Archives for September 2016

Executive Change: Ontario Systems Appoints Jason Harrington as Senior Vice President & Chief Revenue Officer


New capacity enables leadership, coordination, and guidance to deliver enhanced products and support for evolving customer needs

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider, has appointed Jason Harrington Senior Vice President & Chief Revenue Officer to help guide, coordinate and lead day-to-day organizational activities in pursuit of products better-aligned to customer needs. Harrington formerly served as the company’s Vice President of Sales, after several years in leadership roles related to both product development and professional services.

Jason Harrington

Jason Harrington

“Jason’s leadership skills, business development experience in our verticals, and depth of finance knowledge make him an obvious choice for this role as our organization continues to grow and thrive,” says Ontario Systems CEO & Co-Founder Ron Fauquher. “He is a trusted leader for our customers, as well as his team, our community, and the company as a whole. Together, those attributes help deliver the tools our board and executive suite need to continue evolving our organization to the benefit of both our associates and our clients.”

Harrington has nearly two decades of experience in the ARM and RCM markets, with nearly 18 of those years spent with Ontario Systems. In his role as Vice President of Sales, he was responsible for leading a team of ARM and RCM professionals who helped make Ontario Systems a recognized industry authority in technology, innovation, compliance and operations. He assumes the leadership of day-to-day company operating activities, while Fauquher focuses on long-term strategy, as well as delivering growth through innovation and partnership opportunities.

“I am humbled by the opportunity to serve Ontario Systems in this capacity,” says Harrington, who is now Senior Vice President, Chief Revenue Officer. “There are exciting shifts and new challenges at Ontario Systems and in the industries we serve. As the market leader in three industry segments, our clients expect products and services that enable their success. Our results will follow our clients’ ability to grow and prosper as we innovate products and services that profitably solve their biggest challenges.”

In June, Ontario Systems announced it had acquired Columbia Ultimate Business Systems (CUBS™) of Vancouver, Wash. Joining together two ARM market software and services experts, the acquisition increases overall product offerings and an even broader set of compliance consulting services. Ontario Systems holds distinct market leadership positions in the verticals it serves. It provides RCM software and services to the healthcare market, counting five of the 15 largest and three of the top six best health systems in the U.S. as customers, actively managing more than $40 billion in receivables with its products. With 35 years in the government sector, it serves more than 100 state and municipal government customers in 27 states.

About Ontario Systems

Ontario Systems, LLC is a leading provider of revenue cycle management (RCM) and accounts receivable management (ARM) software, services and solutions to the ARM, healthcare and government industries. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HC™, Contact Savvy®, Columbia Ultimate and RevQ. Ontario Systems customers include eight of the 10 largest ARM companies and five of the 15 largest hospital networks in the U.S. With Ontario Systems’ solutions, hospital network customers actively manage over $40 billion in receivables collectively.

Executive Change: Ontario Systems Appoints Jason Harrington as Senior Vice President & Chief Revenue Officer

http://www.insidearm.com/daily/collections-jobs-news/executive-change-ontario-systems-appoints-jason-harrington-as-senior-vice-president-chief-revenue-officer/
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Accounts Receivable Management

Executive Change: Ontario Systems Appoints Jason Harrington as Senior Vice President & Chief Revenue Officer


New capacity enables leadership, coordination, and guidance to deliver enhanced products and support for evolving customer needs

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider, has appointed Jason Harrington Senior Vice President & Chief Revenue Officer to help guide, coordinate and lead day-to-day organizational activities in pursuit of products better-aligned to customer needs. Harrington formerly served as the company’s Vice President of Sales, after several years in leadership roles related to both product development and professional services.

Jason Harrington

Jason Harrington

“Jason’s leadership skills, business development experience in our verticals, and depth of finance knowledge make him an obvious choice for this role as our organization continues to grow and thrive,” says Ontario Systems CEO & Co-Founder Ron Fauquher. “He is a trusted leader for our customers, as well as his team, our community, and the company as a whole. Together, those attributes help deliver the tools our board and executive suite need to continue evolving our organization to the benefit of both our associates and our clients.”

