Archives for May 2015

Richard Sleeth Joins Stellar Recovery, Inc. as Executive Vice President of Sales


John Schanck Chairman of Stellar Recovery announced today Richard Sleeth has joined the company as Executive Vice President of Business Development.   Sleeth brings over 12 years of industry experience and has been very successful in working with Fortune 500 Companies.

I am extremely excited to join the Stellar Team and look forward to working with their team to grow the company and take them to the next level said Sleeth.  Stellar has an excellent name in the industry and competes as a market leader across a number of verticals.

We are very pleased to announce Richard Sleeth has joined our executive team.  He is well respected in the ARM industry and is known in the industry for integrity and diligence when servicing and communicating with clients and prospects alike. Richard builds relationships on trust which provides for long lasting client partnerships, said Keith Jones President of Stellar.

Richard will be reporting directly to Keith Jones and work with him directly to focus on the Sales and Marketing for the company.

Richard Sleeth earned a Bachelor’s Degree from Southern Illinois University in Finance and Marketing and was a Deans List graduate

Stellar Recovery, Inc. corporate headquarters is located in Jacksonville, Florida, with a satellite office located in Kalispell, Montana.

Richard Sleeth Joins Stellar Recovery, Inc. as Executive Vice President of Sales
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Accounts Receivable Management

U.S. Supreme Court to Take Up Whether Complete Relief to Class Litigant Moots Class Claims


Don Maurice

Don Maurice

Statutory damage claims, like those under the TCPA and the FCRA, will be scrutinized in the next session of the U.S. Supreme Court and its decisions could have broad implications for the financial services industry.

Today we look at one of the cases the court will consider, Gomez v. Campbell-Ewald Co. The case considers whether an offer of complete relief to a litigant will extinguish both her individual claims and, prior to class certification, render her class claims moot. A decision will likely impact litigation under the FDCPA, TILA, EFTA and other federal laws, which can expose financial services companies to extraordinary liability even though the injured party has suffered no real loss.

Mooting Individual Claims by Offering Judgment

Rather than engage in costly litigation to obtain a pyrrhic victory, some defendants choose not to fight and instead offer the plaintiff a judgment, usually exceeding the amount the plaintiff could recover if she were successful on her claim. Under the TCPA where only one communication is alleged to be a violation, a plaintiff with no actual loss might still be entitled to up to $1,500 in statutory damages. And that was the case in Gomez where Gomez alleged a violation of the TCPA from a single text message. The defendant offered Gomez a judgment of $1,503, plus costs. Gomez, though, sought to certify a class of other persons who had received a similar text message from the defendant, so he never accepted the offer and it lapsed.

The trial court denied the defendant’s request to dismiss Gomez’s case on the basis that it had offered him more than he could receive if he were successful at trial.  The Ninth Circuit affirmed the trial court’s decision, holding that unaccepted offers of judgment do not “moot” a plaintiff claim, pointing to its 2013 decision in Diaz v. First Am. Home Buyers Prot. Corp.

Circuit Law Conflicts 

Last week, the Second Circuit Court of Appeals handed down a decision in Tanasi v. New Alliance Bank, holding that an unaccepted offer of judgment, alone, does not moot a claim, siding with the Ninth Circuit and a similar holding from 2014 in the Eleventh Circuit decision Jeffrey M. Stein, D.D.S., M.S.D., P.A. v. Buccaneers L.P.

Tanasi does depart from the Ninth and Eleventh Circuits and suggests that a matter could be rendered moot by an unaccepted offer. Quoting the dissent from the Supreme Court’s 2013 decision Genesis Healthcare Corp. v. Symczyk, the Second Circuit wrote that an unaccepted offer of judgment will moot a case where the defendant “unconditionally surrenders . . . [such that] only the plaintiff’s obstinacy or madness prevents her from accepting total victory.” This second route sets in motion the potential for interesting lawyering.

These three Circuits are at odds with decisions from the Third, Fourth, Fifth, Seventh, Tenth, and Federal Circuits, which all have held that an unaccepted offer, alone, does moot the case and divest the federal court of jurisdiction.

Impact on Class Actions

Even in those Circuits which hold that an unaccepted Rule 68 offer of judgment can moot an individual’s claims, it does not necessarily follow that federal courts will find it divests them of jurisdiction over class claims, although the Fourth and Seventh Circuits have found a class can be mooted (Warren v. Sessoms & Rogers, P.A. and Damasco v. Clearwire Corp., respectively).

