applying the FDCPA to All Litigation Activity

The threshold issue on appeal was whether the FDCPA applied to debt-collection litigation activities by attorneys. The court rejected the defendant law firm’s argument that the FDCPA does not apply to representations made by debt-collection lawyers in “formulaic procedural filings” that are not directed to the consumer, finding that under Supreme Court precedent of Heintz v. Jenkins and the plain language of the FDCPA, the Act “applies to lawyers and law firms who regularly engage in debt-collection activity, even when that activity involves litigation, and categorically prohibits abusive conduct in the name of debt collection, even when the audience for such conduct is someone other than the consumer.”

So far, the decision has not departed from Heintz v. Jenkins, where the Supreme Court held in 1995 that the FDCPA “applies to the litigating activities of [debt-collector] lawyers.”

But, the Eleventh Circuit went on to rule that the only exception provided under the FDCPA to litigation activity is from the making of a § 1692e(11) disclosure in formal pleadings. Here, the Eleventh Circuit has made a terrible mistake. Not only does the ruling fail to correctly interpret Heintz, it ignores the plain text of the FDCPA and its legislative history.

The Attorney Exemption Was Repealed to Protect Collection Agencies – Not Consumers

In 1986, Congress repealed the attorney exemption, but did not otherwise amend the Act. The exemption for attorneys was not made to benefit consumers, it was repealed because non-attorney collection agencies, led by their national organization, believed the attorney exemption hurt their business interests.  The sponsor of the House Bill repealing the attorney exemption described its purpose as “. . . a fairness bill. It makes certain that all debt collectors operate under the same set of rules, a set of rules which debt collectors themselves have testified are easy to follow and do not restrict the business of ethical debt.” 131 Cong. Rec. 10534 (1985).

The only other remarks made in support of eliminating the exemption noted that “[c]ertainly, a more level playing field would be accomplished for collectors with the passage of H.R. 237, because all those engaging in third-party debt collection would be playing by the same rules.” Id.

Not a single consumer group spoke in favor of repeal of the attorney exemption and the FTC, which was the sole regulator of the FDCPA at the time, opposed a blanket removal of the exemption.

When Congress repealed the FDCPA’s attorney exemption, its repeal did not intend to apply to all litigation activities, only those activities which were on the same “playing field” as non-attorneys. It meant that the FDCPA should extend to the same activities in which non-attorneys engage. Pleadings are not such activity, nor is any activity confined solely to those who are engaged in the practice of law. Heintz did not depart from this view because FDCPA liability was founded on a letter, not a pleading. The attorneys in Heintz sought an exemption for litigating attorneys, not litigation activities.

Eleventh Circuit Misreads Heintz

In reaching its mistaken conclusion that attorney litigation activity is only exempted under § 1692e(11), the Eleventh Circuit focused on Heintz’s rejection of the notion that the FDCPA contained an implied exception for all conduct in which litigating attorneys engage. But the Supreme Court in Heintz also found that the FDCPA contained an implied exception for certain litigation conduct. After all, what triggered the FDCPA in Heintz was not a pleading, but a settlement letter made by the creditor’s attorney to the debtor’s attorney.

Heintz recognized that although the FDCPA originally exempted attorneys, when it was later amended to remove the exemption Congress did not “revisit the wording of the substantive provisions [of the Act].” Because the FDCPA was enacted without consideration of attorney litigation conduct, and the 1986 repeal of the attorney exemption made no change to the Act, when applying the FDCPA to attorney conduct, “. . . some awkwardness is understandable.” This awkwardness was bound to lead to troubling results when applied to attorneys’ litigation activities.