Harrington has nearly two decades of experience in the ARM and RCM markets, with nearly 18 of those years spent with Ontario Systems. In his role as Vice President of Sales, he was responsible for leading a team of ARM and RCM professionals who helped make Ontario Systems a recognized industry authority in technology, innovation, compliance and operations. He assumes the leadership of day-to-day company operating activities, while Fauquher focuses on long-term strategy, as well as delivering growth through innovation and partnership opportunities.

“I am humbled by the opportunity to serve Ontario Systems in this capacity,” says Harrington, who is now Senior Vice President, Chief Revenue Officer. “There are exciting shifts and new challenges at Ontario Systems and in the industries we serve. As the market leader in three industry segments, our clients expect products and services that enable their success. Our results will follow our clients’ ability to grow and prosper as we innovate products and services that profitably solve their biggest challenges.”

In June, Ontario Systems announced it had acquired Columbia Ultimate Business Systems (CUBS™) of Vancouver, Wash. Joining together two ARM market software and services experts, the acquisition increases overall product offerings and an even broader set of compliance consulting services. Ontario Systems holds distinct market leadership positions in the verticals it serves. It provides RCM software and services to the healthcare market, counting five of the 15 largest and three of the top six best health systems in the U.S. as customers, actively managing more than $40 billion in receivables with its products. With 35 years in the government sector, it serves more than 100 state and municipal government customers in 27 states.

About Ontario Systems

Ontario Systems, LLC is a leading provider of revenue cycle management (RCM) and accounts receivable management (ARM) software, services and solutions to the ARM, healthcare and government industries. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HC™, Contact Savvy®, Columbia Ultimate and RevQ. Ontario Systems customers include eight of the 10 largest ARM companies and five of the 15 largest hospital networks in the U.S. With Ontario Systems’ solutions, hospital network customers actively manage over $40 billion in receivables collectively.

Executive Change: Ontario Systems Appoints Jason Harrington as Senior Vice President & Chief Revenue Officer

http://www.insidearm.com/daily/collections-jobs-news/executive-change-ontario-systems-appoints-jason-harrington-as-senior-vice-president-chief-revenue-officer/
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Accounts Receivable Management

New York Proposes Extensive Data Security Regs for Financial Services Companies, Begins 45-Day Comment Period


New York State has released new proposed Cybersecurity Requirements for Financial Services Companies.  You can read the full proposal here.

According to the document, “the regulation is designed to promote the protection of customer information as well as the information technology systems of regulated entities…Senior management must take this issue seriously and be responsible for the organization’s cybersecurity program and file an annual certification confirming compliance with these regulations.”

Among the requirements are written policies and procedures that are regularly approved by the company’s Board, and cover the following:

  1. Information security
  2. Data governance and classification
  3. Access controls and identity management
  4. Business continuity and disaster recovery planning and resources
  5. Capacity and performance planning
  6. Systems operations and availability concerns
  7. Systems and network security
  8. Systems and network monitoring
  9. Systems and application development and quality assurance
  10. Physical security and environmental controls
  11. Customer data privacy
  12. Vendor and third-party service provider management
  13. Risk assessment
  14. Incident response

Other requirements include:

  • the designation of a qualified Chief Information Security Officer
  • annual penetration testing
  • quarterly vulnerability assessments
  • maintenance of an audit trail
  • management of access privileges
  • annual review of application development security procedures
  • annual risk assessments
  • regular training of all cybersecurity personnel
  • policies and procedures addressing third party information security
  • a process requiring multi-factor authentication to access systems or data
  • policies and procedures for timely destruction of particular data

The proposal states that it would become effective in January 1, 2017, with the requirement for all Covered Entities to submit an annual Certification of Compliance with the New York State Department of Financial Services Cybersecurity Regulations starting January 15, 2018. There would be a 180 day transitional period from the effective date for Covered Entities to comply.

There is a 45-day comment period on the proposal.

