Archives for May 2016

Senate Committee to hold Hearing to Examine Effects of 25-Year-Old TCPA on Modern Consumers and Businesses


In a press release issued yesterday, U.S. Senator John Thune (R-S.D.), chairman of the Senate Committee on Commerce, Science, and Transportation, announced that he will convene a full committee hearing titled “The Telephone Consumer Protection Act at 25: Effects on Consumers and Business” on Wednesday, May 18, 2016, at 10:00 a.m.

The hearing will examine the Telephone Consumer Protection Act of 1991 (TCPA), an enacted bill that requires solicitors to maintain a “Do Not Call” list and limits the use of automatic dialing systems known as “robocalls.” The hearing will also examine the Federal Communications Commission’s application of the TCPA to new technologies and practices popularized since adoption of the Act.

Witnesses:

– Ms. Becca Wahlquist, Snell and Wilmer, testifying on behalf of the U.S. Chamber     Institute of Legal Reform
– Ms. Monica Desai, Squire Patton Boggs
– Mr. Rich Lovich, Law Offices of Stephenson, Acquisto & Coleman, testifying on behalf of the American Association of Healthcare Administrative Management
– Ms. Margot Saunders, Of Counsel, National Consumer Law Center
– The Honorable Greg Zoeller, Indiana Attorney General

* Witness list subject to change

Hearing Details:

Wednesday, May 18, 2016
10:00 a.m. ET
Full Committee Hearing
Senate Russell Building 253

Witness testimony, opening statements, and a livestream will be available on www.commerce.senate.gov.

insideARM Perspective

This ought to be an interesting hearing, one worthy of noting on your calendar and streaming the proceedings. The likely contrasting testimony from the representatives the U.S, Chamber of Commerce, Institute of Legal Reform and the National Consumer Law Center should be fascinating. What impact the hearing will have remains to be seen.

Senate Committee to hold Hearing to Examine Effects of 25-Year-Old TCPA on Modern Consumers and Businesses
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Accounts Receivable Management

Maximize Digital Communication to Engage with Customers Webinar


Wixom, Mich., (May 13, 2016) – RevSpring’s next educational webinar will take place on May 19 at 2 p.m. EST and will focus on maximizing digital communication tools to interact with customers. “Using Digital Communication to Generate Results” will explore the following:

  • Best practices for emailing consumers
  • Tips for completing required documents electronically
  • Strategies to tap into the power of text messaging when communicating with consumers

By attending this webinar – a continuation of our Active Consumer Engagement series – you’ll learn more about why customer convenience is paramount in today’s environment, along with tips for remaining compliant as the landscape continues to change. We hope you’ll join us on May 19.

Click here to register or contact learnmore@revspringinc.com for more information.

About RevSpring
RevSpring facilitates over one billion customer interactions annually, serving more than 2,000 clients across the healthcare and financial services markets. Our diverse and expert solutions accelerate cash flow and improve ROI on time-sensitive consumer communications.

RevSpring’s billing and consumer communication platform allows you to receive payments faster with more connection options, including mail, web, text, and phone. Plus, we improve the design and distribution methods of your consumer communications to make your interactions more impactful, meaningful, and effective.

###

Contact:

Heather Taylor

765.730.6632 (mobile)

htaylor@revspringinc.com

 

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Accounts Receivable Management

U.S. District Court in New York Grants Debt Collector Motion to Certify Important FDCPA Issue for Interlocutory Appeal


In an Order dated May 5, 2016 a Federal Judge in New York has determined that a decision he rendered in the matter of Halberstam v. Global Credit and Collection Corp. (U.S. District Court, ED, NY, 15-cv-5696 (BMC) earlier this year should be certified for an immediate interlocutory appeal. (Editor’s Note: Interlocutory actions are certified by courts when an issue presents a question of law that should be answered by an appellate court before a trial may proceed or to prevent irreparable harm from occurring to a person or property during the pendency of a lawsuit or proceeding. Generally, courts are generally reluctant to make interlocutory orders.)

insideARM wrote about the case on January 14, 2016.  The Fair Debt Collection Practices Act (FDCPA) case involved leaving a message with a person who answers the consumer’s phone. The issue presented by the case was whether a debt collector, whose telephone call to a debtor is answered by a third party, may leave his name and number for the debtor to return the call — without disclosing that he is a debt collector — or whether the debt collector must refrain from leaving callback information and attempt the call at a later time.

