Archives for June 2014

ACA International Attends Republican Attorneys General Summer Meeting

ACA International Attends Republican Attorneys General Summer Meeting
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Accounts Receivable Management

Middle District of Florida Clarifies Application of FDCPA and FCCPA Statutes of Limitation


Burr & Forman Associate Matthew Devine, of the firm’s Financial Services Litigation Practice Group, also contributed to this post.

Frank Springfield

Frank Springfield

Burr & Forman LLP recently secured an important holding on an issue of first impression regarding the running of the statute of limitations in the FDCPA and FCCPA context. More specifically, in Gregory Crossman v. Asset Acceptance, LLC, (5:14-cv-00115-WTH-PRL), Judge William Terrell Hodges, sitting in a Middle District of Florida trial court, held that inaction cannot form the basis of a continuing violations theory under the FDCPA or Florida Consumer Collection Practices Act, the delayed discovery doctrine does not apply to same, and the recording of a satisfaction of judgment, albeit untimely, renders a § 701.04, Florida Statutes claim moot.

Plaintiff Gregory Crossman filed a two-count Complaint against Defendant Asset Acceptance, LLC alleging violations of the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq (FDCPA) and the Florida Consumer Collection Practices Act, §§ 559.55 – 559.785, Fla. Stat. (FCCPA) based on Asset Acceptance’s alleged failure to record a satisfaction of a state court judgment entered in February 2007 after Crossman claimed that he paid the judgment in full in March 2007. Aside from Asset’s alleged failure to timely file a satisfaction of judgment, the plaintiff did not allege any other affirmative acts, or failures to act, that would run afoul of the FCCPA and FDCPA. Crossman claimed that he had not discovered that the judgment had not been satisfied until August 2013, but that he had been denied credit for various loans in the interim. After bringing this to Asset Acceptance’s attention in October 2013, the company promptly recorded a satisfaction of the judgment.

After defendant moved to dismiss plaintiff’s complaint on statute of limitations grounds, Crossman filed an Amended Complaint adding a third count for violation of § 701.04, Fla. Stat., which requires a judgment creditor to record a satisfaction within sixty days of receipt of payment in full of same. Asset Acceptance thereafter moved to dismiss the Amended Complaint arguing that all counts were barred by the statute of limitations, and that the 701.04 claim was moot as the company had satisfied the judgment.

Asset Accetance argued that any alleged violation of the FDCPA or FDCPA occurred in May 2007, the day after the sixty-day period under § 701.04 expired, and constituted the relevant starting point for the limitations period. In response, the plaintiff contended that the Court should apply a continuing violations theory to its claims and hold that each day that the defendant failed to file a satisfaction of judgment damaged Crossman and constituted a new violation of the FDCPA and FCCPA. Alternatively, Crossmanr argued that the delayed discovery rule should apply to resuscitate his claims, or that the Court should hold that Asset Acceptance’s recording of the satisfaction in 2013 operated to reset the statute of limitations periods.

Recognizing that the question of when a statute of limitations begins to run under the FDCPA and FCCPA when a debt collector fails to file a satisfaction of judgment is an issue of first impression in the entire federal court system, Judge Hodges relied upon analogous decisions that held that the failure to act, i.e. inaction or an omission, cannot constitute the basis of a continuing violations theory.

Judge Hodges further noted that applying a continuing violations theory based solely on a failure to act would render the FDCPA and FCCPA’s statutes of limitations null as the limitations period could stretch on indefinitely. Here, because Crossman alleged no affirmative acts by Asset Acceptance to collect on the judgment, the statute of limitations period began to ran on the first day following the sixty day period to satisfy the judgment under §701.04, and therefore expired prior to plaintiff’s suit in late 2013.

Next, Judge Hodges pointed out that the delayed discovery rule does not apply to the FDCPA or FCCPA context, and the limitations period begins to run on the date of the alleged violation, not on the date when it was discovered.

Finally, Judge Hodges held that the recording of the satisfaction did not reset the limitations period because it was part of the 2005 litigation and was not a separate attempt to collect a debt. As for Crossman’s § 701.04 claim, the Court agreed with Asset Acceptance that it had been rendered moot by the filing of the satisfaction and, nonetheless, was similarly subject to a statute of limitations period that had already expired.

