Archives for October 2014

FTC Gets Court to Shut Down Debt Collection Scam Targeting Latinos


At the Federal Trade Commission’s request, a U.S. district court in Miami has temporarily shut down a fraudulent phantom debt collection operation that deceived and abused thousands of Spanish-speaking consumers across the country in an attempt to collect money they did not even owe.

The FTC made the announcement the same day as its “Debt Collection & the Latino Community roundtable, held jointly with the Consumer Financial Protection Bureau (CFPB).

According to the FTC, the defendants behind Centro Natural Corp. and Sumore L.L.C bilked consumers out of at least two million dollars. The FTC is seeking a court order permanently stopping the defendants’ scam.

In its complaint, the FTC charged that the defendants cold-called consumers and threatened them with harsh consequences, such as arrest, legal actions, and immigration status investigations, if they failed to make large payments on bogus debts. The defendants’ telemarketers also pressured and deceived consumers into paying for unwanted products by telling consumers it would “settle” their debt.

“These defendants deserve a shameful Triple Crown for fraud. They posed as government officials, used abusive debt collection practices, and ignored the National Do Not Call Registry,” said Jessica Rich, Director of the FTC’s Bureau of Consumer Protection. “We’re shining a light on fraud affecting every community, and we’re pleased that this scheme targeting Latinos has been stopped.”

According to the FTC’s complaint, since at least 2011, the defendants have held themselves out as court or government officials or lawyers. They demanded that consumers pay them to “settle” phantom debts that typically ranged between $3,000 and $9,000. The FTC alleges that the defendants often told consumers that they could settle their debts by paying defendants hundreds of dollars. If consumers refused to pay, the defendants often continued to call and threaten them, sometimes using profane language.

The complaint charges the defendants with violating the FTC Act, the Fair Debt Collection Practices Act (FDCPA), the FTC’s Telemarketing Sales Rule, and failing to pay for, or abide by, the rules of the Do Not Call Registry.

The FTC’s suit was filed in the U.S. District Court for the Southern District of Florida on October 20, 2014. The court issued a temporary restraining order against the defendants the same day.

FTC Gets Court to Shut Down Debt Collection Scam Targeting Latinos
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Accounts Receivable Management

Subprime Auto Collections – A Growth Market for ARM Companies or a Bubble About to Burst?


Mike Ginsberg

Mike Ginsberg

As we recall, painfully well, the Great Recession was largely about a housing bubble created by consumers eager to borrow and investors desperate for profits. The warning signs of the developing financial crisis were silenced in large part by securitization and a lack of regulatory oversight. Is another bubble market emerging in the subprime auto sector? Perhaps, but a growth market for accounts receivable management (ARM) firms is fast developing already.

Just as many consumers purchased homes that exceeded their financial ability because financing was readily available prior to the financial crisis of 2007; many people with poor credit are currently buying cars with price tags that exceed their capability. This time, similar to the last go around, Wall Street isn’t directly lending to consumers. The loans are coming from smaller finance companies that sell the loans they make to bigger Wall Street firms that sort them from weakest to strongest credit scores, pool them together and sell them to their investors in a process called subprime securitization.

About $26 billion worth of subprime car loans will be made this year, far short of the $500 billion of subprime real estate securitizations made in 2006. Unlike real estate, cars are a lot cheaper, so this trend is  bound to impact a lot more consumers. Regulators are already starting to pay attention. The Consumer Financial Protection Bureau (CFPB) announced last week that it is proposing to oversee the larger nonbank auto finance companies.

CFPB Director Richard Cordray said, “Nonbank auto finance companies extend hundreds of billions of dollars in credit to American consumers, yet they have never been supervised at the federal level. We took action after we uncovered auto-lending discrimination at banks we supervise. Today’s proposal would extend our oversight, allowing us to root out discrimination and ensure consumers are being treated fairly across this market.”

Currently, the CFPB supervises large banks making auto loans, but not nonbank auto finance companies. The Bureau estimates that about 38 auto finance companies would be subject to this new oversight. These companies originate around 90 percent of nonbank auto loans and leases, and in 2013 provided financing to approximately 6.8 million consumers.