The critical facts of the case were not in dispute.  Defendant debt collector telephoned plaintiff about his debt. The person answering the phone (who plaintiff did not identify) responded that “Herschel [the debtor/plaintiff] is not yet in,” and asked if he could take a message. The collection agent responded, in relevant part, “Name is Eric Panganiban. Callback number is 1-866-277-1877 … direct extension is 6929. Regarding a personal business matter.”

In his original decision on January 11, 2016 United States District Court Brian M. Cogan

determined that a polite “No, thank you, I’ll call back,” was the proper action for the debt collector and that “the only way to avoid violating the statute when the recipient of the call was asked if he could take a message was for the caller to make a different decision by politely demurring, and perhaps trying again at some point in the future.”

In the May 5, 2016 Memorandum, Decision, and Order  Judge Cogan wrote:

I had no doubt, and I remain of the view, that the purpose of leaving such a message was to induce plaintiff to return the collection agent’s call without knowing that he was calling a collection agent. Describing the purpose of the call to a third party as a “personal business matter” was at least as suggestive, and probably more, of a business opportunity for plaintiff to make money as it was of its true purpose, which was to cause plaintiff to pay money. I granted summary judgment for plaintiff because I found that by leaving a message for plaintiff with a third party that was calculated to induce a return call without the debtor knowing that he would be calling a collection company, defendant violated section 1692c(b) of the Fair Debt Collection Practices Act (“FDCPA”).

I can certify an order for interlocutory review under 28 U.S.C. § 1292(b) when the order “involves a controlling question of law as to which there is substantial ground or difference of opinion and that an immediate appeal from the order may materially advance the ultimate termination of the litigation.

I am convinced that this case has the exceptional circumstances necessary to justify certifying the case for interlocutory review. First, this case presents a controlling question of law. If the Second Circuit were to reverse my grant of summary judgment on plaintiff’s behalf, the case would be over. Further, the issue of whether leaving a message with a third party violates the FDCPA has the potential to impact a large number of other cases, as well as debt collection practices more generally.

Defendant has made a strong showing that not only its current practices, but those of the entire industry, would be significantly impacted by the Court’s ruling in this case. I think that rather than have a single district court decision cause uncertainty as to the continuation of a common practice in an entire industry, immediate appellate guidance on the issue would be preferable.”

insideARM Perspective

Kudos to Judge Cogan for recognizing the significance of his prior decision and certifying the appeal.  However, our insideARM Perspective from our January 14, 2016 article is still relevant: “The only thing clear on this issue is that there is no “right answer.” The best option may be to never leave a message under any situation.  However, in the eyes of many, that leads to what may be deemed as harassment, because it causes additional phone calls — and, perhaps, hang-ups. Let’s hope that the CFPB will address the issue in their upcoming Rulemaking for the debt collection industry.”

U.S. District Court in New York Grants Debt Collector Motion to Certify Important FDCPA Issue for Interlocutory Appeal
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Accounts Receivable Management

Court Finds Settlement Offers on Time-barred Debts Without Disclosure of the Fact That the Debt is Time-Barred to be FDCPA Violation


In a Memorandum Opinion and Order filed on May 9, 2016 a United States District Court Judge for the Northern District of Illinois granted Summary Judgment in favor of the plaintiffs in a Fair Debt Collection Practices Act (FDCPA) lawsuit involving publicly traded debt buyer Portfolio Recovery Associates, LLC (PRAA). The opinion in the case, Magee and Peterson v. Portfolio Recovery Associates, LLC (Case No. 12 cv 1624, Northern District,  Illinois, Eastern Division) can be found here.

This litigation has been ongoing since March 6, 2012.  insideARM has previously written about this case. In October 0f 2015, we wrote about the class certification in the case.

Factual Background

On October 3, 2011, PRAA sent Magee, a resident of Illinois, a letter to collect on a debt originally owed by Magee to Capital One Bank. Magee alleges that this debt was incurred prior to 2004, if it was incurred at all.

