Archives for July 2023

National Credit Adjusters Hosts Second Annual Volunteer Event With ICAN

CHANDLER, Ariz — National Credit Adjusters, a Kansas-based debt buyer with branches in Arizona and Jamaica, is proud to share that we held our second annual volunteer day with ICAN, a local non-profit organization that helps support low-income families with free after school and summer day-care and educational programs, on May 19th. 

The ICAN (Imagine, Connect, Achieve, and Network) and NCA teams gathered for a fun afternoon of dodgeball, arts & crafts, playing board games, and other various outdoor activities. This collaborative effort highlights NCA’s effort to both support and shed light on the significance of supporting community organizations throughout its local communities. 

“We’ve been extremely excited and proud of the last two years’ volunteer work with ICAN. The ICAN staff is shorthanded at a 40:1 staff member to child ratio and therefore in need of our continued support. The event has been so rewarding for both the NCA volunteers and ICAN that we are considering multiple events each year going forward. Spending time with underprivileged kids has given the NCA employees a stronger connection with the local community and brought us closer as a working family. We’re all looking forward to the next event!” said Karl Krum, Director of Operations at NCA

The Power of Community Organizations

Community organizations such as ICAN are lifelines for individuals and families facing economic challenges. They create safe spaces where low-income families can access critical resources, engage in educational activities, and find the support they need to thrive. By offering free after-school and summer daycare programs, ICAN helps ensure that children receive proper care and education, even in financially constrained circumstances.

Education is a powerful tool that can break the cycle of poverty. ICAN recognizes this and goes beyond daycare services by providing educational programs to children from low-income families. These programs are designed to foster academic growth, encourage creativity, and develop life skills. By supporting community organizations like ICAN, we empower children with the education and resources they need to create a brighter future for themselves.

Volunteering for a Cause

National Credit Adjusters recognizes the power of collective action and the impact it can have on the lives of those in need. By participating in the second annual volunteer day with ICAN, employees and staff aim to demonstrate the importance of lending a helping hand. Volunteering not only provides immediate assistance to community organizations but also fosters a sense of empathy, unity, and purpose among the participants.

Supporting community organizations like ICAN is of utmost importance as they serve as beacons of hope for low-income families. NCA hopes that together with ICAN, we can create lasting change and build a stronger, more inclusive society for everyone in the local community and help inspire those in the global community to come together for a nice afternoon.

NCA wants to give special recognition to the following NCA volunteers for this event: Kay Watkins, Susan Young, Diana Gonzalez, Maureen Gottshall, Margarita Almeida, Mia Hernandez, Maria Kirk, Chris Butler, Chanel Waite, Karl Krum and Michael Ohlund.

About ICAN

ICAN was founded in 1991 by a concerned citizen in Chandler, AZ. Henry Salinas was a humble man who saw gang violence taking over his neighborhood and decided to do something about it. Henry’s initial investment of time and compassion to area teens has blossomed into a full-service youth center whose programs are still free to the community that Henry held so dear, and now impacts youth, teens and their families.  ICAN’s nationally-recognized out-of-school time prevention programming teaches vulnerable youth real-life skills including goal setting, positive decision-making and how to avoid the risky behaviors that are prevalent in the community ICAN serves. ICAN is unique because our programming is offered free of charge to remove the barriers that can prevent low income families from accessing needed services.

About National Credit Adjusters, LLC

National Credit Adjusters has specialized in purchasing and servicing delinquent account receivables since 2002. Their primary area of acquisition is consumer installment and online lending. NCA stays current on industry standards through ongoing research, automation, analytics, and process evaluation. National Credit Adjusters focuses on strong performance while adhering to compliance standards through constant quality training and employee development. Whether purchasing, servicing, or selling debt, NCA conducts all business with respect and fairness. For more information, visit ncaks.com.

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CFSA says CFPB funding violates Constitution

On July 3, the Community Financial Services Association of America (CFSA) and the Consumer Service Alliance of Texas filed their brief with the U.S. Supreme Court, urging the high court that the CFPB’s independent funding structure is “unprecedented and must be stopped before it spreads without limit.”