According to a recent article on insideARM, auto loans have long been an interesting market for ARM companies. Recent data shows that auto loans are growing at a rate similar to student loans, another attractive asset class for ARM companies and auto loans represent the second largest market of secured loans in the US behind mortgage loans.

Lenders, still reeling from the impact of the financial crisis, are increasingly willing to finance consumers with subprime credit scores. According to Patrick Lunsford’s article, the Federal Reserve Bank of New York (FRBNY) recently released a study of subprime auto lending with the following takeaway: “Since the trough in Q4 2009, balances have risen across the board, but the growth has been most pronounced among the riskier groups, which also experienced the most severe contraction during the credit crunch of 2007-09. The dollar value of originations to people with credit scores below 660 has roughly doubled since 2009, while originations for the other credit score groups increased by only about half.”

While delinquency rates on auto loans remain well below credit card and student loan rates, volume is growing at rates that exceed credit cards and run parallel to student loans, creating a growth market for ARM companies equipped to service this market segment.

 

Subprime Auto Collections – A Growth Market for ARM Companies or a Bubble About to Burst?
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Accounts Receivable Management

State Regulator Warns of Scam Potentially Involving Debt Collector Fishing for Personal Info


The Ohio Department of Commerce is warning Ohioans about a company that is mailing postcards to citizens asking them to call and search their name for unclaimed funds.

The postcards have appeared in various colors including green, blue, yellow and orange. Regardless of the color, they are not being sent out by the Ohio Department of Commerce Division of Unclaimed Funds, the official state agency tasked with reuniting Ohioans with lost or forgotten money.

How the scheme works: A citizen receives the postcard instructing him/her to call a toll free telephone number. A prompt asks the caller for their Social Security Number. The recorded message then instructs the caller to search for unclaimed property at www.unclaimed.org, the official website of the National Association of Unclaimed Property Administrators (NAUPA), which makes the communication seem like a legitimate search for funds.

David Milby, Executive Director of NAUPA, says NAUPA has no involvement with the postcards. Milby added that he has found multiple reports on the Internet explaining that the company mailing the postcards is a debt collector. It is believed that the company disguises itself as having something to do with unclaimed property as a means to buy time to collect more information and skirt debt collection laws.

“It is a shame that some bad actors are attempting to take advantage of our mission of returning Ohioans’ hard-earned money to them,” said Andre Porter, Director of the Ohio Department of Commerce. “The sender of these postcards is not looking to return money to Ohioans. Rather, this is an attempt to trick the recipient into providing personal and financial information.”

The company in question is not registered with the Department of Commerce and is therefore not authorized to engage in such activity. Director Porter strongly encourages Ohioans to work directly with the Division of Unclaimed Funds.

“Our forms are official, free and will lead to claim payment once proper verification is approved,” he said.

State Regulator Warns of Scam Potentially Involving Debt Collector Fishing for Personal Info
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Accounts Receivable Management

Defeat Claims That Your Envelopes Violate the FDCPA


The Third Circuit Court of Appeals ruled recently in Douglass v. Convergent that a debt collector’s envelope, which disclosed a collection agency account number through the window in the envelope, raised privacy concerns and violated the FDCPA.

The Court in Douglass held that the collection agency account number — visible through the window on the envelope presumably for return mail sorting purposes — was “a piece of information capable of identifying Douglass as a debtor.”

In analyzing the claim in Douglass, the Court examined the FDCPA, and specifically Section 1692f(8) which prohibits:

Using any language or symbol, other than the debt collector’s address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business.

Since the Douglass ruling, filings of similar cases against debt collectors have been brisk, especially in Pennsylvania and New York.

In the latest episode of the Debt Collection Drill, attorneys John Rossman and Mike Poncin discuss the Douglass decision and some specific legal theories upon which debt collectors may defend similar claims.

Listen to the 12-minute episode below:


http://traffic.libsyn.com/thedrill/TDCD_ep42.mp3

(If you cannot see the audio player above, please download the file directly at http://traffic.libsyn.com/thedrill/TDCD_ep42.mp3.

Defeat Claims That Your Envelopes Violate the FDCPA
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Accounts Receivable Management

Are these Marketing Tactics a TRICK or a TREAT?


Lindsey Walters

Lindsey Walters

Remember Trick or Treating? Skipping the houses that were giving out toothbrushes and trying to hit the houses with king size candy bars twice. You may not have known it then, but you were strategizing. Marketing your brand can be just like trick or treating, except instead of looking for candy, you are looking to grow your business.