Ultimately, Judge Hodges held that the plaintiff’s claims as pleaded were all barred by the statute of limitations and were, therefore, subject to dismissal. Because amendments would be futile with respect to the FCCPA and § 701.04 claims, Judge Hodges dismissed them with prejudice. With respect to the FDCPA claim, because Crossman had alleged that Asset Acceptance had “continu[ed] to dun him,” in the Amended Complaint, Judge Hodges granted CRossman leave to further amend his complaint to allege any such conduct. Nonetheless, Judge Hodges cautioned him to be wary of Fed. R. Civ. P. 11 in doing so.

This holding constitutes an important development in the debt collection realm and sets a good precedent for analysis of the application of statutes of limitations to inaction or omissions on the part of debt collectors.

Frank Springfield is a partner in Burr & Forman’s Financial Services section, where his practice concentrates on consumer financial services litigation. Frank’s representation of clients in the financial services industry includes the defense of both individual and class/mass actions, ranging from state common law and statutory claims, including claims for fraud and identity theft, to claims for alleged violations of federal statutes, including the Fair Credit Reporting Act, the Fair and Accurate Credit Transactions Act, the Fair Debt Collection Practices Act, the Real Estate Settlement Procedures Act, the Telephone Consumer Protection Act, and the Truth In Lending Act.

Middle District of Florida Clarifies Application of FDCPA and FCCPA Statutes of Limitation
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Accounts Receivable Management

Collection Settlements Are Dead: The Sequel


Just in time for the summer movie season, one court has given debt collection litigation lawyers yet another reason to disconnect the telephone and computer. Now identifying yourself as a lawyer or a law firm on a voice mail or telephone message is sufficient facts to state a claim for a Fair Debt Collection Practices Act (FDCPA) violation.

This summer sequel is delivered in the recent decision Bard v. The Law Offices of Howard E. Scherr, P.C. Case No. 13-cv-1411 (E.D. N.Y.).  Here the law firm left a voice mail message identifying who they were, advising that their firm engages in debt collection and requesting a call back.  Plaintiff asserted that such a message falsely represented the fact that it was from an attorney and thus violated §§ 1692e(3) and §1692e(10) of the FDCPA. The district court agreed that sufficient facts were pled to state a claim for a class action complaint.

I don’t have to be reminded that our sequel takes place in the land of Grecco v. Trauner, where the Second Circuit held that attorneys could otherwise disclaim their status as attorneys when sending a collection letter, and that making such a disclaimer would not confuse the otherwise “least sophisticated consumer.” Despite the Second Circuit’s desire to make a happy ending from a weak screenplay, meaningful involvement is simply bad jurisprudence.

For one, nowhere does the FDCPA even speak of the term meaningful involvement. One state ethics board took great exception with such a disclaimer, because of course, you are certainly practicing law when you are communicating on your firm’s letterhead. Nonetheless, some federal courts continue to impose “meaningful involvement” upon debt collection attorneys; passing judgment for their conduct just because of their chosen practice area.

Even Judge Sotomayor warned against this kind of interpretation of the FDCPA in Jerman v. Carlisle, McNellie, Rini, Kramer & Ulrich LPA, stating that certain “provisions should not be assumed to compel absurd results when applied to debt collection attorneys.”  Yet this is exactly what the district court did here.

In McMahon v. LVNV Funding et al, the 7th Circuit concluded that uttering the dirty word “settlement” in a letter was an implied threat of litigation. Here, leaving a polite voice mail message and a truthful identification that you are a law firm results in the same implied threat.

So just like the original, the moral of our sequel is simply… do not communicate at all, especially if you are an attorney. The credits are now rolling. The villainous attorney has been stabbed in the heart and lies bleeding in the field, never to call and leave a message for a consumer again. Sorry Dorothy we are not in Kansas anymore.

This post originally appeared on the Consumer Financial Services Blog, run by ARM defense firm Maurice & Needleman.

