NotifyNOW and E.ON Next win Technology Development Award at the British Credit Awards 2024

MANCHESTER, UK — NotifyNOW
& E.ON Next have won the Technology Development Award at the Chartered
Institute of Credit Management’s 2024 British Credit Awards.

NotifyNOW,
developed by The Estate Registry, is being delivered to UK creditors in
collaboration with Phillips & Cohen Associates, a business dedicated to the
management of deceased accounts.

NotifyNOW
has worked with E.ON Next to deliver a pioneering online platform which
supports people who have been bereaved and estate representatives.

The
digital, self-serve platform gives representatives of the deceased the option
to notify E.ON Next when a customer has passed, which they can do easily and at
a time that is convenient to them. 

Tracey
Smith, Third Party Commercial Manager at E.ON Next, said: “We have worked with
PCA for more than 15 years and they have supported us and our customers in many
ways, not least the training of our staff to better manage customers at what is an
extremely emotional and difficult time. NotifyNOW is another way in which we
are trying to help our customers by making the process of passing on essential
information to us as easy and convenient as possible.”

Nick
Cherry, Chief Operating Officer at PCA, says he is delighted to see this new
solution win another award for the impact it is having on real people: “The
intricate administrative protocols that a bereaved person must navigate
following the loss of a loved one is a burden on their emotional state and on
their time,” he explains. “While we know just how important it is for the
people whose job it is to help them to be compassionate, we also know that
technology can play a significant part in reducing this burden and reducing
some of the unwelcome stress that comes with bereavement.”

This
award follows recognition at the Credit Service Association’s Awards, where
NotifyNOW & E.ON Next won the innovation Award and the Credit Strategy’s
Vulnerability Awareness Gala where the partnership was awarded Best Use of
Technology.

NotifyNOW
and E.ON Next continue to work on the findings reported by the UK Commission on
Bereavement, which highlighted the need for better solutions to support
individuals through bereavement. Almost two out of three (61%) adult
respondents have difficulties with at least one practical or administrative
task following a death.

The awards were held at the Royal Lancaster, London on Thursday 1
February.

About Phillips & Cohen Associates,
Ltd.

Phillips & Cohen Associates, Ltd. is a specialty receivable management
company providing customized services to creditors in a variety of unique
market segments.  Phillips & Cohen Associates, Ltd is domestically
headquartered in Wilmington, DE, with additional offices in Colorado and
Florida as well as international offices in the UK, Canada, Germany, and
Australia.  For more information about Phillips & Cohen Associates
visit www.phillips-cohen.com. PCA provides Equal Employment
Opportunity for all individuals regardless of race, color, religion, gender,
age, national origin, disability, marital status, sexual orientation, veteran
status, genetic information, and any other basis protected by federal, state,
or local laws.