Marketing tactics and offerings can prove to be worthwhile or overall duds. Because Halloween is around the corner, we decided to help outline some of these for you. The verdict is in; here are our results on what marketing tactics are tricks and what are treats.

  • Advertising: TREAT. This offering allows you to gain exposure and build brand awareness. See our blog post on how to implement a prosperous ad campaign to learn more about advertising!
  • Purchasing Lists of Contacts or Prospects: TRICK. Sure, buying contact lists from larger sources is easy and might get you tons of new contacts into your database. However, if those contacts are not qualified or not prepared to hear from you, odds are that you’re messaging will go in one ear and out the other – or into an inbox and straight to the trashcan. Furthermore, if you are emailing out promotions, there is a chance that your purchased prospects can report you as spam, effecting your future messaging.
  • Pushing the Envelope: TREATS that can develop into a TRICK. We highly encourage and approve of those who come up with new and innovative ways to get your branding or messaging out to people. A great example of something out of the box is hosting an “after party” or networking event in the after-hours of a large industry event, like a conference.  This is a great way to capitalize on face-to-face time with prospects and clients that are all in town at the same time for an event. An example of pushing the envelope gone wrong is offering something racy or sexually explicit to entice people to come to your booth at a conference. You might have gotten everyone in the room talking about you, but did it bring you any business? We applaud you for thinking creatively, but cannot stress enough to keep it classy.
  • Looking for Data: TREAT. When marketing through another company or individual, things like conversion rates, impressions, clicks, pageviews, past averages and other statistical data can truly open your eyes. If a company’s pageviews seem too good to be true, you might want to ask some clarifying questions like are these pageviews over a lifetime, year, or month. Be smart and do your comparisons before making your marketing decisions, you might be surprised at what you discover. Decisions based off of data help you to gauge the effectiveness of your campaign up front.
  • Sending out eBlasts: TRICK or TREAT. Sending out eBlasts are a great way to electronically get your message straight to the inbox of clients or prospects. Whether you are sending to an internal list or you are working with someone else, making sure your message is relevant to the reader is imperative. Otherwise, they might click that dreaded unsubscribe button.
  • Blogging: TREAT. Corporate blogging is meant to share your expertise on a particular subject to an audience of clients and prospects. This is an excellent and effective form of content marketing that can grow your customer base or deepen your current relationships by truly providing valuable education.

Planning out your marketing for next year already? Be sure to check out our 2015 Media Kit to find more marketing treats.

Are these Marketing Tactics a TRICK or a TREAT?
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Accounts Receivable Management

DBA International Certifies First Collection Law Firm


DBA International (DBA) announced the first certified collection law firm under its expanded Certified Professional Receivables Company (CPRC) program. Within weeks of the program expansion, G. Reynolds Sims & Associates, P.C. completed the process and was approved at the October 16, 2014 meeting of the DBA Certification Council Administration and Budget Committee Meeting.

A proponent of compliance and transparency throughout the debt lifecycle, Reynolds Sims was an advocate for the expansion of the DBA International certification program to include collection law firms and third party agencies.  “Expanding the certification program strengthens compliance integration and ensures that the same rigorous standards are being upheld for the consumer,” said G. Reynolds Sims, Founder and Chief Compliance Officer of G. Reynolds Sims & Associates.

As a result of the expansion of the certification program, DBA adopted nine new standards of best practices focused on activities performed by collection law firms and third party collection agencies. New standards include subject matter associated with consumer complaints, trust accounts, bonding/malpractice insurance, professional conduct, and the client-vendor relationship.

DBA’s certification program was originally designed for debt buying companies and will become a requirement for membership in February 2016. Responding to an increasing number of inquiries, DBA expanded the program on a voluntary basis to include collection law firms and third party agencies in October 2014.

The certification program consists of two types of certifications: a company-based certification and an individual-based certification required of a certified company’s Chief Compliance Officer and voluntarily chosen by other industry professionals.  Prior to obtaining their company certification, Sims completed the individual Certified Receivables Compliance Professional designation.