Joann Needleman is Vice President of Maurice & Needleman, P.C., where she is the Managing Attorney of the firm’s Pennsylvania office. Joann has extensive litigation experience in state and federal courts, successfully defending creditors against claims brought under the Fair Debt Collection Practices Act, Fair Credit Reporting Act and, in Pennsylvania, under the Fair Credit Extension Uniformity Act. She provides counsel, consultation and litigation services to financial institutions, law firms and debt buyers throughout the country. Needleman also currently serves as the elected President of the National Association of Retail Collection Attorneys (NARCA).

Collection Settlements Are Dead: The Sequel
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Accounts Receivable Management

Supreme Court Rules Against President Obama’s Recess Appointments


In a unanimous decision Thursday, the U.S. Supreme Court ruled that President Obama’s recess appointments of three members of the National Labor Relations Board (NLRB) were unconstitutional and that the Congress needed to be on a break of at least 10 days before the President’s recess appointment authority kicks in.

Although the case is seen as a major victory for those opposed to the appointments, it will not impact any current appointees, including CFPB Director Richard Cordray who was appointed at the same time as the NRLB members.

The Supreme Court’s decision also stopped short of what many activists had hoped: limiting the power of any president to make recess appointments. In a dissent written by Justice Antonin Scalia, and joined by the three other conservative justices, it was argued that the majority’s decision in the NRLB case, while correct, did not go far enough in limiting recess appointment power.

But none of the appointees in question are in danger of losing their spots. Two were later confirmed, along with Richard Cordray, in full votes in the Senate. A third was removed from consideration. Furthermore, President Obama has not exercised his recess appointment authority since the actions in question.

Still, the decision could fuel challenges to any actions the CFPB took between January 2012 and Cordray’s confirmation in the Senate in July 2013. The Bureau filed only two contested civil enforcement actions in that period.  All of the other 17 enforcement actions brought by the agency, including eight civil actions filed in federal court and nine administrative actions within the CFPB, consisted of stipulated resolutions where the parties agreed in advance to the financial and other terms of the settlements.

The Bureau filed the first of the two disputed actions, which also happened to be the first civil enforcement action brought by the CFPB against any defendant, in July 2012 against a Southern California attorney, his law firm and other defendants that offered loan modification services to consumers.  Although the defendants challenged the CFPB’s authority to bring enforcement actions, including questioning the validity of Director Cordray’s recess appointment, the court denied their motion without reaching the merits, holding that the defendants’ argument was inadequately articulated and waived as a result.

Supreme Court Rules Against President Obama’s Recess Appointments
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Accounts Receivable Management

Account Control Technology Foundation Announces Winners of $50,000 in College Scholarships


The Account Control Technology Foundation (herein ACT Foundation), a non-profit, charitable foundation established by the founders of Account Control Technology, Inc. (ACT), is pleased to announce the 50 winners of its $1,000 college scholarships for 2014. Winners were selected from a total of 488 applications for the Foundation’s two programs.

“The pool of applicants for the Foundation programs was very strong this year, and several winners were high school valedictorians,” said Dale Van Dellen, Chairman of ACT and the ACT Foundation. “I am pleased the Foundation is able to help these future leaders further their educations, which will be so important for their ongoing success.”

The list of 25 winners for the ACT Foundation Second-Year Scholarship Program for college first-year students nationwide who will enroll as sophomores in the Fall can be viewed at: http://accountcontrolfoundation.org/images/2014_2ndYearScholarshipWinners.pdf

The ACT Cares Community Scholarship Program is for graduating high school seniors from the communities surrounding ACT’s offices, including Kern and Los Angeles counties in California; Hamilton and Warren counties in Ohio; and Dallas, Denton, Collin, and Tom Green counties in Texas. The list of 25 winners can be viewed at: http://accountcontrolfoundation.org/images/2014_ACT_Cares_Scholarship_Winners.pdf

Scholarship recipients were selected based on an evaluation of academic records, demonstrated leadership, participation in school and community activities, honors, work experience, statement of goals and aspirations, unusual circumstances, an outside appraisal and financial need. The scholarship selection process was administered independently by Scholarship Management Services®, the nation’s largest manager of scholarship and tuition reimbursement programs.