While the Supreme Court believed the “awkwardness” did not warrant a broad exemption for all litigating attorneys, it found a way to harmonize the conduct-regulating provisions of the FDCPA with litigation activities by recognizing the FDCPA contains “implied exceptions” to certain litigation conduct. As an example, the Court considered, in dicta, § 1692c(c) which requires a debt collector to cease further debt collection communications if the debtor provides it with a written notice that he “refuses to pay” or wishes the debt collector to “cease further communication.” In the context of litigation, this could mean that a debtor who invokes § 1692c(c) could stop all further pleadings being directed at him. But the Court found it unnecessary to read § 1692c(c) in such an absurd way. Rather, it reasoned that the section can be read to imply that court related documents can be communicated to the debtor, even though the section expressly allows only a communication concerning remedies the debt collector “may invoke” or “intends to invoke.” As the Court explained:

We need not authoritatively interpret the Act’s conduct-regulating provisions now, however. Rather, we rest our conclusions upon the fact that it is easier to read § 1692c(c) as containing some such additional, implicit, exception than to believe that Congress intended, silently and implicitly, to create a far broader exception, for all litigating attorneys, from the Act itself.

Jerman Followed the Implied Exception Doctrine

Fifteen years following Heintz, the Supreme Court revisited the implied exception doctrine in Jerman v. Carlisle, McNellie, Rini, Kramer & Ulrich LPA, reiterating that the implied exceptions should be used to avoid “absurd results” when evaluating attorney litigation conduct under the FDCPA. Jerman, likeHeintz, concerned a letter (not a pleading) and a lawyer’s mistaken understanding of the content of a disclosure required to be provided to a consumer under 15 U.S.C. § 1692g(a). Although the FDCPA’s bona fide error defense was not available to the attorney in Jerman for his mistake of law, the Court recognized that the bona fide error defense was not an attorney’s “sole recourse to avoid potential liability.” It noted that Heintz found that the FDCPA’s “conduct regulating provisions” should not be applied in such a way “. . . to compel absurd results when applied to debt collecting attorneys.” Unfortunately for the law firm inJerman, the Court was not persuaded that its imposition of liability upon attorneys for their mistaken interpretation of the FDCPA in a letter produced an absurd result.

Two years following Jerman,  the Eighth Circuit Court of Appeals correctly recognized the existence of the Supreme Court’s implied exception doctrine in Hemmingsen v. Messerli & Kramer, P.A. There, Heather Hemmingsen defeated a collection action against her on the basis that the creditor did not have sufficient evidence to prove her liability for the debt.

Most would be satisfied with this result, but not Heather Hemmingsen. She sued the attorneys representing the creditor alleging they had made “false statements and misrepresentations in a memorandum filed in the state court action.” Simply stated, Hemmingsen believed she was harmed under the FDCPA because the creditor’s attorneys didn’t do a good job in pleading their client’s case against her.

Heather’s FDCPA suit might not have been such a good idea. After she filed her FDCPA complaint, the creditor found a copy of a check made by her from her checking account, payable to the creditor and referencing the account number of the debt she alleged earlier she did not owe. “Ms. Hemmingsen did not recall but acknowledged the check in a subsequent deposition.”

For attorneys who practice in debt collection litigation, this happens every day. Fortunately, the Eighth Circuit Court of Appeals made a careful read of the FDCPA, its legislative history, as well as Heintz  and Jerman. In recognizing that the FDCPA claim was targeting litigation activity, as opposed to activities in which non-attorneys could also engage, it invoked the implied exception doctrine and held:

[T]he diverse situations in which potential FDCPA claims may arise during the course of litigation, and the Supreme Court’s caution in Heintz that careful crafting may be required in applying the statute’s prohibitions to attorneys engaged in litigation, counsel against anything other than a case-by-case approach.

The Eleventh Circuit’s Skewed Reading of the FDCPA’s Legislative History

In concluding that attorneys engaged in litigation activity are only excused from compliance with § 1692e(11) in formal pleadings, the court not only ignored the plain text of the FDCPA, but horribly misconstrued its legislative history.

