Archives for September 2013

BBB Warning Businesses About Specific Collection Agency


The Better Business Bureau (BBB) today issued an alert for small business owners to beware a debt collection agency operating out of California that makes a ton of promises and requires upfront payment, but doesn’t provide any services.

Issued by the BBB’s St. Louis office, the warning is for companies all over the U.S. The alert was triggered by a high volume of complaints from small businesses about the same collection agency, Financial Adjustment Solutions of Woodland Hills, Calif.

Michelle Corey, St. Louis BBB president and CEO, said the case is unusual in that the complaints are coming from small businesses who hired the debt collector. Typically, the BBB receives complaints from consumers claiming they were harassed by collectors.

“This company is taking money saying they will collect on bills, but then offering no evidence that they are doing anything,” she said. “No business can afford to pay for empty promises.”

An example the group gave was the experience of a funeral home owner in Southern Illinois. He agreed to allow Financial Adjustment Solutions to collect customer debt after several unsolicited and high-pressure phone calls.  Representatives of the collection agency assured him that they had found bank assets and life insurance proceeds that they could freeze in order to collect the debt. However, they demanded that the funeral home to pay upfront for legal fees.

Since the payments were made in February, the company has provided no evidence that they have made any effort to collect the debt, the funeral home owner said.

The BBB gave several other examples of companies with shared experiences, with the would-be clients noting that the matter has left them “sick to their stomach” and feeling “suckered.”

The group noted that the allegations are similar to those lodged against Rumson, Bolling & Associates and its executive team. The FTC got involved in that case and earlier this year reached the last in a series of settlements with the firm and its principals.

 

BBB Warning Businesses About Specific Collection Agency
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Accounts Receivable Management

FTC Gets Court to Halt Phony Payday Loan Broker


At the request of the Federal Trade Commission, a U.S. district court has halted a Tampa, Florida-based operation that promised to help consumers get payday loans.  Instead of loans, the defendants used consumers’ personal financial information to debit their bank accounts in increments of $30 without their authorization, the FTC alleged.

Claiming to be affiliated with a network of 120 potential payday lenders, the defendants misrepresented that 80 percent of applicants got loans in as soon as one hour, according to the FTC.  The court order freezes the defendants’ assets to preserve the possibility of providing redress to consumers.

“Repeatedly, we’ve seen situations where consumers provide sensitive financial information when inquiring about a payday loan online, and that information falls into the wrong hands,” said Jessica Rich, Director of the FTC’s Bureau of Consumer Protection.  “The FTC is committed to shutting down these fraudulent operations.”

The FTC alleged that defendants Sean C. Mulrooney and Odafe Stephen Ogaga and five companies they controlled used websites with the names Vantage Funding, Ideal Advance, Loan Assistance Company, Palm Loan Advances, Loan Tree Advances, Pacific Advances, and Your Loan Funding to collect consumers’ names, Social Security numbers, bank routing numbers, and bank account numbers, which allowed them to access consumers’ checking accounts.

The defendants obtained other consumers’ financial information by paying more than $500,000 to third parties, and debited those consumers’ accounts without authorization as well, according to documents filed with the court.  In all, the defendants victimized tens of thousands of consumers, taking more than $5 million from their bank accounts.  Many of the victims were in difficult financial straits to begin with, and as an added insult, often began receiving harassing telemarketing and debt collection calls shortly after the defendants made their unauthorized withdrawals, according to the FTC.  Consumers who complained to Defendants’ Philippines-based customer service agents were frequently offered refunds and $100 gasoline vouchers that never materialized, according to the FTC.

Mulrooney and Ogaga apparently used proceeds from their allegedly illegal scheme to finance a lavish lifestyle.  Mulrooney is the registered owner of a 2012 Maserati GranTurismo, while Ogaga owns a 2011 Rolls Royce Ghost and a 2006 Ferrari 430, according to documents filed with the court.

This is the FTC’s third recent case involving allegedly fraudulent online payday-loan-related operations, and the first one in which the defendants claimed to broker payday loans.  In two previous cases, American Credit Crunchers, LLC and Broadway Global Master Inc., the defendants allegedly attempted to collect on payday loan debts that either did not exist or weren’t owed to them.