The Genesis decision threw a wrench into the majority view that pre-certification class claims cannot be mooted by unaccepted offers. Genesis found that a plaintiff’s refusal to accept such an offer of judgment in a “collective action” under the Fair Labor Standards Act rendered the plaintiff with “no personal interest in representing putative, unnamed claimants, nor any other continuing interest that would preserve her suit from mootness.” You could readGenesis to mean that by mooting the individual class representative claims, the class claims are mooted as well.

But FLSA collective actions are not the same as class actions under federal rule 23, leaving some to strictly read Genesis as having no impact on class action litigation, as the Ninth Circuit wrote in Gomez. But the Second Circuit’s opinion in Tanasi suggests it sees otherwise and also left open the door to moot class claims if an offer is made before class certification.

Supreme Court Outlook

Gomez presents an opportunity for the Supreme Court to resolve whether an unaccepted offer of judgment of complete relief moots individual claims as well as whether it moots class claims prior to certification. If it does not moot either, the fallout is likely to mean Rule 68 offers of judgment will see less use. Defendants will be forced to litigate cases even when they have offered to give the plaintiff all that she seeks. It will mean litigation can occur solely for the purpose of litigation.

A ruling that unaccepted offers moot individual claims will likely increase the use of complete relief offers in the Ninth and Eleventh Circuits, promoting a quick end to pointless litigation. It would have less impact in the remaining Circuits.

If the Supreme Court were to hold that an unaccepted Rule 68 offer moots class claims prior to class certification, the effect would be dramatic, particularly upon those cases that seek only statutory damages, which are often asserted against financial services companies. By offering to make the individual plaintiff whole, regardless of the merits of the claim, defendants may avoid the cost and expense of class action litigation driven primarily, if not solely, by a desire for a large award of plaintiff’s attorneys fees.

U.S. Supreme Court to Take Up Whether Complete Relief to Class Litigant Moots Class Claims
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Accounts Receivable Management

Proposed Legislation in Numerous States Would Negatively Impact the Collection Industry


Two weeks ago, insideARM reported on a bill that was introduced in the District of Columbia Council that would impose additional burdensome requirements on debt buyers and collectors.

In that article we suggested that these types of bills may be part of a nationwide trend. I believe we can now officially confirm that speculation.

After just cursory research insideARM has identified numerous bills introduced in various state legislatures in the past three months that – if passed – would significantly impact the debt collection industry.

The proposed legislation reviewed ranges from variations on the theme outlined in the D.C. bill to obscure provisions in a seemingly unrelated bill.

Examples include:

In Maine a bill (HP075301) was introduced to amend the Maine Fair Debt Collection Practices Act to provide greater protection to debtors with regard to collection actions by debt buyers. The bill provides that a debt buyer may not collect on a debt without providing specified information that includes the name of the original creditor and all intervening creditors, as well as the sources of added fees and interest. The information must be also be included in the complaint to initiate the cause of action to collect the debt.

The Maine bill also proposes a 3-year statute of limitations that replaces all other limitations unless the existing limitations is a shorter period.

In Oregon a similar bill (HB 2252-3) was introduced.  The proposed bill includes similar specific notice requirements and outlines additional obligations before a debt buyer may bring legal action to collect debt.

In Illinois a bill (SB1866) was introduced amending the Crime Victims Compensation Act. In that bill there are provisions restricting debt collection activity against crime victims once a crime victim provides notice to a debt collector.

What does this all mean? Well, unfortunately here are my takeaways and questions:

1)      We can continue to expect bills introduced at every level of government (City, County, State and Federal) in reaction to the negative stories we see every day about the debt collection industry.

2)      Clients and prospects are requesting – and will continue to expect – specific policies and procedures to outline how a company intends to keep up with the ever changing regulatory landscape.

3)      Does the ARM industry have the financial resources to impact proposed legislation BEFORE it becomes law?

4)      The challenge of keeping up with these potential changes is immense. Is reliance on trade association updates and industry news sites like insideARM enough?  What are the alternatives?

Proposed Legislation in Numerous States Would Negatively Impact the Collection Industry
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Accounts Receivable Management

Credit Reporting Agencies Agree to Pay $6M to Resolve Complaints


The nation’s three major credit bureaus (Equifax, Experian, and TransUnion) have entered into a settlement agreement with 31 states regarding consumer complaints around inaccurate credit reports.

 

The multi-state investigation was initiated in 2012. The investigation focused on consumer disputes about credit report errors, monitoring and disciplining data furnishers (providers of credit reporting information), accuracy in consumer credit reports, and the marketing of credit monitoring products to consumers who call the credit reporting agencies to dispute information on their credit report.