“The expanded certification program represents a comprehensive national standard of industry best practices,” stated Sims. “It stresses responsible consumer protection, increased transparency and improved educational and operational standards within the industry. “

DBA encourages all receivables management professionals and member companies to seek certification. More information on the DBA Certification Program, including full program requirements and CPRC and CRCP applications are available on the DBA website.

DBA International (DBA) is the nonprofit trade association that represents the interests of companies that purchase performing and nonperforming receivables on the secondary market. Founded in 1997 by a small group of companies to provide a forum to advance best practices within the industry, today DBA has grown to represent over 550 companies.  DBA provides its members with networking, educational, and legislative advocacy opportunities through an annual conference, an executive summit, regional seminars, state and regional committees, newsletters, webinars, teleconferences, and other media.  DBA maintains a code of ethics and a national certification program which debt buying member companies must comply with in order to maintain membership that promotes uniform industry standards based on best practices.  DBA is headquartered in Sacramento, California.

DBA International Certifies First Collection Law Firm
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Accounts Receivable Management

Watch the FTC-CFPB Roundtable on Debt Collection & the Latino Community


The Federal Trade Commission and the Consumer Financial Protection Bureau will co-host a roundtable in Long Beach, California today to examine how debt collection and credit reporting issues affect Latino consumers, especially those who have limited English proficiency (LEP).

The event, titled “Debt Collection & the Latino Community,” will bring together consumer advocates, industry representatives, state and federal regulators, and academics to exchange information on a range of issues. Topics will include:

  • An overview of the Latino community, their finances, and the collectors who contact them;
  • Pre-litigation collection from Latino consumers;
  • The experience of LEP Latinos in debt collection litigation;
  • Credit reporting issues among LEP Latinos; and
  • Developing improved strategies for educating and reaching out to LEP Latinos about debt collection.

The event promises to be an important one for the debt industry. If you can’t make it to Longbeach today, the FTC is offering a free webcast of the proceedings from their homepage. The event begins at 9am Pacific, 12pm Eastern.

Visit http://www.consumerfinance.gov/blog/live-from-long-beach/ to view the event.

Watch the FTC-CFPB Roundtable on Debt Collection & the Latino Community

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Accounts Receivable Management

Circuit Court Rules Against Debt Collector in TCPA Decision Supported by FCC Brief


The Second Circuit Court of Appeals Thursday ruled against a debt collection agency in a TCPA express prior consent case, reversing a lower court decision and hewing closely to a requested amicus brief filed by the FCC on the matter.

The closely-watched case, Nigro v. Mercantile Adjustment Bureau, involved a consumer receiving autodialed calls to his cell phone. But the consumer plaintiff was not the account holder, rather, he provided his cell number to an electric company while attempting to shut off service.

Nigro contacted a power company in New York to shut off electricity at his recently deceased mother-in-law’s house. In that process, he provided the company with his cell phone number. Mercantile Adjustment Bureau (MAB), acting on behalf of the power company, subsequently called Nigro 72 times over a nine month period to collect on a $67 delinquency that remained on his mother-in-law’s account.

Nigro filed suit alleging, among other things, that the collection agency violated the TCPA by not obtaining his consent to call his cell phone for the purpose of debt collection. A district court judge sided with MAB, granting it summary judgment. The judge relied, in part, on the FCC’s 1992 rulemaking order that declared,persons who knowingly release their phone numbers have in effect given their invitation or permission to be called at the number which they have given, absent instructions to the contrary.”

When Nigro appealed the case to the Second Circuit, the judges reached out to the FCC for clarification.

In its amicus brief in the case, the FCC pointed to its 2008 declaratory ruling — issued at the request of ACA International — in concluding that MAB’s debt collection calls did violate the TCPA and that the district court’s ruling should be reversed on appeal. The FCC noted that the 2008 ruling held that “prior express consent is deemed to be granted only if the wireless number was provided by the consumer to the creditor, and that such number was provided during the transaction that resulted in the debt owed.”

The Second Circuit panel deferred to the FCC’s brief, writing, “Under the FCC’s interpretation of the statute, Nigro did not consent” because his number was not provided in that context.