The complaint charges the defendants with violating the Federal Trade Commission Act by using unfair billing practices, and by misrepresenting that they will help consumers find a payday loan and use their personal and financial information to get the loan.  The complaint also alleges that the defendants untruthfully claim four of five consumers who applied were approved for a payday loan.

In addition to Mulrooney and Ogaga, the Vantage Funding complaint names Caprice Marketing LLC; Nuvue Partners LLC; Capital Advance LLC; Loan Assistance Company LLC; and Ilife Funding, LLC, formerly known as Guaranteed Funding Partners LLC.

FTC Gets Court to Halt Phony Payday Loan Broker
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Accounts Receivable Management

Steven Antonakes Named Deputy Director of the CFPB


The Consumer Financial Protection Bureau (CFPB) today announced Steve Antonakes has been officially named deputy director of the agency. Antonakes had been serving as the acting deputy director of the CFPB. Antonakes will continue to maintain responsibility for his duties as the associate director for supervision, enforcement, and fair lending at the CFPB.

“I am happy to announce that Steve will be the official deputy director of the Bureau,” said CFPB Director Richard Cordray. “He has adeptly led—and will continue to lead— our supervision, enforcement, and fair lending teams. Steve’s experience, his knowledge, and his judgment are vital in helping us achieve our mission of fostering a thriving, sustainable marketplace for both consumers and responsible businesses.”

Antonakes was named acting deputy director in February following the departure of Raj Date.

Steve Antonakes’ background includes more than two decades as a financial services regulator. He first joined the CFPB in November 2010 as the assistant director for large bank supervision and was named the associate director for supervision, enforcement, and fair lending in June 2012. Antonakes began his professional career as an entry-level bank examiner with the Commonwealth of Massachusetts Division of Banks in 1990. He served in numerous managerial capacities, including serving as former Commissioner of Banks Thomas J. Curry’s deputy for nine years, before being appointed by successive governors to serve as the Commissioner of Banks from December 2003 until November 2010, becoming only the second career bank examiner to ever serve in that capacity.

In addition, he served as the first state voting member of the Federal Financial Institutions Examination Council (FFIEC), as the vice chairman of the Conference of State Bank Supervisors (CSBS), and as a founding member of the governing board of the Nationwide Mortgage Licensing System (NMLS). Antonakes also received NeighborWorks America’s Government Service Award for his work in combatting foreclosures in March 2007.

Antonakes received his B.A. from Penn State University, his M.B.A. from Salem State University, and his Ph.D. in Law and Public Policy from Northeastern University.

Steven Antonakes Named Deputy Director of the CFPB
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Accounts Receivable Management

Executive Change: Dennis Falletti Named EVP in Brown & Joseph’s Insurance Division


Brown & Joseph, Ltd., a commercial credit and collection agency, announced today that it has promoted Dennis Falletti to the Executive Vice President Business Development of the company’s Insurance Division. Mr. Falletti has worked for Brown & Joseph, Ltd. for 10 years.

Dennis Falletti’s experience spans over 30 years as a sales and marketing executive in the accounts receivable management industry. Mr. Falletti’s resume includes roles as an independent consultant and a sales and operations management professional working with companies ranging from small businesses to Fortune 500′s. He has in-depth knowledge of receivable portfolio purchasing, A/R management, software solutions, credit risk assessment, procedures, collections, and the BPO of receivables process and management.

In addition to his present duties, Mr. Falletti was elected to the Gerson Lehrman Group’s National Advisory Council’s Top 20 Advisory Group as an independent consultant and elevated to the status of Focus Subject Matter Expert at Focus.com. The Gerson Lehrman Group Council is a global network of professionals who deliver expertise and decision-making assistance to business, government and investment leaders from around the world.

Mr. Falletti was also the first ever selected A.M. Best Company’s BestConnect “Member in the Spotlight.” Brown & Joseph, Ltd. is proud to be named an “Expert Service Provider” by the A.M. Best Company for 2011 – 2013.