The letter stated:

Your account was purchased on 7/8/2011 from Capital One Bank, N.A. This letter confirms your arrangement to make the following payment(s) to settle this account.

Payment in the amount of $250.00 is due by 10/5/2011.

Payment in the amount of $193.93 is due by 10/29/2011.

Payment in the amount of $198.93 is due by 11/29/2011.

Should you miss any of the payments described herein, this payment plan may become null and void.

If you complete this payment plan and our company is reporting our company’s trade line for this account to the three major credit reporting agencies, our company will report this account as settled.

PRAA sent Peterson, an Indiana resident, letters to collect on two separate debts that were originally owed to Capital One Bank. Peterson alleges that these debts were incurred prior to 2005, if they were incurred at all. Both letters stated:

We want to help you resolve your account and have developed three affordable options for you to pay off this account [including] Single Payment Settlement Option [,] 6 Month Settlement Plan [and] Balance in Full Payment Plan.

Your account will be considered “Settled in Full” after we post your final payment.

The Arguments

Plaintiffs contend PRAA engaged in unfair and deceptive acts and practices in violation of Sections 1692e, 1692e(5), 1692e(10), and 1692f of the FDCPA by failing to disclose to the Plaintiffs that the statute of limitations had expired and that the debt could not be collected through a court action. Plaintiffs further allege that PRAA’s offers in the collection letters to “settle” the debt are misleading because they imply that a time-barred debt is legally enforceable

Plaintiff’s complaint had two main components. In count I, plaintiffs had alleged that PRAA violated the FDCPA by “sending consumers collection letters that contain settlement offers on time-barred debts without disclosure of the fact that the debt is time barred” and that the “nondisclosure in conjunction with the offers of a ‘settlement’ implies a colorable obligation to pay and is misleading to the consumer.”

Count II allegations were that PRAA violated the FDCPA “by referring to credit reporting on debts so old that they cannot be reported on an ordinary credit report.”

The Court’s Analysis

The opinion was written by the Honorable John W. Darrah, U.S. District Court Judge, who found as follows:

As to Count I:

“Defendant (PRAA) failed to include language stating that Plaintiffs’ debt was time barred, that they could no longer be sued on that debt, and that a partial payment would reset the statute of limitations period. Defendant’s failure to include such language in the dunning letter is clearly deceptive on its face.

The “settlement” language in the Magee and Peterson letters offer a significant savings on the consumers’ debts and encourage them to act quickly to take advantage of these savings. By failing to include language that the law limits how long consumers can be sued on their debt, the statements in question urge them to make payments on time-barred debt without informing them of the consequences of making those payments, i.e. ‘a gullible consumer who made a partial payment would inadvertently have reset the limitations period and made herself vulnerable on the full amount.’ Such language could influence a consumer’s decision, and is material. Thus, Plaintiffs’ Motion for Summary Judgment as to Count I is granted.”

As to Count II:

“The language at issue here is the statement in the Magee letter that indicates that Defendant would report Magee’s debt as “settled” to a credit reporting agency if Magee agreed to the suggested payment plan. This language is nearly identical to the language discussed in Gonzalez v. Arrow Fin. Servs., LLC, 660 F.3d 1055 (9th Cir. 2011) (Gonzalez). As in that case, there is no circumstance under which Defendant could legally report an obsolete debt to a credit reporting agency or make a positive report in the event of payment. The implication that Defendant could do so here is misleading on its face.

As noted by Plaintiffs, misleading a consumer to believe a debt is legally reportable and that making a payment on that debt will improve his or her credit score is a deception that has the ability to influence that consumer’s decision. Therefore, because the statements regarding “credit reporting” are misleading on their face and materially false, Plaintiffs’ Motion for Summary Judgment is granted as to Count II.”

insideARM Perspective

insideARM has a page on its website labeled FDCPA Resources. Within that page is a FDCPA Caselaw chart that is updated on a monthly basis by Joann Needleman of the Clark Hill law firm.  A quick glance at that grid shows several other cases involving settlement offers on time-barred debt. Most, if not all of those cases are decisions that are identified as “Negative” for the ARM industry.