 Respondents asked the Court to affirm the U.S. Court of Appeals for the Fifth Circuit’s decision in Community Financial Services Association of America v. Consumer Financial Protection Bureau, where the appellate court found that the Bureau’s “perpetual self-directed, double-insulated funding structure” violated the Constitution’s Appropriations Clause (covered by InfoBytes here and a firm article here). The 5th Circuit’s decision also vacated the agency’s Payday Lending Rule on the premise that it was promulgated at a time when the Bureau was receiving unconstitutional funding.

The Bureau expanded on why it believes the 5th Circuit erred in its holding in its opening brief filed with the Court in May (covered by InfoBytes here), and explained that even if there were some constitutional flaw in the statute creating the agency’s funding mechanism, the 5th Circuit should have looked for some cure to allow the remainder of the funding mechanism to stand independently instead of presuming the funding mechanism created under Section 5497(a)-(c) was entirely invalid. Vacatur of the agency’s past actions was not an appropriate remedy and is inconsistent with historical practice, the Bureau stressed.

In their brief, the respondents challenged the Bureau’s arguments, writing that the “unconstitutionality of the CFPB’s funding scheme is confirmed by both its unprecedented nature and lack of any limiting principle. Whether viewed with an eye toward the past or the future, the threat to separated powers and individual liberty is easy to see.” Disagreeing with the Bureau’s position that the Constitution gives Congress wide discretion to exempt agencies from annual appropriations and that independent funding is not uncommon for a financial regulator, the respondents stated that Congress gave up its appropriations power to the Bureau “without any temporal limit.” The respondents further took the position that the Bureau “can continue to set its own funding ‘forever’” unless both chambers agree and can persuade or override the president. Moreover, because the Federal Reserve Board is required to transfer “the amount determined by the Director to be reasonably necessary to carry out the [CFPB’s] authorities, . . . it ‘foreclose[s] the application of any meaningful judicial standard of review.’”

The respondents also argued that the Bureau’s funding structure is clearly distinguishable from other assessment-funded agencies in that these financial regulators are held to “some level of political accountability” since “they must consider the risk of losing funding if entities exit their regulatory sphere due to imprudent regulation.” Additionally, the respondents claimed that the fundamental flaws in the funding statute cannot be severed, reasoning, among other things, that courts “cannot ‘re-write Congress’s work’” and are not able to replace the Bureau’s self-funding discretion with either a specific sum or assessments from regulated parties.

With respect to the vacatur of the Payday Lending Rule and the potential for unintended consequences, the respondents urged the Court to affirm the 5th Circuit’s rejection of the rule, claiming it was unlawfully promulgated since a valid appropriation was a necessary condition to its rulemaking. “Lacking any viable legal argument, the Bureau resorts to fear-mongering about ‘significant disruption’ if all ‘the CFPB’s past actions’ are vacated,” the respondents wrote, claiming the Bureau “grossly exaggerates the effects and implications of setting aside this Rule.” 

According to the respondents, the Bureau does not claim that any harm would result from setting aside the rule, especially since no one has “reasonably relied” on the rule as it has been stayed and never went into effect. As to other rules issued by the agency, the respondents countered that Congress could “legislatively ratify” some or all of the agency’s existing rules and that only “‘timely’ claims can lead to relief” in past adjudications. Additionally, the respondents noted that many of the Bureau’s rules were issued outside the six-year limitations period prescribed in 28 U.S.C. § 2401(a). This includes a substantial portion of its rules related to mortgage-related disclosure. Even for challenges filed within the time limit, courts can apply equitable defenses such as “laches” to deny retrospective relief and prevent disruption or inequity, the respondents said.

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McGlinchey Welcomes 3 New Attorneys, Expands California Presence

IRVINE and SAN FRANCISCO, Calif., — McGlinchey Stafford is pleased to announce the addition of three litigation attorneys in California. Leslie Fales and Summer Smith join the Enterprise Litigation and Investigations practice group as Of Counsel, and Zeeshan “Zee” Iqbal has joined the Financial Services Litigation practice group as an Associate. Affiliated with McGlinchey’s Irvine office, the attorneys work from various locations in California.