New York Proposes Extensive Data Security Regs for Financial Services Companies, Begins 45-Day Comment Period
http://www.insidearm.com/daily/featured-post/new-york-proposes-extensive-data-security-regs-for-financial-services-companies-begins-45-day-comment-period/
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insideARM

Accounts Receivable Management

New York Proposes Extensive Data Security Regs for Financial Services Companies, Begins 45-Day Comment Period


New York State has released new proposed Cybersecurity Requirements for Financial Services Companies.  You can read the full proposal here.

According to the document, “the regulation is designed to promote the protection of customer information as well as the information technology systems of regulated entities…Senior management must take this issue seriously and be responsible for the organization’s cybersecurity program and file an annual certification confirming compliance with these regulations.”

Among the requirements are written policies and procedures that are regularly approved by the company’s Board, and cover the following:

  1. Information security
  2. Data governance and classification
  3. Access controls and identity management
  4. Business continuity and disaster recovery planning and resources
  5. Capacity and performance planning
  6. Systems operations and availability concerns
  7. Systems and network security
  8. Systems and network monitoring
  9. Systems and application development and quality assurance
  10. Physical security and environmental controls
  11. Customer data privacy
  12. Vendor and third-party service provider management
  13. Risk assessment
  14. Incident response

Other requirements include:

  • the designation of a qualified Chief Information Security Officer
  • annual penetration testing
  • quarterly vulnerability assessments
  • maintenance of an audit trail
  • management of access privileges
  • annual review of application development security procedures
  • annual risk assessments
  • regular training of all cybersecurity personnel
  • policies and procedures addressing third party information security
  • a process requiring multi-factor authentication to access systems or data
  • policies and procedures for timely destruction of particular data

The proposal states that it would become effective in January 1, 2017, with the requirement for all Covered Entities to submit an annual Certification of Compliance with the New York State Department of Financial Services Cybersecurity Regulations starting January 15, 2018. There would be a 180 day transitional period from the effective date for Covered Entities to comply.

There is a 45-day comment period on the proposal.

New York Proposes Extensive Data Security Regs for Financial Services Companies, Begins 45-Day Comment Period
http://www.insidearm.com/daily/featured-post/new-york-proposes-extensive-data-security-regs-for-financial-services-companies-begins-45-day-comment-period/
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insideARM

Accounts Receivable Management

RevSpring Announces Free Webinar: Creating a Framework for Compliance and Ethics


WIXOM, Mich. – RevSpring’s next free webinar, Creating a Framework for Compliance and Ethics, will occur on September 20 at 2 p.m. EST. Attendees will learn about the critical steps necessary to ensure their organization remains compliant in the changing regulatory landscape. Topics covered during the webinar will include:

  • Developing board and management oversight
  • 8 elements for an effective compliance program
  • Response to consumer complaints
  • Conducting compliance audits

During this vital webinar, we’ll discuss:

  • Methods to Improve Company-Wide Oversight and Limit Deficiencies
  • Recent Changes in the Regulatory Environment

Agencies must recognize compliance is a 24/7 endeavor. We hope you’ll join RevSpring on September 20 to learn how you can protect your organization now, as well as in the future.

Click here to register or contact learnmore@revspringinc.com for more information.

About RevSpring
RevSpring facilitates over one billion customer interactions annually, serving more than 2,000 clients across the accounts receivables management, healthcare, home services, financial services, and other end-markets. Our diverse and expert solutions accelerate cash flow and improve ROI on time-sensitive consumer communications.

RevSpring’s billing and consumer communication platform allows you to receive payments faster with more connection options, including mail, web, text, and phone. Plus, we improve the design and distribution methods of your consumer communications to make your interactions more impactful, meaningful, and effective.