Under the terms of the 54 page settlement agreement, the credit reporting agencies have agreed to make a number of changes to their business practices to benefit consumers. Key provisions include:

1) Higher standards for data furnishers

  • Requires the bureaus provide the states with lists of furnishers who most often report information that consumers dispute as inaccurate.
  • Requires the bureaus and data furnishers use a better, more detailed system for sharing data

2) Limits the bureaus “direct-to-consumer” marketing

  • Prohibits the bureaus from trying to sell products to people who call them with disputes.

3) Added protections for consumers who dispute reported information

  • Requires the bureaus to establish a better escalation process
  • Requires communication between the bureaus of any “mixed” files
  • Requires the bureaus to send a consumer’s dispute supporting documents to the data furnisher
  • Requires an additional free credit report if a change is made as the result of a dispute

4) Limits on types of information that can be added to a consumer’s credit report

  • Bars the bureaus from reporting information about fines and tickets on consumers’ credit reports.
  • Prohibits reporting of medical debts for 180 days after the account reported to give consumer’s time to work out health insurance issues
  • Requires debt collectors who report information to the bureaus to provide the name of the original creditor and information about the debt before the information can be added to a consumer’s credit report.

Under the settlement, the credit reporting agencies also will pay the participating states $6 million.

The states that participated in the settlement are: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Vermont, and Wisconsin.

In March of this year a similar settlement was reached separately with the state of New York.

Credit bureau reporting has become a high profile issue in 2015, particularly relating to medical debts. In February of this year the CFPB’s Consumer Advisory Board (CAB) meeting in Washington, DC was used as a platform to reiterate the Bureau’s focus on matters dealing with consumer credit reporting and medical debt, specifically how it is collected and appears on credit reports.

Credit Reporting Agencies Agree to Pay $6M to Resolve Complaints
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Jury Sends Message to Debt Buyer: Get Your Facts, And Your Process, Straight


Last week insideARM reported on a sharp rise in first quarter earnings for PRA Group (PRAA).

On Tuesday of this week (May 12th) in a Form 8-K (Other Events) filing with the Securities and Exchange Commission PRAA reported the following:

On May 11, 2015, an unfavorable jury verdict was delivered against Portfolio Recovery Associates, LLC (the “Company”), a wholly owned subsidiary of PRA Group, Inc., in a matter pending in Jackson County, Missouri. The jury awarded Guadalupe Mejia $251,000 in compensatory damages and $82,999,000 in punitive damages for her counter-claim against the Company, alleging malicious prosecution and impermissible collection practices. Although the Company appreciates the jury’s service, it believes the verdict and magnitude of the award to be erroneous and intends to promptly request that the court set aside such an inappropriate award. Unless reduced or overturned, the verdict could have a material adverse effect on the Company’s financial condition and/or operations.

Form 8-K is a report of unscheduled material events or corporate changes at a company that could be of importance to the shareholders or the Securities and Exchange Commission. Obviously, PRAA management felt that a verdict of this amount is a material event.

This case started as a simple collection lawsuit.  Portfolio Recovery Associates, LLC brought suit against a Guadalupe Mejia on a purchased credit card debt for approximately $1100.  The Defendant (Mejia) filed a Counterclaim alleging FDCPA violations and malicious prosecution. The consumer claimed that she was not the right Guadalupe Mejia. The case proceeded for over a year before PRAA agreed to dismiss the collection action (without prejudice).  However, the counterclaim proceeded.

In reviewing the court docket it is clear that the case was vigorously pursued and defended by both parties. The numerous filings hint at contempt for the other side by both parties. A critical point in the case involved an Order striking all pleadings by PRAA, entering judgment in favor of the consumer on all counterclaims, and directing the trial to proceed solely on the issue of damages. It is that trial that produced this verdict.

The status of this case needs to be recognized.  At this point in time there is only a jury verdict.  No final judgment has been entered yet. There will be additional evidence presented on a potential attorney fees award. Further, there will likely be motions filed for a new trial or to reduce or set aside the verdict and/or other possible legal strategies.

insideARM contacted both the attorney for the consumer and a representative for PRAA to obtain comment on the verdict.

Gina Chiala, the attorney for Mejia commented: “I sincerely hope the jury’s verdict in this case acts as a wake-up call to the debt buying industry.  Consumers deserve to have their disputes taken very seriously, especially when the consumer reports he or she is being wrongfully sued.  Unfortunately, Portfolio did not take our client’s dispute seriously and our evidence showed that Portfolio had a pattern and practice for rejecting valid disputes.  This verdict would never have occurred had Portfolio simply admitted its error early on and stopped its prosecution.”