“We are excited for Zee, Leslie, and Summer to add their skills to our litigation capabilities here in California,” said Brian Paino, Managing Member of the Irvine office. “All three will be invaluable assets to our firm and our clients as we continue growing in California and nationwide.”

These three litigators join Michelle McCliman and Kere Tickner, who joined McGlinchey as Members (Partners) in Irvine in early May. Summer and Leslie followed Michelle and Kere from the same previous firm. Elsewhere on the west coast in May, McGlinchey also brought on a group of three attorneys from the former Green Light Law Group based out of Seattle. McGlinchey hired 13 new attorneys firmwide in May alone.

“We are thrilled to welcome Summer and Leslie to the Enterprise Litigation and Investigations group,” said Dan Plunkett, Chair of the firm’s Enterprise Litigation and Investigations Group. “Summer and Leslie have particular experience representing clients in a variety of real estate and insurance-related matters that  will serve our nationwide clients well.”

Leslie Ann Fales will work for McGlinchey remotely in San Francisco. She has more than a decade of experience representing clients in litigation. She resolves complex, high-exposure lawsuits involving wrongful death and catastrophic injuries arising from trucking accidents, motor vehicle collisions, product defects, construction site accidents, and premises liability issues. Leslie has a particular experience defending against claims involving traumatic brain injuries (TBI). She earned her J.D. from the University of San Francisco School of Law and is admitted to practice in California.

Summer M. Smith will also work remotely for McGlinchey in San Francisco. A seasoned attorney with more than 20 years of practice, Summer helps professional and individual clients fulfill their obligations to their clients and members, with a particular focus on representing boards of directors of homeowners associations (HOAs). She also advises in breach of contract and property damage disputes, real property matters, construction defect actions, habitability claims, or common interest development cases. Summer earned her J.D. from the University of the Pacific McGeorge School of Law and is licensed to practice in California.Zee Iqbal

“We are glad to welcome Zee to our team representing financial institutions nationwide,” said Shaun Ramey, Co-Chair of the firm’s nationwide Financial Services Litigation Group. “His commitment to excellent client service will support our team in implementing strategic legal solutions on behalf of our clients.”

Zeeshan “Zee” Iqbal represents financial services companies in a variety of complex litigation matters. A dedicated litigator with experience managing all aspects of cases from inception to completion, Zee focuses his practice on mortgage lending, automobile finance, insurance defense, and creditors’ rights issues. Zee received his J.D. from Baylor Law School in 2020 and earned a bachelor’s degree in business administration from California State Polytechnic University in 2013. He is licensed to practice in California.

About McGlinchey

McGlinchey Stafford is a premier midsized business law firm offering services in nearly 30 practice areas through a highly integrated national platform. McGlinchey attorneys leverage bold innovation, diverse talent, and leading-edge technology across our powerful network to serve clients at the local, regional, and national level. With 160 attorneys licensed in 33 states, McGlinchey operates from 17 offices nationwide. The firm currently has 18 attorneys and 9 practice areas recognized in Chambers U.S.A. 2023 and Chambers FinTech 2023, and 53 attorneys recognized by Best Lawyers, 40 attorneys recognized in various Super Lawyers rankings, 49 practice areas recognized by Best Law Firms, and was named a “Top Performer” by the Leadership Council for Legal Diversity (LCLD) since 2018. To learn more, visit www.mcglinchey.com.

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Slovin & Associates Supports Women Helping Women

CINCINNATI, OH – Slovin & Associates, a Cincinnati-based law firm that provides clients with the personal, hands-on accessibility of a small law firm combined with the deep experience of industry veterans, is proud to support Women Helping Women, a service to help those who are recovering from domestic abuse find hope, healing, and empowerment through its confidential services.