The Account Control Technology Foundation is a charitable organization established by Dale and Debbie Van Dellen with a stated mission “to improve the future of students and the greater community by offering financial literacy and debt management education, mentorship and support to those in need.” For more information, email foundation@accountcontrol.com or visit www.accountcontrolfoundation.org

Account Control Technology, Inc. is a leader in providing consultative debt management, collection, call center and business office solutions for education, government, commercial and consumer entities. Established in 1990, ACT has been recognized as an Inc. 5000 fastest-growing private company for the past seven years running. The company serves clients nationwide from five office locations: Bakersfield, California; Woodland Hills, California; Mason, Ohio; Dallas, Texas; and San Angelo, Texas. For more information, call 800-394-4228, email info@accountcontrol.com or visit www.accountcontrol.com.

Account Control Technology Foundation Announces Winners of $50,000 in College Scholarships
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Accounts Receivable Management

Columbia Ultimate Partners With TLC Experts to Strengthen Compliance Capability


Columbia Ultimate, industry leaders in providing clients with revenue maximization solutions for more than 35 years, is partnering with TLC Experts, LLC to enhance compliance service and support in conjunction with the recently announced Compliance Management System, UltimateCompliance, for the accounts receivable management (ARM) industry.

The partnership services are delivered through The Intelitech Group™, a business consulting practice and technology solutions provider within the Columbia Ultimate family of companies. TLC Experts will assist companies to establish a fully integrated compliance management system through their Comply-Sense® program, which offers a range of customizable services covering the entire compliance management system life-cycle.

“Compliance can make or break an agency, which is why we are excited to partner with TLC Experts and provide our current and potential customers with the best support possible,” said Fred Houston, president and CEO of Columbia Ultimate.

Led by Karolyn Rubin, TLC Experts brings in-depth industry knowledge, a high level of technical expertise, and key skills drawn from over 100 years of combined experience. By partnering with TLC Experts, Intelitech will further compliance and performance capability to enhance its robust service to customers and the industry at large.

“Both our companies operate within the same collections circles and offer complementary solutions. This partnership will enable us to collaborate effectively to serve our customers better,” said Karolyn Rubin, president of TLC Experts.

The Intelitech Group provides consulting and technology solutions to help agencies achieve optimal results.  Leveraging industry expertise and market intelligence with latest technology innovations, The Intelitech Group brings extensive knowledge, insights and practical tools to help agencies delve deep into all facets of the organization to measure, analyze and implement results-oriented solutions. For more information, visit www.intelitechgroup.com.

TLC Experts is a performance-oriented compliance, training, and consulting company providing solutions tailored to meet the needs of each client. TLC Experts’ in-depth industry knowledge and expertise helps clients identify the best opportunities for improvement and develop effective strategies to achieve their business goals. For more information, visit www.tlcexpertsllc.com.

Established in 1979 and headquartered in Vancouver, Wash., Columbia Ultimate is a privately held corporation servicing healthcare, collections agencies, debt buyers, banking and finance, retail and government sectors.

Columbia Ultimate’s family of companies includes Columbia Ultimate, RevQ, HealthWare and The Intelitech Group. RevQ provides industry leading software solutions and consulting services to improve collections in the government sector. The Intelitech Group is a business management and debt recovery consulting company that provides technology solutions designed to enhance profitability. HealthWare provides revenue cycle management solutions to the healthcare industry. For more information, visit www.columbiaultimate.com

Columbia Ultimate Partners With TLC Experts to Strengthen Compliance Capability
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Accounts Receivable Management

No Complaints from Many Collection Agencies About CFPB Complaint Count


Since the Consumer Financial Protection Bureau launched its consumer complaint database, a lot of ink has been spilled (Can you spill ink on the internet?) about the rate at which consumers are hurling complaints at debt collectors. Yes – it’s fair to say that the CFPB will use this new data to decide when and how to investigate the industry, and who its targets will be. But it’s not all doom and gloom; the picture on the ground is a lot more positive.

