OneTouch Direct Announces 1000 Seat Expansion of Contact Center in Bogotá

Tampa, Fla. — OneTouch Direct (OTD), a leading global business process outsourcing and collections company, announced today a significant expansion of their Bogotá, Colombia contact center. This strategic initiative is designed to capitalize on client growth opportunities as part of the company’s ongoing global expansion efforts.

The expansion adds 1,000 new seats to the Bogotá facility, enabling the company to enhance its service offerings and better meet the increasing demand from financial services clients supporting e-commerce, e-retail, banking, consumer auto, captive auto, entertainment media, telecom, government, public utilities, and the healthcare industry. Our Colombian nearshore contact centers in Medellín, Barranquilla, and Bogotá provide integrated omni-channel engagement solutions, specializing in care, customer service, collections, QA AI services, customer retention, back-office support, and unique specialty program solutions. 

Additionally, our Enhanced Local Area Networks (ELANs) provide seamless offshore and nearshore connectivity by ensuring that all traffic is routed through our strategically located domestic data centers. This architecture not only enhances security and data integrity but also optimizes performance by leveraging our robust domestic infrastructure. By directing international traffic through our high-capacity, state-of-the-art facilities, we guarantee consistent and reliable service, reduced latency, and better control over data flows. This approach also simplifies compliance with local regulations and standards, providing peace of mind while delivering top-tier connectivity solutions for our global clients.

“With this expansion, we are not only increasing our capacity but also enhancing our ability to deliver tailored solutions aligned the evolving needs of our clients,” said Chris Reed, COO and co-founder of OneTouch Direct. “Colombia has become a key market for us, and we are committed to investing in local talent and technology as we continue our global growth.”

“OneTouch Direct is strategically positioning itself for future global growth,” added Yvonne Torrijos, Chief Sales Officer of OneTouch Direct. “We are excited about the opportunities this expansion creates, allowing us to better serve our clients with enhanced capabilities at our Bogotá facility.”

About OneTouch Direct

OneTouch Direct is a global business process outsourcing and collections company offering integrated omni-channel customer communications designed to drive exceptional customer interactions and enhance our clients’ brands. Rooted in our passion and deep expertise, OneTouch Direct creates unified brand experiences that break the rules and foster meaningful relationships. Our innovative services, customized solutions, real-time analytics, and management expertise serve a global customer market base spanning North America, Europe, Asia Pacific, Latin America and the Caribbean. Partnering with some of the world’s most recognizable brands, we deliver solutions designed to meet our client’s present and future challenges. For over 20 years, our people-centric, data driven outsourcing solutions power better revenues and profitability across the full customer life cycle. For more information visit https://www.onetouchdirect.com/.