Michael McKeon of Mercury LLC, spokesperson for PRAA countered:  “This outlandish verdict defies all common sense. We hope and expect the judge will set aside this inappropriate award, and we plan to file motions to make the request formally in the very near term. Any fair reading of the facts of this case makes plain that a verdict of this size is not justice by any means, and cannot stand.”

insideARM will continue to monitor this story and provide updates as developments dictate.

Jury Sends Message to Debt Buyer: Get Your Facts, And Your Process, Straight
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Accounts Receivable Management

Second Circuit Decision Provides Resolution on Disclosure of Tax Consequences in Settlement Offers


The Second Circuit Court of Appeals ruled yesterday that a debt collector does not violate the FDCPA if it does not advise a consumer of the tax consequences of a settlement offer.  The case, Altman v. J.C. Christensen Associates (Docket No. 14‐2240‐cv) is very positive for the ARM industry.

The opinion is short and concise. The court made two significant points in their reasoning.

First, the specific language in the letter plainly stated the percentage saved was on “your outstanding account balance.” The fact that the debtor may then have to pay tax on the amount saved is simply not deceptive in the context of what savings are on debtor’s “outstanding account balance.”

Second, the court held that the “FDCPA does not require a debt collector to make any affirmative disclosure of potential lax consequences when collecting a debt and that requiring, as a matter of law, debt collectors to inform a debtor of such a collateral consequence of settling a pre-existing debt seems far afield from even the broad mandate of FDCPA to protect consumers from abusive debt collection practices”.

The issue of disclosures of tax consequences (1099-C Disclosures) on settlement offers and verbal conversations with a consumer is confusing. Courts and client requirements are inconsistent.  This decision in the Second Circuit provides positive and clear resolution for the ARM industry…..in that circuit.

Second Circuit Decision Provides Resolution on Disclosure of Tax Consequences in Settlement Offers
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Accounts Receivable Management

Crucial Compliance Conversations for Every Hospital CFO


The following is an excerpt from Ontario Systems‘s latest white paper, “Seven Crucial Compliance Conversations for Every Hospital CFO.”

“Do we credit report? If so, should we stop?”

On December 11, 2014, the CFPB conducted a field hearing in Oklahoma City on medical debt collection practices and the relationship between those practices and consumer credit reporting in general. The meeting was nothing short of a crystal ball regarding the future of medical debt collection. But somehow, it is one that has gone largely unnoticed by hospitals and the debt collection industry. Let’s review some of the hearing’s most important takeaways.

7 Crucial Compliance Conversations Downloadable CoverCFPB Director Richard Cordray shared the Bureau’s position that problems with debt collection are magnified when the debt collector reports a debt as a collection trade line to the national credit reporting companies. He characterized a collection trade line as a black mark – more like a scarlet letter − on any consumer or patient’s credit report, and explained how having a reported collection item or a severe delinquency can increase that patient or consumer’s interest rate and affect his or her ability to borrow money. He further highlighted some particularly startling statistics from the CFPB’s recent study on credit reporting practices with regard to medical debt:

  • One in five consumers with a credit report has a medical collection item on his or her credit report
  • More than 1.3 billion trade lines are actively reported, and about half of the overall debt collection trade lines are from medical bills
  • Fifteen million consumers have medical debt collection items as the only collection items on their credit reports, and many of them have no other seriously delinquent accounts

It should be noted first that the Director opened the hearing reiterating how debt collection practices have long been a source of frustration for many consumers, making it clear debt collection continues to be a top source of consumer complaints to the Consumer Bureau and to its sister agency, the Federal Trade Commission.

According to Cordray, those sentiments have resulted in a major new development: He explained how as part of the CFPB’s ongoing effort to improve the nation’s credit reporting system, the Bureau will now require the largest credit reporting companies to provide it with regular, standardized accuracy reports, specifying the number of times consumers dispute information on their credit reports during a reporting period, along with furnishers with the most disputes, industries with the most disputes and furnishers with particularly high dispute rates relative to their peers. Cordray’s prepared remarks should be a wakeup call to any healthcare provider, EBO or medical debt collection agency owner. Click here to read.

You can download and read the full Ontario Systems whitepaper from our “free downloads” site.

Crucial Compliance Conversations for Every Hospital CFO
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Accounts Receivable Management

Seven Crucial Compliance Conversations for Every Hospital CFO


7 Crucial Compliance Conversations Downloadable CoverWith alarming frequency, patient complaints are making their way up the chain through both for-profit and nonprofit hospitals – all with the support, and in some instances, encouragement, of the Federal government.

Hospitals and their service providers are under the mistaken assumption their operations are flying below the CFPB’s radar. Unfortunately, nothing can be further from the truth.