According to a  recent insideARM.com poll, 69 percent of you said that your agency had received less than 10 consumer complaints via the CFPB complaint portal this year. Two readers even chimed in anonymously to humblebrag about the fact that they had received zero complaints in 2014. (To those two anonymous readers: email me! I’d love to learn more about your company.) Only eight percent of readers said their company had received 50 or more consumer complaints.

However, hundreds of consumer complaints about debt collectors continue to reach the CFPB on a daily basis. In April 2014, there were 3582 complaints filed against debt collectors. That total is down one percent compared to March 2014, but this data doesn’t necessarily represent a turning tide in the collection industry.

Signing up for the CFPB portal is the only way a collection agency can see and respond to the complaints filed against it. Once your company does that, you must make sure you’re appropriately responding to consumer complaints, while taking steps to reduce them. To the Point: CFPB Collection Complaints shows you the top four things your company can do right now to perfect its complaints management system.

Want the latest up-to-date data about complaint and litigation trends in the collection industry? Registration is now open for  insideCompliance: Decoding Litigation Data in 2014. WebRecon founder Jack Gordon is an industry leader in tracking and analyzing debt collection lawsuits and complaints on a yearly – and monthly – basis. John Bedard of Bedard Law Group will explain how the data impacts your compliance obligations. Learn how to use data to fill any compliance gaps and protect your agency from potential lawsuits. Jack Gordon of WebRecon will provide in-depth data analysis and forecasts. You’ll have the chance to ask Mr. Gordon and Mr. Bedard questions during the live Q&A portion of the webinar.

 

No Complaints from Many Collection Agencies About CFPB Complaint Count
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Accounts Receivable Management

Big Wall Street Investors Looking at Student Loan Collectors: Report


Massive private equity firms are exploring investing in or outright acquiring student loan collection agencies as the market for student loans grows at a silly rate, according to FOX Business.

The report specifically cited the Carlyle Group as a potential suitor for one of the 23 collection agencies currently working on the Department of Education’s (ED) student loan debt collection contract. But a spokesman for Carlyle declined to comment on the story.

The most recent figure from the Federal Reserve puts total outstanding student loan debt at $1.11 trillion at the end of the first quarter of 2014. That same figure stood at about $250 billion only 10 years ago.

Because ED’s contract is available to a limited number of private collectors – currently 23 – those companies make particularly attractive takeover targets, according to the piece. Three are already owned by larger financial institutions and one, Performant Financial, is publicly traded.

President Obama recently announced a plan to cap student loan borrowers monthly payments at 10 percent of income, and potentially forgive remaining balances if certain criteria are met. Senate Democrats are also exploring ways to ease the burden on recent grads.

The FOX Business story notes that some industry analysts see this as a potential issue for investors.

“There is a strong push by the administration and both sides of congress to lower the number of loans that enter default (meaning fewer loans will be sent to the collection agencies),” one Wall Street executive told the cable channel. “This could slow the growth in defaults and cause investors to determine these firms are no longer a good investment.”

But others think it won’t make much difference, as the rapid ascent in the total amount of loans outstanding trumps any efforts by government officials.

“I don’t think there will be much of an impact on the market since they have already passed legislation like this before” and it hasn’t stopped student debt or default rates from increasing, said Tom Crosson, director of media relations and communications at the Consumer Bankers Association.

 

Big Wall Street Investors Looking at Student Loan Collectors: Report
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Accounts Receivable Management

Creditors and Collectors Should be Talking Now, Before the CFPB Starts to Dictate the Conversation


Stephanie Eidelman

Stephanie Eidelman

As we all are aware, the CFPB is in the process of considering establishing new rules that will govern debt collectors. The Bureau has signaled that its intention is to hold both first- and third-parties accountable for processes such as the transfer of account data, dispute handling, and vendor oversight.

Based on what I hear, proposed new rules are expected in the coming 5-12 months. Wouldn’t it make sense for the groups to be talking to each other to better understand the challenges each group faces, and to begin figuring out – together — how to improve the process for everyone, including the consumer?