RevSpring Announces Free Webinar: Creating a Framework for Compliance and Ethics
http://www.insidearm.com/accelerate-revenue/creating-a-framework-for-compliance-and-ethics/
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insideARM

Accounts Receivable Management

RevSpring Announces Free Webinar: Creating a Framework for Compliance and Ethics


WIXOM, Mich. – RevSpring’s next free webinar, Creating a Framework for Compliance and Ethics, will occur on September 20 at 2 p.m. EST. Attendees will learn about the critical steps necessary to ensure their organization remains compliant in the changing regulatory landscape. Topics covered during the webinar will include:

  • Developing board and management oversight
  • 8 elements for an effective compliance program
  • Response to consumer complaints
  • Conducting compliance audits

During this vital webinar, we’ll discuss:

  • Methods to Improve Company-Wide Oversight and Limit Deficiencies
  • Recent Changes in the Regulatory Environment

Agencies must recognize compliance is a 24/7 endeavor. We hope you’ll join RevSpring on September 20 to learn how you can protect your organization now, as well as in the future.

Click here to register or contact learnmore@revspringinc.com for more information.

About RevSpring
RevSpring facilitates over one billion customer interactions annually, serving more than 2,000 clients across the accounts receivables management, healthcare, home services, financial services, and other end-markets. Our diverse and expert solutions accelerate cash flow and improve ROI on time-sensitive consumer communications.

RevSpring’s billing and consumer communication platform allows you to receive payments faster with more connection options, including mail, web, text, and phone. Plus, we improve the design and distribution methods of your consumer communications to make your interactions more impactful, meaningful, and effective.


RevSpring Announces Free Webinar: Creating a Framework for Compliance and Ethics
http://www.insidearm.com/accelerate-revenue/creating-a-framework-for-compliance-and-ethics/
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insideARM

Accounts Receivable Management

Ontario Systems Recognizes Radius Global Solutions Leadership with Second Annual Pinnacle Awards


Executives Steve Elliott, Steve Leckerman, and Michael Barrist will be honored September 21 at annual Ontario Systems user conference

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider, announced today it would present Radius Global Solutions executives Steve Elliott, Steve Leckerman and Michael Barrist with its second annual Pinnacle Awards. The three receivables leaders will be on hand at PowerUp 2016, the company’s annual user conference, to receive the honor during the event’s opening session on September 21. The award is presented to individuals who have made outstanding and significant achievements in innovation, technology and leadership over the course of their careers.

“One of the major goals of our conference every year is to honor the visionaries in our industry who carry the torch,” says Ontario Systems CEO Ron Fauquher. “Steve, Steve and Michael have exhibited proven success in the ARM industry – their long history of growth and profitable operations proves it. I look forward to congratulating them on their decades of service in Indianapolis next week, as well as our other customers and partners who continue to thrive in a market that gets more complex and challenging each year.”

Elliot, Leckerman, and Barrist together have more than 75 years of experience in ARM leadership, and are all currently named as Managing Directors with Radius Global Solutions. Elliott serves as the company’s CIO, while Leckerman and Barrist define the business’s operative strategy and execution. The three formerly worked together to lead NCO Financial Systems, which eventually grew from a $10 million company with 140 employees into a multi-billion dollar multinational, and the largest player in the BPO and collection services industry.

“Each year, we offer Pinnacle Awards to members of our extended family of customers and valued partners who have made outstanding and significant achievements in innovation, technology and leadership over the course of their careers,” says Mike Meyer, Senior Director of Sales with Ontario Systems. “Steve, Steve and Michael individually are true forces in the collection industry – but it’s been truly inspiring to watch them master the art of seamlessly integrating strategy, technology and execution as a team. They have helped Ontario Systems adopt practices that have helped define success for many businesses in the receivables space.”

More details and registration information about PowerUp 2016 are available at http://powerup.ontariosystems.com. The conference runs September 21-23 at the Indianapolis Marriott Downtown.

About Ontario Systems

Ontario Systems, LLC is a leading provider of revenue cycle management (RCM) and accounts receivable management (ARM) software, services and solutions to the ARM, healthcare and government industries. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HC™, Contact Savvy®, Columbia Ultimate and RevQ. Ontario Systems customers include eight of the 10 largest ARM companies and five of the 15 largest hospital networks in the U.S. With Ontario Systems’ solutions, hospital network customers actively manage over $40 billion in receivables collectively.