“It brings me great pleasure to announce the promotion of Dennis Falletti to Executive Vice President Business Development of the Insurance Division at Brown & Joseph, Ltd. Dennis has been with Brown & Joseph for 10 years and he has been a key person responsible for most of Brown & Joseph’s commercial insurance growth. Without Dennis, and his understanding of the commercial insurance world, Brown & Joseph would be just ‘another agency.’ Dennis has not only brought new clients to Brown & Joseph, he has also been instrumental in helping our company set up the internal collection processes and training as well. He truly understands that each client is more than a client, they are our business partners. Congratulations Dennis!” said Chris Cappuccilli, CEO of Brown & Joseph, Ltd.

Brown & Joseph, Ltd. is a leader in Accounts Receivable Management and has represented clients nationally and internationally since 1996. To learn more about Brown & Joseph, Ltd. and the insurance division, click here.

Executive Change: Dennis Falletti Named EVP in Brown & Joseph’s Insurance Division

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Accounts Receivable Management

Phillips & Cohen Associates Ranked Top Workplace in Delaware for the Third Year in a Row


For the third year in a row, Phillips & Cohen Associates’ employees voted their employer into the ranks of The News Journal’s Top Workplaces. Phillips & Cohen Associates, Ltd. is a multi-national specialty debt collection agency with its North American Headquarters along the riverfront in Wilmington, DE.

The News Journal is a prominent Delaware publication and their Top Workplaces results were published on August 26th as featured on http://www.topworkplaces.com/frontend.php/regional-list/list/delawareonline.

Top Workplace winners were determined based purely on survey submissions from company employees which rate areas such as company leadership, compensation and training, diversity/inclusion, career development, family-friendly flexibility, and ethics. Phillips & Cohen Associates ranked in the top five of small companies this year.

“Since our inception, we have strived to create a workplace environment where employees feel valued and are happy to come to work,” said Matthew Phillips, Co-Chairman and CEO of Phillips & Cohen Associates. “The effects of this extra focus on employee satisfaction trickles down into the interactions our employees have with our client’s customers- and in our line of business that is ever-important. This type of award means the world to us because it tells us we are getting it right.”

Sample survey questions included, “This company operates by strong values and ethics; My job makes me feel like I am part of something meaningful; and My manager helps me learn and grow.”

The News Journal featured Phillips & Cohen Associates in an online article entitled “Motivation key ingredient at Phillips & Cohen” highlighting the company’s approach to collections and employee benefits which can be found at http://www.delawareonline.com/article/20130825/BUSINESS/308180014/Motivation-key-ingredient-Phillips-Cohen.

Curtis Vincent, Vice President of Human Resources at Phillips & Cohen Associates added, “From the moment our employees enter our doors, we are committed to ensuring they have all of the tools necessary to have a successful, positive experience. From our expansive training program, to our leadership and our culture of corporate values, we take pride in creating the type of place where people can thrive. Having our employees vote us into this award for three years in a row is a testament to that commitment.”

Phillips & Cohen Associates, Ltd. pioneered the compassionate deceased care recovery market by helping companies successfully manage complex estate debt situations and resolve them in a manner that preserves the dignity of affected individuals. The company’s clients range from mid-sized firms to leading national and international creditor and banking institutions. Phillips & Cohen Associates serves the consumer credit industry, banking and loan marketplace, as well as specialized industries including healthcare, utility, education and telecom. The company has four regional offices in the United States and three international offices in the United Kingdom, Canada and Australia.

Phillips & Cohen Associates Ranked Top Workplace in Delaware for the Third Year in a Row

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Accounts Receivable Management

Hang-ups and Charge-offs: Experts Explain Debt Collection Compliance


Consumer protection attorneys are testing the argument that debt buyers who acquire charged-off consumer debt, and then “retroactively” charge interest on it, are in violation of the Fair Debt Collection Practices Act. This has sparked class action lawsuits across the country, particularly in Illinois, Kentucky and Ohio.