Calculation of the appropriate Statute of Limitations often requires an abacus, slide ruler, the latest and greatest calculator, access to a super computer, a PHD in mathematics, and a law degree. Depending upon the underlying facts, state laws, and payment history on an account, it is a challenge to determine with absolute certainty what date an account becomes “time-barred”. The cases in the aforementioned case law grid provide some guidance for the industry on what can and cannot be said in a letter on “time-barred” accounts, but nothing is black and white.

As noted above, this case dates back to 2012.  One would hope the ARM industry has studied all of the “time-barred” debt cases in the last several years (including this case) and there would not be many more cases in the future with similar facts.

Forewarned is forearmed. For those of you that studied Latin in high school or college, the Latin saying “Praemonitus, Praemunitus” loosely translates into a similar warning.

Court Finds Settlement Offers on Time-barred Debts Without Disclosure of the Fact That the Debt is Time-Barred to be FDCPA Violation
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Accounts Receivable Management

Executive Change: InvestiNet Faith Braverman Executive Change Announcement


InvestiNet, LLC has announced the hiring of Faith Braverman to the position of Director, Business Development.  She joins InvestiNet after more than 10 years in the accounts receivable industry, initially as VP Client Services at YouveGotClaims and then as VP Business Development at Eltman Law, PC.

“We are excited to be working with Faith again.  Her prior experience with onboarding and managing national credit grantor clients as well as with vertical markets, outside of the credit card area, will be a significant asset to the InvestiNet team as we grow our presence in these markets.   Her experience and reputation for understanding client requirements and ensuring delivery that exceeds expectations will make her an invaluable part of InvestiNet’s growth plans,” said Howard Barnard, VP of InvestiNet, LLC.

InvestiNet is a full service, award winning, accounts receivable company with a specialty niche in Non-Performing Judgment accounts.  For more information, contact Faith or Howard, at 201.452.2690 or 843.991.6913 respectively, or visit the website;

InvestiNet, LLC has announced the hiring of Faith Braverman to the position of Director, Business Development.  She joins InvestiNet after more than 10 years in the accounts receivable industry, initially as VP Client Services at YouveGotClaims and then as VP Business Development at Eltman Law, PC.

“We are excited to be working with Faith again.  Her prior experience with onboarding and managing national credit grantor clients as well as with vertical markets, outside of the credit card area, will be a significant asset to the InvestiNet team as we grow our presence in these markets.   Her experience and reputation for understanding client requirements and ensuring delivery that exceeds expectations will make her an invaluable part of InvestiNet’s growth plans,” said Howard Barnard, VP of InvestiNet, LLC.

About InvestiNet

InvestiNet is a full service, award winning, accounts receivable company with a specialty niche in Non-Performing Judgment accounts.  For more information, contact Faith or Howard, at 201.452.2690 or 843.991.6913 respectively, or visit the website; www.Investi-net.com

Executive Change: InvestiNet Faith Braverman Executive Change Announcement
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Accounts Receivable Management

Executive Change: Randy Tempest Promoted to Chief Sales Officer at Receivables Management Partners


GREENSBURG, Ind. – Receivables Management Partners (RMP), a leading provider of accounts receivable management and other outsourced revenue cycle management (RCM) services to the healthcare industry is pleased to announce the promotion of Randy Tempest to Chief Sales Officer. Previously, Randy served as the Senior Director, Sales and Client Relations for RMP. In his new role he provides leadership and direction to the organization’s sales function, accountable for sales performance company wide. In addition, he leads the marketing efforts and manages all activities that relate to client retention.

“Randy’s promotion is a direct result of his achievements through his hard work and leadership since joining RMP,” shared Mark Schabel, CEO. “His desire to see the company grow, in addition to his commitment to achieving results with integrity, has made him a valuable asset to the entire RMP team. We are excited about the future for RMP and our client partnerships with Randy’s servant leadership approach to helping our team serve our clients.”

Randy joined RMP in 2011, previously serving as Regional Sales Manager for a leading collection software company. Bringing over 20 years of experience in the healthcare receivable industry, Randy is well-positioned to lead RMP to substantial growth.