Ontario Systems Recognizes Radius Global Solutions Leadership with Second Annual Pinnacle Awards
http://www.insidearm.com/daily/debt-collection-news/ontario-systems-recognizes-radius-global-solutions-leadership-with-second-annual-pinnacle-awards/
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insideARM

Accounts Receivable Management

Ontario Systems Recognizes Radius Global Solutions Leadership with Second Annual Pinnacle Awards


Executives Steve Elliott, Steve Leckerman, and Michael Barrist will be honored September 21 at annual Ontario Systems user conference

MUNCIE, Ind. – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider, announced today it would present Radius Global Solutions executives Steve Elliott, Steve Leckerman and Michael Barrist with its second annual Pinnacle Awards. The three receivables leaders will be on hand at PowerUp 2016, the company’s annual user conference, to receive the honor during the event’s opening session on September 21. The award is presented to individuals who have made outstanding and significant achievements in innovation, technology and leadership over the course of their careers.

“One of the major goals of our conference every year is to honor the visionaries in our industry who carry the torch,” says Ontario Systems CEO Ron Fauquher. “Steve, Steve and Michael have exhibited proven success in the ARM industry – their long history of growth and profitable operations proves it. I look forward to congratulating them on their decades of service in Indianapolis next week, as well as our other customers and partners who continue to thrive in a market that gets more complex and challenging each year.”

Elliot, Leckerman, and Barrist together have more than 75 years of experience in ARM leadership, and are all currently named as Managing Directors with Radius Global Solutions. Elliott serves as the company’s CIO, while Leckerman and Barrist define the business’s operative strategy and execution. The three formerly worked together to lead NCO Financial Systems, which eventually grew from a $10 million company with 140 employees into a multi-billion dollar multinational, and the largest player in the BPO and collection services industry.

“Each year, we offer Pinnacle Awards to members of our extended family of customers and valued partners who have made outstanding and significant achievements in innovation, technology and leadership over the course of their careers,” says Mike Meyer, Senior Director of Sales with Ontario Systems. “Steve, Steve and Michael individually are true forces in the collection industry – but it’s been truly inspiring to watch them master the art of seamlessly integrating strategy, technology and execution as a team. They have helped Ontario Systems adopt practices that have helped define success for many businesses in the receivables space.”

More details and registration information about PowerUp 2016 are available at http://powerup.ontariosystems.com. The conference runs September 21-23 at the Indianapolis Marriott Downtown.

About Ontario Systems

Ontario Systems, LLC is a leading provider of revenue cycle management (RCM) and accounts receivable management (ARM) software, services and solutions to the ARM, healthcare and government industries. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HC™, Contact Savvy®, Columbia Ultimate and RevQ. Ontario Systems customers include eight of the 10 largest ARM companies and five of the 15 largest hospital networks in the U.S. With Ontario Systems’ solutions, hospital network customers actively manage over $40 billion in receivables collectively.

Ontario Systems Recognizes Radius Global Solutions Leadership with Second Annual Pinnacle Awards
http://www.insidearm.com/daily/debt-collection-news/ontario-systems-recognizes-radius-global-solutions-leadership-with-second-annual-pinnacle-awards/
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insideARM

Accounts Receivable Management

LiveVox Discusses How Technology is Simplifying Compliance and Performance Approaches to Vendor Management at DCS 2016


SAN FRANCISCO, Calif. – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announ­­­­­­ced that it will join industry experts to discuss the impacts of technology on vendor management at DCS 2016 in Tucson, AZ.

On the panel, Dusty Whitesell, Chief Evangelist states, “The past few years have seen the creditor/issuer relationship focus almost solely on compliance, driving the costs of audits to new heights and pushing performance to the backseat. It was simply too hard, too costly, and too complicated to adapt multi-million-dollar contact center networks to this new regulatory driven environment. But that is no longer the case, technology such as cloud is providing plug-and-play solutions that are helping significantly lower the barriers to achieving the control, visibility, and performance insight needed to remain effective in an outsourcer relationship.  I look forward to discussing the impacts of these new capabilities with my fellow panelists and thank RMS for putting on another stellar event.”