It is certain, as the court said, that formal pleadings are exempt from the § 1692e(11) disclosure. But this pronouncement is patently incorrect:

After Congress’s amendment, debt-collector attorneys who file a complaint or respond to a complaint need not state that such pleadings are filed by a debt collector. See § 1692e(11). Congress did not otherwise constrain the Act’s general applicability to lawyers using litigation to collect debts.

First, though it is true that Congress amended § 1692e(11) in 1996 to exclude “formal pleading[s]” from the disclosure requirement, the court never mentions that Congress also exempted “legal pleadings” from the requirements of § 1692g by adding § 1692g(d) in 2006. The court’s conclusion that aside from the § 1692e(11) amendment “Congress did not otherwise constrain the Act’s general applicability to lawyers using litigation to collect debts,” is an obvious misread of the Act. Congress has already made two attempts to clean up the mess it made by removing the exemption.

Second, Jerman was decided after both amendments were made and yet the Supreme Court in 2010 still observed the “awkwardness” in the Act’s application to lawyers by referring to the Implied Exceptions Doctrine. So, not only are formal pleadings exempt under § 1692e(11), they are also exempt from § 1692g(a) as “initial communications” and litigation conduct can be exempt when it would “compel absurd results when applied to debt collecting attorneys.”

Stated simply, attorneys are subject to the FDCPA only to the extent non-attorneys are subject. If a collection agency cannot file a pleading, then the pleading is not subject to the FDCPA.

It is Going to Get Very Busy in the Eleventh Circuit

Now that the Eleventh Circuit has ruled that only  § 1692e(11) communications are exempt from the FDCPA, I expect judges there will be dealing with a flood of FDCPA complaints originating from collection litigation. We’ll be seeing claims for failing to provide a  § 1692g(a) notice in a complaint despite the fact that such notices are already exempted. We’ll be re-litigating small claims cases in federal court over whether the proofs submitted to the trial court were “misleading.”

Sure, plenty of decisions now subject attorneys to FDCPA liability for statements made in their pleadings. That doesn’t mean the decisions are correct. These same decisions are often based on the mistaken belief that the FDCPA’s original attorney exemption was repealed to protect consumers, even though the record shows the only reason for the repeal was to protect collection agencies from what they believed was a competitive disadvantage. Unfortunately, this history has been blurred by 30 years of hyperbole and is unlikely to be corrected soon.

If the attorney exemption repeal was made to subject attorneys and collection agencies to the same rules, when the Eleventh Circuit revisits the issue it should make a ruling consistent with the plain language of the statute, the intent of Congress behind the attorney exemption repeal and the Supreme Court’s Implied Exception Doctrine. The conduct subject to FDCPA regulation should be the same as that in which a “non-attorney” can engage to satisfy the “level playing filed” standard behind Congress’ 1986 repeal of the attorney exemption. Pleadings can never be part of that equation.

Eleventh Circuit’s Mistaken Interpretation Likely to Expose Attorneys to Increased FDCPA Liability
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insideCompliance: The TCPA Going Forward


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David Kaminski of Carlson & Messer, industry-recognized expert in all things TCPA-related, joined insideARM.com for a breaking webinar on what effects the FCC’s new TCPA ruling will have on the collection industry.

Our follow-up webinar is scheduled for 29 July 2015. Register here: https://attendee.gotowebinar.com/register/7325444910874739970

insideCompliance: The TCPA Going Forward
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Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection


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DialConnection, a leading provider of contact center software solutions and services for the collections industry presents this webinar replay focusing specifically on mobile strategies in the ever-changing, ever-shifting age of compliance.

Featured in this presentation is Hogan Lovells attorney Mark W. Brennan, on hand specifically for TCPA-related insights and answers; and Peter Ghiselli of TransUnion, who discusses mobile contact strategies based on recent rulings and existing laws — specifically: what can agencies start doing now to be compliant and protect their collectors.

Mobile Strategies in the Ever-Changing Age of Compliance, Presented by DialConnection
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