I have heard of several instances where creditors take the position that they’re the ones in the driver’s seat when it comes to their services providers. There is no need to talk. The vendors will simply have to follow the rules they set. Respond to the audit questionnaires they develop. Figure it out. “I don’t care that you have other clients, who are all requesting the same… but different… things. Oh, and about those fees, they need to be lower. Times are tough.”

I have heard collectors say they simply can’t come up for air. Also, why would I get together in a room with my competitors and my clients, or their clients? That may leave me vulnerable.

I am seeing an unprecedented focus on compliance by many, which is great news; however I am also seeing the wheel being reinvented time and again.

Collections is an intensely private industry, with cards held close to the vest. I get it. Competition is fierce. But this fragmentation also leads to lost opportunity for efficiency and baseline standards. And creditors should be just as interested in this as collectors.

Some creditors say there is no reason to talk until the CFPB comes out with a Notice of Proposed Rulemaking… or even the final rules themselves. I think that’s a mistake. It takes time to develop practices. It takes time to implement new processes. It takes time to build trust, and that’s what’s needed for all parties to truly benefit from conversation and shared standards. Wouldn’t it serve everyone’s interests to already be at the table and talking so that both groups are prepared to respond efficiently and effectively as the process unfolds?

If this idea resonates with you, you may want to join a June 25th webinar (free) on this topic, hosted by insideARM.com and Interactive Intelligence. It’s called “Hitting the Crossroads: How Creditors and Agencies Will Never Be the Same.”

Also, in November, the iA Institute, parent of insideARM.com, is hosting a Summit to bring a select group of creditors and collectors to the table. This is a 1:1 event (ratio of one creditor to one collector) and is focused on discussion; not speeches, and not sales. This Summit will be the beginning of an ongoing dialogue between a group of forward-thinking creditors and collectors in a forum that facilitates action, as well as information. Click here to learn more about this event.

Creditors and Collectors Should be Talking Now, Before the CFPB Starts to Dictate the Conversation
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Accounts Receivable Management

Hubbard Systems Updates its Legal Collections Software with Collection Partner Version 8.1


Hubbard Systems, Inc. announces the new release of Collection Partner® Version 8.1. This latest software upgrade includes more than 400 enhancements and new features over previous editions.

Collection Partner® Version 8.1 is the most comprehensive, feature-rich release to date.  For more information, see the release notes by logging into the Client Resources section of the new website.

At the same time, we are excited about the launch of our new website!  Our all-new site includes a newly designed client services portal with a comprehensive indexed outline of how-to instructions and all the latest Release Notes for Versions 8.0 and 8.1.  Users are invited to visit the new FORUMS now included in the Client Services section. These forums will provide a place for users to exchange information, to ask questions, and to answer questions.  The information in the forums is completely searchable as well.

Since 1985, Hubbard Systems has been a leading provider of legal debt collections software.  HSI’s software solutions are maintained in hundreds of law firms, collection agencies, and in-house corporate collection departments.  The range of functionality of Collection Partner is without rival in the industry, and with accounting programs designed by a CPA, client demands are met immediately and with the highest measure of accuracy and detail.  Interfaces to National Networks and Recovery Systems allow collections and communications with forwarders faster and more accurately with electronic data exchange.  Imports and exports are readily customized or provided through our extensive library of exchange formats.   Web-based reporting from a SQL data base provides the instantaneous data compilations required in today’s marketplace.

Hubbard Systems’ Partner-to-Partner network provides a fast, reliable, 24/7, and low-cost method of sending and receiving claims.  All reporting capabilities are provided, with the transfer and tracking of all accounting transactions.  The Web Attorney Network provides a one-stop website for clients to view collection progress, with data stored in our secure, central data warehouse.   The recently introduced Collection Partner Quick Query is included within Hubbard’s new Business Intelligence suite, allowing real-time data creation of rich graphical reports and custom dashboards using Crystal Reports, Excel/PowerPivot and SQL Server Reporting Services.  For more information, please call at 800-933-4822.  www.hubbardsystems.com.

Hubbard Systems Updates its Legal Collections Software with Collection Partner Version 8.1
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Accounts Receivable Management