ARM-U Sneak Peek: Building the Best CMS

“A compliance management system (CMS) isn’t a product; it’s a process.”

REGISTER NOW FOR ARM-U, IN D.C. OCTOBER 14-15, 2014!

At this year’s ARM-U education and compliance seminar, in Washington, D.C., our expert panel walks compliance and operations professionals through what is necessary for a fully compliant Compliance Management System.

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Historically, collection agencies have viewed compliance as a reactionary, standalone department. Now, there’s an active shift to view compliance as a proactive process that requires full participation and collaboration across all agency departments. While the compliance department should still exist and is a factor within a compliance management system, it no longer stands on its own.

The ARM-U Panel:

Rozanne Andersen, J.D., who serves as Ontario Systems’ Vice President and Chief Compliance Officer. She is responsible for leading Ontario Systems’ corporate efforts and response to the CFPB’s launch of compliance examinations in the ARM industry. Rozanne is a recognized thought leader in the area of compliance. Her advocacy work on behalf of the credit and collection industry has resulted in landmark legislation and regulation at both the state level and at the federal level with regard to the FDCPA, FCRA and HIPAA.

Lacey Jensen, the Senior Compliance Sales Executive at Columbia Ultimate, provider of all-inclusive solutions to the ARM industry. Jensen has over six years of experience serving our industry and currently works with collection agencies in implementing an effective compliance management system. She has worked with hundreds of agencies in support of their efforts in obtaining or maintaining regulatory compliance.

Todd Langusch, the President & Chief Executive Officer of TECH LOCK, Inc. Todd has more than 25 years of privacy, data security, and information technology experience and has held over 26 different information technology certifications. Currently, Langusch works with organizations of all sizes within the ARM Industry with their regulatory compliance programs and information technology innovation. He specializes in Collection Systems Technology, business processes, and holistic information security; mapping requirements for multiple regulatory and industry standards in a single project. Langusch has a strong background within the Collection and Debt Purchasing Industry holding top IT leadership positions at several large debt buyers and has performed over 700 security assessments in the asset receivables industry. Most recently, he served as Chief Information Officer for Asset Acceptance Capital Corp. While at AACC, Langusch restructured the IT department and created a highly capable World Class IT Organization which delivered the lowest IT costs and highest productivity to date in the company’s history. He led the IT department and company to the highest revenue in the company’s history for a quarter (Q1 2013) in 50 years.

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