LiveVox is a leader in providing risk mitigation tools that simultaneously address key compliance concerns while optimizing performance efficiencies.  LiveVox’s clicker application known as HCI (Human Call Initiator) and Phone Dial Attempt Supervisor (PDAS) are prime examples of how LiveVox is providing contact centers with a competitive advantage in a changing regulatory environment through innovation. To learn more, contact us at info@livevox.com

The panel will focus on the idea of technology providing additional control and visibility around vendor oversight. From remote access capabilities to analysis of calls, learn how call recordings and call analysis can be a key driver of your compliance oversight program. This session focuses on how technology can drive the discussion and the logistics of various vendor compliance initiatives.

About the event:

  • PANEL: Vendor Oversight – Using Technology Wisely
  • DATE/TIME: Thursday, September 14th, 2016 at 9:15am – 10:00am PT
  • PANELISTS:

    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.
    • Paul Kaloustian, Senior Vice President at Bank of America, Bank of America
    • Ken Evancic, Vice President, Resource Management Services, Inc.
    • Chris Straiter, Chief Compliance Officer, Sentry Credit, Inc.

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, Dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit www.livevox.com.

LiveVox Discusses How Technology is Simplifying Compliance and Performance Approaches to Vendor Management at DCS 2016
http://www.insidearm.com/daily/collection-technologies/collection-technology/livevox-discusses-how-technology-is-simplifying-compliance-and-performance-approaches-to-vendor-management-at-dcs-2016/
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insideARM

Accounts Receivable Management

LiveVox Discusses How Technology is Simplifying Compliance and Performance Approaches to Vendor Management at DCS 2016


SAN FRANCISCO, Calif. – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announ­­­­­­ced that it will join industry experts to discuss the impacts of technology on vendor management at DCS 2016 in Tucson, AZ.

On the panel, Dusty Whitesell, Chief Evangelist states, “The past few years have seen the creditor/issuer relationship focus almost solely on compliance, driving the costs of audits to new heights and pushing performance to the backseat. It was simply too hard, too costly, and too complicated to adapt multi-million-dollar contact center networks to this new regulatory driven environment. But that is no longer the case, technology such as cloud is providing plug-and-play solutions that are helping significantly lower the barriers to achieving the control, visibility, and performance insight needed to remain effective in an outsourcer relationship.  I look forward to discussing the impacts of these new capabilities with my fellow panelists and thank RMS for putting on another stellar event.”

LiveVox is a leader in providing risk mitigation tools that simultaneously address key compliance concerns while optimizing performance efficiencies.  LiveVox’s clicker application known as HCI (Human Call Initiator) and Phone Dial Attempt Supervisor (PDAS) are prime examples of how LiveVox is providing contact centers with a competitive advantage in a changing regulatory environment through innovation. To learn more, contact us at info@livevox.com

The panel will focus on the idea of technology providing additional control and visibility around vendor oversight. From remote access capabilities to analysis of calls, learn how call recordings and call analysis can be a key driver of your compliance oversight program. This session focuses on how technology can drive the discussion and the logistics of various vendor compliance initiatives.

About the event:

  • PANEL: Vendor Oversight – Using Technology Wisely
  • DATE/TIME: Thursday, September 14th, 2016 at 9:15am – 10:00am PT
  • PANELISTS:

    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.
    • Paul Kaloustian, Senior Vice President at Bank of America, Bank of America
    • Ken Evancic, Vice President, Resource Management Services, Inc.
    • Chris Straiter, Chief Compliance Officer, Sentry Credit, Inc.

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, Dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit www.livevox.com.

LiveVox Discusses How Technology is Simplifying Compliance and Performance Approaches to Vendor Management at DCS 2016
http://www.insidearm.com/daily/collection-technologies/collection-technology/livevox-discusses-how-technology-is-simplifying-compliance-and-performance-approaches-to-vendor-management-at-dcs-2016/
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Accounts Receivable Management