Slovin & Associates recently purchased a table at the Women Helping Women’s Journey to Joy 50th Anniversary Celebration event. This remarkable event not only provided the Slovin team with an opportunity to contribute to a cause close to their hearts but also reinforced its commitment to empowering women and advocating for the well-being of their entire community. 

“Women Helping Women is an incredible organization that shines beyond their mission statement,” Randy Slovin, a partner at Slovin & Associates, said. “Every community, even those beyond our Cincinnati offices, is impacted by domestic abuse. The work Women Helping Women does to support, heal, and lift survivors of domestic abuse cannot be understated.”

The Mission of Women Helping Women

Women Helping Women is an esteemed nonprofit organization dedicated to assisting women and families affected by domestic violence, sexual assault, and other forms of gender-based violence. Their mission is to provide comprehensive support, education, and advocacy to empower survivors and promote a safe and healthy community. Through their services, Women Helping Women ensures that survivors receive the care, resources, and tools they need to heal and thrive.

Domestic violence and sexual assault are deeply troubling issues that affect countless individuals. Slovin & Associates recognizes the urgent need to address these issues and support those affected by providing them with a safe space and the means to rebuild their lives. Women Helping Women aligns perfectly with its values, offering a comprehensive range of services to survivors, including crisis intervention, emergency shelter, counseling, legal advocacy, and support groups. By participating in the Women Helping Women Annual Recognition Dinner, the Slovin team stands alongside survivors, providing a tangible display of support and solidarity.

Building a Stronger Community

A community thrives when its members come together to uplift and support one another. By supporting organizations like Women Helping Women, Slovin & Associates actively participates in building a stronger and safer community. Slovin & Associates firmly believes that everyone deserves to live a life free from violence and fear, and it is our collective responsibility to make that vision a reality. Through its support, Slovin & Associates strives to inspire other individuals and organizations to join the cause, creating a ripple effect of positive change within the greater global community.

Learn More Online

To discover more about how Women Helping Women has helped over 7,700 survivors of domestic abuse and has provided over 28,000 service events, visit their website. To learn more about how Slovin & Associates has impacted its local community, visit its News page

About Women Helping Women

Women Helping Women (WHW) is a 501(c) 3 organization founded in 1973 to serve women and men who are survivors of sexual assault, domestic violence and stalking in Southwestern Ohio. “For 45 years now, we have heeded a call to serve our community with expertise and compassion. All of our services are 100% at no cost to survivors and youth receiving prevention services.”

About Slovin & Associates

Slovin & Associates, Co., LPA aims to achieve the highest rating for creditor’s rights law firms in Ohio, Kentucky, and Indiana by obtaining expeditious and cost-efficient results in a professional and low-maintenance environment for our clients in the fields of collections, commercial and consumer litigation, bankruptcy, leasing and landlord-tenant law, and Fair Debt consulting.

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Get Your Collections Calls Answered: 3 Key Takeaways from TransUnion’s State of Customer Outreach

Why isn’t anyone answering the phone?

This has been the central challenge in collections & recovery for what seems like forever, and lately, the answer seems like a simple one: they just don’t want to.

But that’s not necessarily true. People will answer the phone, just not when they don’t know who is on the other line. Dealing with an annoying robocall on the other end isn’t the only risk a consumer takes when they answer a call from an unknown number. Consumers are losing money to phone scams at record rates, which means answering an unknown number is a dangerous proposition. 

Still, despite consumers’ reluctance to answer the phone, and the implementation of “new-to-collections” outbound contact methods like email and texting being a priority, calling and letters remain the dominant contact method for many collections & recovery agencies and departments.


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So, how do you get someone to answer their phone?

TransUnion’s recent whitepaper, The State of Customer Outreach, delves into the reasons why consumers aren’t answering their phones, and outlines solutions for collections & recovery departments.

Here are three key findings from the whitepaper:

1 – People don’t answer calls from unknown callers. Unsurprisingly, the top reason why both established customers and new customers don’t answer calls is because they come from an unknown caller. Collectors report that roughly two-thirds of both new and existing customers don’t answer their phones because the call is coming from an unknown caller.