The judges noted that the FCC has recently shifted its treatment of debt collection calls, specifically, under the TCPA. “Initially, the FCC provided no special treatment for debt collection calls,” the panel wrote. “The Commission held that these calls were adequately covered by the ‘established business relationship’ rule. More recently, however, the FCC has provided specific limits on automated calls by debt collectors,” referring to the “during the transaction that resulted in the debt owed” provision.

Using that standard, the Second Circuit judges wrote, “Nigro plainly did not consent. He did not provide his phone number ‘during the transaction that resulted in the debt owed.’ Indeed, he provided his number long after the debt was incurred and was not in any way responsible for – or even fully aware of – the debt. For the same reason, he was not a ‘consumer’; he was a third party.”

The case was reversed and remanded to the district court for further proceedings.

In a footnote, the judges noted that they were deciding the case narrowly on the facts and that other circumstances could result in a different disposition:

“We do not decide what the outcome would be if a consumer were to open an account with a creditor and initially provide only his home phone number, but later in the course of the relationship provide a wireless number. Whether a subsequently given phone number is given as part of a continuing ‘transaction,’ or a transaction separate from the initial one that ‘resulted in the debt owed,’ is a question for future courts.”

Circuit Court Rules Against Debt Collector in TCPA Decision Supported by FCC Brief
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Accounts Receivable Management

NPR Explores the Underworld of Debt Buying and Collection


NPR Thursday on its “All Things Considered” program ran a segment focusing on the post-secondary debt purchasing and collection world through the eyes of an ex-con in Buffalo.

The seven-minute piece told the story of Jimmy, a character in an early piece by Jake Halpern. The spot is flowing from the promotional push for Halpern’s new book on the debt collection industry, published this week.

While the segment explores Jimmy’s early experience of rising from the streets to run a debt collection shop, it also delves into some shadier elements of the debt buying world, like fraud and double sales.

Read (or listen to) the piece here.

 

NPR Explores the Underworld of Debt Buying and Collection
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Federal Agency CFPB Offers New Tools to Student Loan Borrowers in Financial Distress


The U.S. financial watchdog Consumer Financial Protection Bureau (CFPB) Thursday released a new set of tools student loan borrowers can use if they run into trouble making payments on their accounts.

The federal agency’s goal in the release is to help distressed borrowers avoid defaulting on their student loans and going into collections.

The CFPB released a sample letter that consumers can edit and send to their student loan servicer to request lower monthly payments and information on available repayment plans. Borrowers can download the sample letter to send by mail, or simply cut and paste the text into their servicer’s website. The letter specifically requests monthly payments that would allow borrowers to meet their other living expenses.

Download the CFPB’s sample letter (.doc format)

The CFPB has also developed a sample financial worksheet to assist borrowers in determining maximum funds available to pay their student loans. Figuring out how much one can reasonably afford each month is often difficult for young adults that have not had to set a household budget previously. The Bureau is hoping that the budgeting help can keep loans current.

Download the CFPB’s financial worksheet (.doc format)

The CFPB also encouraged student loan borrowers to use its existing Repay Student Debt tool, an interactive “wizard” that steps debtors through the many options available to make payments.

The publicizing of the new tools comes in conjunction with a report also released Thursday by the federal agency. The 2014 CFPB Student Loan Ombudsman’s Annual Report notes that the Bureau received a sharp increase in complaints from student loan borrowers that private lenders were not “providing concrete loan modification options.”

The report analyzed more than 5,300 private student loan complaints between Oct. 1, 2013 and Sept. 30, 2014, an increase of 38 percent over the previous year. It highlights that many consumers expressed a commitment to repaying their loans if they could qualify for a payment plan that reflected their current financial circumstances.

But many of these borrowers are being driven to default because no viable repayment options are available to them.

When a consumer defaults on their private student loan, the whole balance may become due in full, immediately. This usually causes damage to a consumer’s credit profile. It can also negatively affect a consumer’s ability to pass a background check for a job, obtain housing, and impede access to other forms of credit.

Rohit Chopra, the CFPB’s Student Loans Ombudsman, noted in a blog post that “Although some companies are willing to help borrowers during a time of financial distress, unfortunately, not all private student loan companies offer assistance when consumers are struggling to repay their loans. Using [these tools] may help you get a clear answer and avoid long hold times and transfers from one call center representative to another.”

Federal Agency CFPB Offers New Tools to Student Loan Borrowers in Financial Distress
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