“I look forward to not only serving RMP and my team, but also the healthcare community.  Helping healthcare leaders maximize recoveries while maintaining patient goodwill is key to our sales efforts.”  explained Randy. “I look forward to achieving our goals by increasing the RMP brand through working with our existing partners, while bringing in new clients.”

About Receivables Management Partners (RMP)

RMP is a financial services firm that enables leading healthcare providers to focus on patients instead of payments. Known for its innovative culture and compassionate approach to collections, RMP has grown to over 520 people in nine offices across the U.S. The company proudly serves over 200 hospitals and over 30,000 physicians nationwide. For more information, please visit ReceiveMoreRMP.com.

Executive Change: Randy Tempest Promoted to Chief Sales Officer at Receivables Management Partners
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Accounts Receivable Management

Executive Change: Stellar Recovery Promotes Hayden Miller to Operations Manager


JACKSONVILLE, Fla. — Stellar Recovery announced today that Hayden Miller has been promoted to Operations Manager.  Hayden has over 10 years of operations and operations management experience in first and third party collections.  His background includes managing banking, communications, financial services, student loan, and utility verticals.  Hayden’s responsibilities include working with the collection managers to make sure they and their teams are performing at the highest levels in compliance, customer experience, and performance.

Hayden has a strong and intuitive understanding of how to lead and motivate his team to reach their individual and team goals, the client’s goals, and Stellar Recovery revenue goals.  His unique approach to training and developing agents has produced top performing representatives and managers throughout his career.

Stellar Recovery, Inc. Corporate Headquarters is located in Jacksonville, Florida, with a satellite office in Kalispell, Montana.  Please visit our website at www.stellarrecoveryinc.com.

 

Executive Change: Stellar Recovery Promotes Hayden Miller to Operations Manager
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Accounts Receivable Management

FDCPA Case Law Review for April 2016


insideARM maintains a free FDCPA resources page to provide the ARM community a destination for timely and topical information on the Fair Debt Collection Practices Act (“FDCPA”). This page is generously supported by TransUnion.

See it here or find it in our main navigation bar from any page on insideARM.com. Click on the link in the chart for the complete text of the decision. Where insideARM has already published a story on the case, we provide a link to the story.

The centerpiece of the page is a chart of significant FDCPA cases. Case information and analysis is provided by Joann Needleman, a Clark Hill attorney and leader of the firm’s Consumer Financial Services Regulatory & Compliance Group.

April FDCPA Cases in the Spotlight

April’s FDCPA-related cases include some positive outcomes and some negative outcomes for the industry.

Anarion Investments, LLC v. Carrington Mortgage Services

The gist: In a foreclosure action, a creditor who was assigned interest in real property of the consumer brought FDCPA claims against a lender. The District Court for the Middle District of Tennessee held that the creditor did not have standing and was not “any person” under Section 1692(k) of the FDCPA.

Blanchard v. North American Credit Services

The gist: The District Court for the Southern District of Illinois held that the phrase “we want to offer you the chance to pay what you owe voluntarily…” is not a threat of litigation, and that advising consumers to go to a website in order to dispute debt is not a violation of Section 1692(g) of the FDCPA and satisfies the writing requirement.

Bloodworth v. United Credit Service, Inc.

The gist: The District Court for the Eastern District of Washington affirmed that use of the language “will consider other methods of enforcing collection” constitutes a threat under FDCPA.

Butler v. J.R.S-I, Inc.

The gist: The District Court for the Northern District of Illinois allowed equitable tolling of the statute of limitations for FDCPA claims where the consumer did not learn of the collection action because they were not served with a complaint.

Carmichael v. Pressler & Pressler, LLP

The gist: The Third Circuit held that a New Jersey resident employed in Pennsylvania is subject to wage garnishment and to out-of-state judgment. Executing wages was not an FDCPA violation.

Casso v. LVNV Funding, LLC

The gist: Plaintiff alleged that a debt buyer’s affidavit in support of litigation which stated that it accessed and reviewed “business records” is fraudulent, because the affidavit implied the records reviewed contained full details of the debt which could be proven at trial. The District Court for the Northern District of Illinois disagreed, as the affidavit made no such representations and there was no evidence that the least sophisticated consumer would be misled by the term “business records.” The District Court also rejected claims that CFPB consent orders were dispositive that affidavits like the one in question were false and misleading.