2- Data plays a major role in getting customers to answer the phone. 50% of collectors surveyed reported that there were two major hurdles in reaching consumers:  inaccurate caller information and not knowing the best time and day to call. 

3 – There are technical solutions to these challenges. And they work. 40% of respondents who have adopted technical solutions see an increase in answer rates of 4%-5%, and 33% reported even higher increases in their answer rates.

Get the technical solutions you need to get the right person on the phone. Download TransUnion’s whitepaper here.


Next Article: Equabli, Inc. Announces Successful Completion of Funding …

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Equabli, Inc. Announces Successful Completion of Funding Round

AUSTIN, TX — Equabli, Inc., a leading financial technology company, is pleased to announce the successful completion of its recent round of financing. The funding round secured $3.35M of additional capital and was led by Social Leverage. Additional commitments were received by BankTech Ventures and Cross River Digital Ventures. 

The funding will be instrumental in propelling Equabli toward its strategic objectives, including talent acquisition, market expansion, and enhancing Equabli’s innovative debt recovery products and services, enabling it to continue to deliver exceptional value to its clients and stakeholders. 

“We’re thrilled to partner with Equabli as they innovate in important areas of the credit lifecycle. The team’s knowledge about collections and recovery is world-class, and they’re applying it to a new technology and services stack that our banks can utilize and significantly upgrade their capabilities. This is exactly the kind of strategic company we look for at BankTech Ventures,” said Carey Ransom, Managing Director.

“The Equabli team is transforming the way we think about the credit cycle, specifically debt management, an area ripe for innovation,” said Hillel Olivestone, Head of Corporate Development and Strategy at Cross River. “Cross River Digital Ventures is excited to support industry pioneers and be a part of Equabli’s next stage of growth.”

“We are excited to have successfully concluded this round of funding,” said Cody Owens, Equabli’s CEO. “This investment represents a significant milestone for our company and reaffirms the confidence that our clients and investors have in our team and the solutions we are bringing to the Financial Services industry. We are grateful for the continued support of Social Leverage, and the opportunity to unlock strategic value with BankTech Ventures and Cross River Digital Ventures.”

About Equabli:

Equabli is dedicated to modernizing and optimizing debt recovery for lenders and their borrowers. Equabli’s comprehensive and intelligent Recovery as a Service platform provides clients with an expertly curated value chain of technology, analytics, and integrated recovery providers, all overseen by Equabli’s team with >150 years of domain-rich experience. No more piecemealed solutions and suboptimal results, Equabli is the one-stop solution for optimized, comprehensive, and compliant lifecycle recoveries. Learn more today at www.equabli.com.

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Content Critical Solutions, Inc Welcomes Linda Woodward as Senior Vice President of Strategic Solutions

MOONACHI, N.J. — Content Critical Solutions, Inc., a leading provider of innovative document management solutions, is pleased to announce the appointment of Linda Woodward as the Senior Vice President of Strategic Solutions. This strategic hiring decision highlights Content Critical Solutions’ commitment to delivering exceptional client value and driving growth.

With over 15 years of experience in the document management industry, Linda Woodward brings a wealth of knowledge and expertise to her new role. She has a proven track record of developing and implementing strategic solutions that optimize operational efficiency and enhance customer experiences. Linda’s extensive background in document management, coupled with her strong leadership skills, makes her ideal for this role with the team at Content Critical Solutions.

In her new position, Linda will oversee the development and execution of innovative strategies that address the evolving needs of Content Critical Solutions’ clients. She will collaborate closely with cross-functional teams to identify market trends, drive business growth, and deliver cutting-edge solutions that empower clients to streamline their document management processes.

“We are thrilled to welcome Linda Woodward to our Content Critical Solutions family,” said Fred Van Alstyne, COO of Content Critical Solutions. “Her broad industry expertise and strategic mindset will be invaluable as we continue to expand our offerings and provide our clients with the most effective and efficient solutions available.”