So what should debt collectors do about this potentially scary trend? Katrina Christakis, partner at Pilgrim Christakis LLP, explained in our May Ask the Attorney webinar that there is good news: None of these class actions have gone the distance and received any kind of court ruling.

“But they survive the motion to dismiss for a couple of reasons,” Christakis said. “One is that the plaintiff has alleged at least a couple of facts; one is that the debt was reported as a certain amount and sold to the debt buyer in that amount, and that no further billing statements were sent positive charge-off that show the continuing accrual of interest on that charged-off amount.”

But if debt collectors look at the overall issue as it relates to FDCPA, there is no official regulation or court ruling that says they’re in the wrong.

You can read more about our attorneys’ answers to the industry’s most pressing compliance questions in To the Point – Collection Call Compliance. We’ve condensed the questions asked at our May Ask the Attorney Webinar into a user-friendly, four-part guide covering: dos and don’ts of collection calls, phone scrubbing, first-party collectors and the CFPB, and critical notice language.

You’ll learn:

  • What are some of the big dos and don’ts when calling debtors? What is the industry– particularly first-party collectors and lenders – doing to combat the challenges of contacting consumers on their cell phones?
  • How often should you scrub your cell phone list to ensure that the cell phone number is still registered to that consumer before auto-dialing? Can you do an effective out-of-statute scrub if a client only provides a charge-off date? And if so, what would you recommend?
  • How does the CFPB register and recognize first party collectors? Is this going to change?
  • What are some best practices and sample language for out-of-statute and bankruptcy notices?
  • …and more!

We’ve also included two appendixes with the full text of all court cases and regulations cited by our attorneys during the webinar.

Also, don’t miss the next Ask the Attorney webinar on Wednesday, October 30, 2013.

Hang-ups and Charge-offs: Experts Explain Debt Collection Compliance
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Accounts Receivable Management

Pennsylvania Introduces Bill Requiring More Debt Collector Disclosures


Pennsylvania recently became the latest state to target the information debt collection agencies provide to consumers with the introduction of House Bill 1633. Sponsored by Rep. Peter Daley, a Democrat serving southwestern Pennsylvania, the bill would require collectors to disclose the applicable statute of limitations on an account in initial communications, among other things.

The bill, under the memo heading “Protecting Consumers from Unfair Debt Collection,” is a formal amendment to the state’s Fair Credit Extension Uniformity Act of 2000. The new proposals would apply to both third party debt collectors and creditors.

Collectors would be required to conform with the verification provisions of section 1692g(a) of the FDCPA when contacting consumers in the state. But the bill also requires debt collectors to proactively disclose when the statute of limitations is up for a debt and inform consumers that  “the debt or judgment is no longer legally enforceable” afterwards.

“The laws in Pennsylvania pertaining to debt collections are, by comparison to others, very adequate. The Pennsylvania Attorney General’s office has done some amazing work in enforcing the law and prosecuting offenders,” Daley said. “This legislation seeks to add one additional requirement to the law that simply asks debt collectors and creditors to fully disclose the debt or judgment being sought against someone and provides those subjects with the knowledge that the debt or judgment can be lawfully collected at that time.”

The bill was introduced on August 23 and referred to the General Assembly’s House Committee on Consumer Affairs, of which Daley is the ranking Democrat. The measure has 15 cosponsors.

Because the bill also targets creditors, some consumer advocates expect the industry to lobby heavily against it.

Pennsylvania Introduces Bill Requiring More Debt Collector Disclosures
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Accounts Receivable Management

In Response to CFPB Demands, Webrecon Launches Vendor Monitoring Program


WebRecon LLC has announced a new service for creditors, debt buyers and collection agencies struggling to comply with CFPB requirements that they monitor the actions of their vendors.

WebRecon CEO Jack Gordon says the CFPB has created the demand for this by making it clear to creditors that they will be held accountable for the actions of their vendors.

“I have personally been contacted many times in recent months and asked by big-name creditors if we had a product for them,” said Gordon.

In response to this market demand, WebRecon is launching the Vendor Monitoring Process, which empowers companies to easily create and track CFPB complaints and lawsuits filed against a custom list of vendors.