Filgueiras v. Portfolio Recovery Associates, LLC

The gist: The District Court in New Jersey found that offers to “settle” a time-barred debt implies that the debt is legally enforceable, following the rulings in McMahon & Buchanan and distinguishing Huertas because it did not involve a settlement letter.

Foster v. AllianceOne Receivables Management, Inc.

The gist: Plaintiff who received a letter stating “please be advised that any settlement which waives $600.00 or more in principal of a debt may be reported to the Internal Revenue Service by our client” stated a claim under the FDCPA. The District Court for the Northern District of Illinois found that it is plausible that mention of the IRS in a situation where there is no set of circumstances in which the IRS would be involved could possibly mislead “the least sophisticated consumer”

In re White

The gist: The Bankruptcy Court for the Eastern District of North Carolina affirmed that the filing of out-of-stat proof of claim is not an FDCPA violation and no sanctions were awarded to the plaintiff.

Janetos v. Fulton Friedman & Gullace, LLP

The gist: The Seventh Circuit reversed the decision by the District Court for the Northern District of Illinois that the failure to identify current creditor when validating debt was material and that additional evidence of confusion was required by Section 1692(g) of the FDCPA.

Rainey v. Education Credit Management Corp.

The gist: The District Court for the Eastern District of Michigan affirmed that the defendant was not a debt collector because it was a guarantee agency under the Higher Education Act and owed a fiduciary obligation to the Department of Education. Thus, the plaintiff had no claim under Section 1692(a)(6) of the FDCPA.

United States v. Commercial Recovery Systems, Inc.

The gist: Summary judgment by the District Court for the Eastern District of Texas in favor of the FTC for claims against a collection agency over violating the FDCPA by impersonating attorneys and threatening arrest.

Velez v. Enhanced Recovery Company, LLC

The gist: The District Court for the Eastern District of Pennsylvania held that a 1099(c) disclosure in an initial letter was a statement that could mislead or deceive “the least sophisticated consumer” into believing that a certain amount had to be paid in order to avoid IRS reporting, and that there could be adverse consequences for settling a debt.

Wittman v. CB1, Inc.

The gist: The District Court in Montana held that an agency which charged a transaction fee for certain payment methods can be considered incidental to the principal obligation and thus fall within the FDCPA. The Court also held that the plaintiffs adequately stated a claim.

FDCPA Case Law Review for April 2016
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Accounts Receivable Management

Executive Changes: MRS Announces Top Appointments


MRS BPO, LLC, a New Jersey-based debt collection agency and one of the country’s premiere accounts receivable management firms, recently announced organizational changes to best align key MRS executive personnel with the vison and mission of the company’s strategic objectives.

Effective May 1st, Hal Goldstein, former Chief Strategic Officer has assumed the title of Chief Operating Officer.  “We believe this title better aligns with Hal’s responsibilities and more accurately reflects his position at MRS”, says Saul Freedman, who serves as Co-CEO.  Hal will continue to oversee and be responsible for all aspects of MRS Operations, Quality-Compliance and Customer Experience.

In addition, and also effective May 1st, Chris Repholz, former Chief Operating Officer has assumed the title of Chief Growth Officer.  “We believe this title more accurately reflects Chris’s responsibilities within the organization. Chris will work closely with our Business Development Team in fostering new client relationships and growing our business both organically and through acquisition”, says Jeff Freedman, who serves as Co-CEO.

“As we expand the customized services that we offer, Hal and Chris will both play a vital role in meeting the diversified needs of our growing customer base and assist our clients in their efforts to strategically identify cost-effective outsourcing solutions. We will continue to partner with our clients to deliver the trusted, secured and compliant services they rightfully expect”, says Jeff Freedman,.

MRS BPO, LLC is a full service accounts receivable management firm based in Cherry Hill, New Jersey. Founded in 1991, MRS is celebrating its 25th Anniversary on June 23rd, 2016. The company’s unique combination of experience, technology, and compliance management processes allows them to provide industry-leading debt recovery solutions while enhancing their client’s brand and reputation.

