MCA Collection Agency Turns to Skit.ai To Automate Thousands of Collection Calls Per Day with Voice AI

NEW YORK, N.Y. — Skit.ai, the leading
provider of conversational Voice AI solutions, announced today its partnership
with MCA Collection Agency, a Missouri-based third-party collection agency
primarily focused on healthcare collections. By adopting Skit.ai’s industry-leading
solution to automate outbound collection calls, MCA plans to address staffing
shortages and maximize account penetration.

Skit.ai’s
conversational Voice AI solution enables collection agencies across the U.S. to
automate phone interactions with consumers, including right-party contact (RPC)
verification and promise-to-pay (PTP) capture. The solution is fully compliant
with federal and state regulations, enabling lenders and collection agencies to
accelerate revenue recovery and grow their operations.

MCA’s leadership
had been previously using a voicemail drop telephony solution to reach out to
consumers and remind them of due payments. The agency’s CEO discovered
Skit.ai’s technology at an industry event, during which she listened to the
voicebot in action and was impressed with the solution’s ability to handle
intelligent, two-way conversations with consumers.

“When it comes to
collections, most consumers don’t want to have to interact with another person.
We wanted to make the process easier. Skit.ai’s solution allows consumers to
choose; they can interact with the voicebot, ask to speak to one of our agents or
visit our website to make a payment,” said Julie
Repa, CEO of MCA Collection Agency.

Repa was
particularly impressed with the ease of the deployment process and
integrations. Using a flat file transfer, Skit.ai safely transferred campaign
data from the agency’s CRM system to an SFTP (Safe File Transfer Protocol)
folder to launch the campaign with the Voice AI solution. As of now, the agency
has been initiating thousands of calls per day using Skit.ai’s Voice AI
solution, handling an impressive volume of calls in a cost-effective manner.

For smaller
collection agencies, account penetration and staffing can be particularly
challenging and expensive. That is why adopting the right technology can be
pivotal for business growth.

“Skit.ai’s key role in the digital
transformation journey of MCA Collection Agency shows that any business, no
matter how small, can tap into Voice AI to automate and streamline the recovery
process,” said Sourabh Gupta, Founder
and CEO of Skit.ai. “We look forward to seeing MCA thrive thanks to our
technology.”

Mail us at info@skit.ai
to learn more about how Skit.ai can help you accelerate revenue recovery with
higher efficiency and at an infinite scale irrespective of the size of your
collection agency. 

About MCA Collection Agency:

MCA is a third-party debt collection agency
based in St. Louis, Missouri. A family-owned and run company, MCA has been in
business since 1950, maintaining an impeccable track record of service and
business ethics. MCA is a member of the American Collectors Association and the
Missouri Collectors Association, along with the Better Business Bureau, Fenton
Chamber of Commerce, and the NFIB. Visit https://mcacollectionagency.com/

About Skit.ai:

Skit.ai is the
accounts receivables industry’s leading conversational Voice AI company,
enabling collection agencies to streamline and accelerate revenue recovery.
Skit.ai’s compliant, configurable, and easy-to-deploy solution enables
enterprises to automate nearly one million weekly consumer conversations.
Skit.ai has been awarded several awards and recognitions, including Stevie Gold
Winner 2023 for Most Innovative Company by The International Business Awards,
Disruptive Technology of the Year 2022 by CCW, and Gold Globee CEO Awards 2022.
Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/