Content Critical Solutions is known for its commitment to excellence, utilizing advanced technology and data-driven insights to help businesses optimize their document workflows and maximize productivity. Linda’s leadership will further strengthen the company’s position as a trusted partner in the document management industry.

About Content Critical Solutions:

Content Critical Solutions is a leading provider of document management solutions, offering a comprehensive suite of services, including data capture, document imaging, print management, and electronic content management. Focusing on innovation and customer satisfaction, Content Critical Solutions helps businesses across various industries streamline their document processes and achieve operational efficiency.

About Linda Woodward:

Linda Woodward is a seasoned professional with over 15 years of experience in the document management industry. She has successfully led strategic initiatives that drive growth and enhance customer experiences throughout her career. Linda’s expertise lies in developing tailored solutions that meet and exceed business needs by building relationships to understand what is truly needed to make success and then leveraging the best technology to create solutions to optimize workflows to deliver tangible business benefits.

Content Critical Solutions is confident that Linda Woodward’s appointment as Senior Vice President of Strategic Solutions will further strengthen the company’s position as a leader in the document management industry.

Please join us in welcoming Linda Woodward to the Content Critical Solutions team.

For media inquiries or more information, please contact:

Linda Woodward

SVP Strategic Solutions

Email:  linda.woodward@contentcritical.com

Office Phone:  551-966-5015

Mobile Phone:  248-229-0527

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Universal Fidelity Contributes to Fort Bend Women’s Center

KATY, TX — The Universal Fidelity Limited Partnership (UFLP) team contributed to Fort Bend Women’s Center, a local nonprofit, for the second fundraiser of 2023. This nonprofit reaches many in crisis in UFLP’s area. The impact of their service has helped thousands each year as they recover and restart. Knowing that more than 1 in 3 women (35.6%) and more that 1 in 4 men (28.5%) in the U.S. will experience domestic abuse. “There is no power for change greater than a community discovering what it cares about.” – Margaret J. Wheatley

Fort Bend Women’s Center has over 40 years of providing healing and hope to survivors of Domestic Violence and Sexual Assault in the Greater Houston Area. “Our goal is to help survivors in the Greater Houston area heal from the abuse they have experienced, equip them with the emotional, psychological and practical skills and resources they need to move forward and to restore their hope in a safe future, free of abuse and fear.” find out more at: https://fbwc.org/

About Universal Fidelity LP

Universal Fidelity LP is a family business in every sense of the term. Since opening the company in 1991, it has grown to have a family-owned and operated reputation in the industry. You can find out more about UFLP here: https://uflp.com/

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CFPB to Host Hearing on Medical Billing and Collections

The CFPB announced that on July 11, 2023 at 10 a.m. EST it will host a hearing on medical billing and collections, with a focus on medical payment products, such as medical credit cards and installment loans.  In addition to Director Chopra, the hearing will include agency officials from the White House, the U.S. Department of Health and Human Services, and the U.S. Department of the Treasury.

The CFPB’s announcement states that at the hearing, “[m]embers of the public will have a chance to hear from the CFPB, partner agencies, and organizations on high-cost specialty financial products that are pushed on patients as a way to pay for medical care.”

In May 2023, the CFPB published a report on medical payment products that claimed such products are typically more expensive for patients than other forms of payment, including conventional credit cards.  The report also claimed that the deferred interest plans frequently offered as a feature of such products can prove especially expensive and unaffordable for patients.

In April 2023, Equifax, Experian, and TransUnion announced that they removed unpaid medical collections under $500 from consumer credit reports.  The three companies, in July 2022, previously removed paid medical collections from credit reports, and extended the delay in medical collection reporting from sixth months after the first delinquency to one year after the first delinquency.  In a report issued in April  2023, the CFPB reviewed the impact of the removal of medical collection tradelines based on a sampling of credit reports from 2012-2020 and found that removing medical collection tradelines can significantly improve credit scores and credit availability.