This ebook, from Ontario Systems is intended to shed light on seven major events or changes taking place in the healthcare receivables marketplace and foster conversations from the board room to the patient financial services department about the impact these changes will have on your day-to-day processes, compliance protocols, tax status (as applicable) and reputation in the community.

The Seven Conversations:

  1. “Have any of our patients filed complaints against us on the CFPB’s new complaint portal? Has anyone responded?”
  2. “Do we credit report? If so, should we stop?”
  3. “How long do we wait before we report medical debt to credit reporting agencies? Is it at least 180 days?”
  4. “Who is working with our EBOs and thirdparty collection agencies to calculate the FAP application period and identify the approved extraordinary collection activities? Are we out of compliance as we speak?”
  5. “Who are our service providers and who is managing their compliance with consumer financial laws?”
  6. “Do we use an automatic telephone dialing system (ATDS) and how are we capturing consent to call our patients on their cell phones or communicate via text?”
  7. “Does our software provider understand our compliance needs and how does it address them?”

Download the full guide from Ontario Systems today to learn the best way to structure each of the seven conversations for the best results for your organization.

Seven Crucial Compliance Conversations for Every Hospital CFO
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Accounts Receivable Management

Robert Bernstein Named President Of The Commercial Law League of America


The Commercial Law League of America (CLLA) is pleased to announce that Robert S. Bernstein, of Bernstein-Burkley, P.C., in Pittsburgh, PA, will serve as its 2015-2016 Board of Governors president. This makes Bernstein the only two-term president other than the group’s founder, William Sprague, in 1896.

Since joining the CLLA in 1975, Bernstein has held a number of leadership positions, including a previous term as the President of the Board of Governors in 1995-1996.  Since his initial position as Secretary of the Young Members Section in 1985, Bernstein has been active within the League’s Governance Structure and held numerous positions within the YMS and Bankruptcy Sections, on the Board of Governors and on a wide variety Committees.

“I have been an active League member for 40 years, and I am proud to now serve the prestigious, long-standing organization for a second term as president,” said Bernstein. “I plan to work closely with the other leaders of the League to strengthen our relationships with allied organizations and expand the business opportunities available to members, while continuing to provide the high level educational programs to members and the credit community.”

While fulfilling his duties as co-managing partner of Bernstein-Burkley, P.C., Bernstein represents other businesses of all sizes and types in many areas of their operation, including representation in reorganization proceedings. With more than 40 years’ experience in the legal community, Robert Bernstein, has extensive knowledge in the areas of collections, bankruptcy and business law. He has been certified as both creditors’ rights and business bankruptcy specialist by the American Board of Certification for more than 20 years – making him one of only a few attorneys to hold both certifications.

To schedule an interview Robert Bernstein regarding his CLLA presidency, or any other collections, bankruptcy or credit-related topic, contact Bernstein-Burkley, P.C. Marketing Director, Marissa Luznar, at 412-456-8113 or mluznar@bernsteinlaw.com.

About the CLLA

Since 1895, the not-for-profit Commercial Law League of America has connected experienced attorneys with credit grantors, lending institutions and other commercial credit, bankruptcy and general finance industry members through networking, education, legislative advocacy and specialized legal services. The association’s members include attorneys, collection agencies, judges, accountants, trustees, turnaround managers and other credit and finance experts. For more information on the CLLA, please visit www.CLLA.org.

Robert Bernstein Named President Of The Commercial Law League of America
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Accounts Receivable Management

Five Percent of Recent Grads Say They’ll Never Pay Off Their Debt


On the same day that the Consumer Financial Protection Bureau (CFPB), the Department of Education, and Department of Treasury release a joint Request for Information (RFI) about student loan servicing, the website MagnifyMoney.com has released the results of a survey of student loan borrowers about their finances.

They surveyed 1,000 adults under age 35 who graduated since 2011 and among other things, asked about their biggest regrets. One of the top three responses was not being more careful about debt and loans. These were the other responses to this question:

  • Not contributing enough to savings / retirement: 31%
  • Not learning practical finance / credit skills in school: 26%
  • Not being more careful about debt and loans: 23%
  • Not establishing credit sooner: 19%
  • Getting hit with fees: 12%
  • Missing payments: 10%
  • Other: 5%

As for the borrowers’ confidence about their loans, the study revealed that 60% believe they’ll be able to pay them off in 10 years or less, while 5% said they will ‘never’ be able to pay off all the debt.

 

Five Percent of Recent Grads Say They’ll Never Pay Off Their Debt
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Accounts Receivable Management