Anytime new CFPB complaints or lawsuits are filed against any companies on the list, reports are automatically dispatched to the client. This will help creditors, debt buyers and collection agencies show the CFPB that they are actively addressing CFPB concerns.

“This is a powerful tool that will really make the monitoring component easy,” says Gordon. “If there are red flags to be found, this service will bring them front and center.”

In Response to CFPB Demands, Webrecon Launches Vendor Monitoring Program
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Accounts Receivable Management

Ask the Attorney Webinar Tackles Collection Call Controversy


Debate surrounding the type of voicemail debt collectors may leave for consumers ramped up during insideARM’s August Ask the Attorney webinar. John Rossman, shareholder and chair of the Creditors’ Remedies Practice Group at Moss & Barnett, and John Bedard, managing attorney of Bedard Law Group, got into a heated discussion about the fallout from Foti v. NCO Financial Systems, which ruled that debt collectors must give “meaningful disclosure” when leaving voicemails.

Bedard explained that debt collectors must proceed with caution when leaving voicemails for consumers, especially when the message contains the consumer’s name and the reason for the call. But then, Rossman asked the controversial question: “Could you just leave the name of the consumer, and not the mini-Miranda? Go back to a pre-Foti-type message, the type of message we all used back in the ‘90s and early 2000s?”

“My thought is, each of these steps along the way, we’ve all viewed them as being such a huge shift as collectors, and the longer we spend in this industry, we get this mindset that we have to keep doing things the same way we’re doing them,” Rossman said. “Otherwise, our liquidation rates are going to go down; otherwise, we’re not going to collect as much; otherwise, we’re not going to serve the consumers as well as we could. We’re debt collectors to serve the consumers.”

But Bedard was quick to call out the holes in Rossman’s argument. Scrapping the guidance from Foti altogether implies that certain parts of the statute are more important than others. In reality, that kind of argument won’t hold up in court. And ultimately, the best form of consumer protection that a debt collector can provide is actually following the law in its communication with consumers.

Bedard likened the challenges debt collectors face today to the challenges the automobile industry had when it was first competing with the horse and buggy.

“Just because we now have automobiles that operate much, much faster, and it’s a better way to get us all from point A to point B, it is no excuse that it is more difficult to stop the automobile, because you’ve killed ten people,” Bedard said. “The rule is the same: Don’t kill people. And if you can’t get in your car and avoid killing people, just because it’s a faster, better, cheaper way to get from point A to point B, too bad. Don’t violate the law; don’t kill people. And if you can’t control your automobile, then don’t get in it.”

Bedard argued that the evolution in compliance standards is the result of new technology that the industry hasn’t completely figured out how to handle. But that does not mean the law is inherently inconsistent.

In the end, the two attorneys were able to agree that a productive next step would be for the Consumer Financial Protection Bureau to come out with clear rules about what it wants a voice message to contain.

The audio recording and transcript from Thursday’s webinar are available for order now. You can also still take advantage of our Labor Day sale; save 15 percent on this insightful presentation, as well as everything else in the store with the code LABORDAY2013.

Ask the Attorney Webinar Tackles Collection Call Controversy
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Accounts Receivable Management

Collections and Recovery Compliance: A Call to Action


Gone are the days when the Federal Trade Commission (FTC) simply tallies consumer complaints. The CFPB accepts and resolves consumer complaints against the Accounts Receivable Management industry.

Collections Recovery CoverCompliance is just one reason more collection departments and agencies are looking to reduce operational risk. They’re applying analytics and optimization to ensure they’re making the right decisions and taking the most appropriate action for each debtor. This brief explains the expanded regulatory powers confronting the industry, and provides a “Compliance Checklist” you can use to evaluate and improve your compliance readiness.

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What’s the best way for debt collection entities to respond, before a potentially unrecognized issue blows up? This paper from FICO identifies regulatory challenges and provides a checklist to help organizations move forward with a proactive compliance plan.

Download Collections and Recovery Compliance: A Call to Action now!

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Collections and Recovery Compliance: A Call to Action
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Accounts Receivable Management