We cannot recall a previous occasion on which a White House representative attended and spoke at a CFPB hearing.  Last October, Director Chopra participated in a White House event at which the Administration announced its junk fee initiative.  Part of that initiative is a regulation proposed by the CFPB to reduce the safe harbor for credit card late fees from $30 (first late payment) and $41 (all other late payments) to a flat $8.   By holding a hearing on medical billing and collections, the CFPB is indicating the importance and priority that it attaches to this issue.  And by having a White House representative speak at the event, the CFPB is further underscoring the issue’s significance. 

(insideARM editor’s note: the hearing is hybrid. You can join in person or watch a livestream. Register here.)

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Nevada Expands Collection Agency Licensing Requirements

On June 16, the Nevada governor signed SB 276 (the “Act”) to revise certain provisions relating to debt collection agencies and make amendments to the state’s collection agency licensing law. While existing law requires collection agencies to be licensed, the amendments expand the type of activities that trigger collection agency licensure. 

Notably, the Act now requires any “debt buyer” to hold a license, which is defined as “a person who is regularly engaged in the business of purchasing claims that have been charged off for the purpose of collecting such claims, including, without limitation, by personally collecting claims, hiring a third party to collect claims or hiring an attorney to engage in litigation for the purpose of collecting claims.” Mortgage servicers, however, are now exempt unless the “mortgage servicer is attempting to collect a claim that was assigned when the relevant loan was in default.” The amendments also repeal provisions governing foreign collection agencies and now require that such agencies be licensed in the same fashion as domestic collection agencies.

In addition to licensed mortgage servicers, the amendments also exclude others from the definition of the term “collection agency,” including an expanded list of certain financial institutions (as well as their employees), persons collecting claims that they originated on their own behalf or originated and sold, and other persons not deemed to be debt collectors under federal law. The term “collection agent” has also been refined to exempt persons who do not act on behalf of a collection agency from requirements governing collection agents.

The Act revises requirements relating to “compliance managers” (formerly referred to as “collection managers”) – including an avenue to request a waiver from the Nevada compliance manager examination requirement if certain experiential requirements are met – and makes changes to certain record retention and application requirements, including amendments to the frequency with which the commissioner reviews a licensee’s required bond amount (annually instead of semiannually). A provision requiring applicants to pursue branch licenses for second or remote locations is also repealed. Instead, collection agencies must simply notify the commissioner of the location of the branch office. Further, collection agencies are now required to display license numbers and certificate identification numbers of compliance managers on any website maintained by the collection agency.

Additionally, the Act now authorizes collection agents to work remotely provided the agents meet certain criteria, including: 

  1. signing a written agreement prepared by the collection agency that requires the agent to maintain agency-appropriate security measures to ensure the confidentiality of customer information; 
  2. refraining from disclosing details about the remote location to a debtor; 
  3. refraining from conducting collection activity-related work with a debtor or customer in person at the remote location; 
  4. allowing work conducted from the remote location to be monitored;
  5. completing various compliance and privacy training programs. 

Remote collection agents must adhere to certain practices, requirements, and restrictions set forth by both the Act and the FDCPA. Collection agencies must also maintain records of remote collection agents, provide oversight and monitoring of collection agents that work remotely, develop and implement a written security policy governing remote collection agents, and establish procedures to ensure collection agents working remotely are not acting in an illegal, unethical, or unsafe manner.

Finally, the Act imposes new prohibitions against collection agencies and their agents and employees. Among other things, a collection agency (and its compliance manager, agents, or employees) is banned from suing to collect a debt when it knows or should have known that the applicable statute of limitations has expired. The amendments further clarify that the applicable limitation period is not revived upon “payment made on a debt or certain other activity relating to the debt after the time period for filing an action based on a debt has expired.” Certain notice must also be given to a medical debtor notifying that such a payment does not revive the applicable statute of limitations. A collection agency may also not sell “an interest in a resolved claim or any personal or financial information related to the resolved claim.”

The Act becomes effective immediately for the purpose of adopting any regulations and performing any preparatory administrative tasks that are necessary to carry out the provisions of the Act and on October 1, 2023m for all other purposes. “Debt buyers” have until January 1, 2024 to submit a collection agency license application pursuant to the new provisions.

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