 

ABOUT MRS BPO, LLC

For more information on MRS BPO, LLC, visit them online at http://www.mrsbpo.com.

 

 

Executive Changes: MRS Announces Top Appointments
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Accounts Receivable Management

Encore Capital Group Announces First Quarter 2016 Financial Results


Yesterday, Encore Capital Group (ECPG), reported its financial results for the first quarter of 2016. Encore is an international specialty finance company with operations in eight countries that provides debt recovery solutions for consumers across a broad range of assets.

Financial Highlights for the First Quarter of 2016:

  • Estimated Remaining Collections (ERC) grew 12% to $5.7 billion, compared to $5.1 billion at March 31, 2015.
  • Gross collections grew 5% to $448 million, compared to $425 million in the same period of the prior year.
  • Investment in receivable portfolios was $257 million, compared to $125 million in the same period of the prior year.
  • Total revenues increased 4% to $289 million, compared to $278 million in the same period of the prior year.
  • Total operating expenses increased 5% to $206 million, compared to $195 million in the same period of the prior year. Adjusted operating expenses increased 3% to $169 million, compared to $165 million in the same period of the prior year. Adjusted operating expenses per dollar collected for the portfolio purchasing and recovery business decreased to 37.7%, compared to 38.8% in the same period of the prior year.
  • Adjusted EBITDA increased 9% to $287 million, compared to $263 million in the same period of the prior year.
  • Total interest expense increased to $50.7 million, as compared to $42.3 million in the same period of the prior year, reflecting the financing of recent acquisitions and portfolio purchases in Europe.
  • GAAP income from continuing operations attributable to Encore was $28.9 million, or $1.12 per fully diluted share, as compared to $27.5 million, or $1.01 per fully diluted share in the same period of the prior year.
  • Adjusted income from continuing operations attributable to Encore increased 11% to $33.9 million, compared to $30.6 million in the same period of the prior year.
  • Available capacity under Encore’s revolving credit facility, subject to borrowing base and applicable debt covenants, was $228 million as of March 31, 2016, and total debt was $2.9 billion.

insideARM perspective

We have commented before that ECPG and Portfolio Recovery Associates (PRAA) quarterly reporting provides an excellent overview of the debt-buying industry. We also suggest the reports should be viewed together. (Editor’s note: PRAA reported earnings yesterday.  See here for yesterday’s insideARM story on the PRAA Q1 earnings announcement.)

As noted in yesterday’s PRAA article, the earnings conference call is always more interesting than the raw numbers.

Some highlights from the call included:

  • Ken Vecchione, ECPG President and CEO commented on the current environment for U.S. purchases, “In the US market, domestic supply remains stable and we are seeing early signs of pricing improvement in some categories of portfolios.” (Editor’s note: PRAA management made a similar observation.) That is quite interesting. One could speculate on the reasons for this observation from both companies. But, one thought is that there are fewer potential buyers that would be acceptable to today’s selling entity. Fewer bidders often translates to lower prices.
  • ECPG remains bullish on Europe and Spain and France in particular. The company also sees great opportunity in Latin America and Mexico, Brazil and Columbia in particular.
  • Like PRAA, ECPG management also commented on a “slowdown” in the legal process in Q1. Management discussed the impact of CFPB “Rulemaking through Enforcement Actions.” They specifically talked about the ECPG and PRAA consent orders as well as the Hanna and Pressler & Pressler consent orders. Like PRAA, ECPG management believes they, and all law firms, have been adapting to the policies and procedures outlined in the consent orders.  The consent orders contributed to a “slowdown” in legal activity in Q1, but the “slowdown” is temporary, as all parties involved are moving forward.

Finally, management referenced a strategy of moving to more consumer-focused programs. These programs seem designed to reduce consumer complaints and put more and more accounts into voluntary repayment programs as opposed to lump sum settlements. Any wide roll-out and adoption of that strategy will also reduce the number of accounts that would enter a legal program.

Encore Capital Group Announces First Quarter 2016 Financial Results
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Accounts Receivable Management