Collection Bureau of America, Ltd., Adopts Skit.ai’s Voice AI Solution to Enhance Account Penetration and Customer Experience

NEW YORK, NY — Skit.ai,
the leading provider of conversational Voice AI solutions, announced today its
partnership with Collection Bureau of America, Ltd., a California-based debt
collection agency with a 60-year history in the accounts receivable management
industry.  The deployment of Skit.ai’s
solution enables the company to boost its account penetration, improve customer
experience, and execute a scalable collection strategy.

Skit.ai’s
Augmented Voice Intelligence platform, strategically integrated to automate
collection calls, is the latest addition to the agency’s tech stack. In recent
years, Collection Bureau of America has undertaken a deliberate journey to
adopt the latest and most innovative technology to modernize and optimize its
debt recovery operations. The adoption of conversational Voice AI reflects the
company’s commitment to effectively serve its diverse clientele and accounts.

“Since
adopting Skit.ai’s solution, we’ve experienced a 27% increase in call volume.
We’ve received remarkably positive feedback from our agents, who are able to
quickly resolve the consumers’ queries thanks to the context and insights
provided by the platform; additionally, the consumers are satisfied with this
self-service, secure solution to resolve their debt,” said Shawn DeLuna, President & CEO of Collection Bureau of America.
“We’re often exploring new technological solutions to bolster our collection
strategy, and Skit.ai perfectly suits our needs, as it enables us to maximize
our account outreach and ultimately increase the scale of our business.” 

Skit.ai’s
conversational Voice AI solution initiates outbound calls to thousands of
accounts within minutes; it then verifies right-party contact, and negotiates
payments from consumers, all in compliance with the industry’s regulations. The
solution is capable of handling disputes and, when needed, transfers the calls
to one of Collection Bureau of America’s live agents, providing them with the
relevant context. The solution was easy to integrate and configure to the
company’s needs.

“Our
innovative solution has led to a remarkable upswing in call volume and enhanced
account penetration for Collection Bureau of America. In alignment with the
agency’s unwavering dedication to elevating the customer experience, we have
steadfastly delivered seamless, intelligent interactions with consumers on a
grand scale,” said Sourabh Gupta,
Founder and CEO of Skit.ai.

Schedule a meeting to learn more about how
Skit.ai can help you accelerate revenue recovery with higher efficiency and at
an infinite scale.

About Collection Bureau of
America:

Founded in 1959, Collection Bureau of America, Ltd. is a
privately-held, diverse, minority-owned, and SOC 2 Type II-certified accounts
receivable management firm specializing in collecting consumer and commercial
debts, both locally in California and nationally. Headquartered in Hayward,
California, CBA provides professional, compliant, and effective debt recovery
solutions for businesses; backed by a team of experts and advanced technology,
the company helps clients regain control of outstanding accounts while
maintaining transparent communication and exceptional customer service. CBA is
licensed to collect in all 50 states. Visit https://www.collectionbureauofamerica.com

About Skit.ai:

Skit.ai
is the accounts and receivables industry’s leading conversational Voice AI
company, enabling collection agencies to streamline and accelerate revenue
recovery. Skit.ai’s compliant, configurable, and easy-to-deploy solution
enables enterprises to automate nearly one million weekly consumer
conversations. Skit.ai has been awarded several awards and recognitions,
including Stevie Gold Winner 2023 for Most Innovative Company by The
International Business Awards, Disruptive Technology of the Year 2022 by CCW,
and Gold Globee CEO Awards 2022. Skit.ai is headquartered in New York City, NY.
Visit https://skit.ai/