Archives for April 2014

State Court of Appeals: Out-of-State Debt Collectors Do Not Need a License


Brad Council

Brad Council

The Indiana Court of Appeals has held that an out-of-state debt collector with no physical place of business in Indiana is not required to obtain a license from the Indiana Department of Financial Institutions (DFI) to collect debts within the state.

In Wertz v. Asset Acceptance, LLC, Nathan Wertz filed a counterclaim against Asset Acceptance, LLC alleging violations of the Indiana Deceptive Consumer Sales Act and the Fair Debt Collection Practices Act for failing to obtain a license from DFI to collect on consumer loans. Ind.App. No. 71A03-1305-CC-175 (Mar. 21, 2014). The Court accepted DFI’s opinion on the statute in interpreting the Indiana Uniform Consumer Credit Code (IUCCC) and held that a license is required only if a creditor has a physical location within Indiana.

On August 9, 2012, Asset filed suit against Wertz to recover a balance due on a Chase credit card on which Wertz had allegedly defaulted. Wertz filed a counterclaim and putative class action against Asset alleging that Asset engaged in the practice of taking assignment of and collecting on Indiana consumer debts without a license as required by the IUCCC. Wertz further claimed that by collecting consumer debts without a license, Asset violated the FDCPA and Indiana Deceptive Consumer Sales Act. Arguing that it was not required to seek a license to collect consumer debts under the Act, Asset filed a motion to dismiss the counterclaim. The motion to dismiss Wertz’s counterclaim and class action was granted and Wertz appealed.

The IUCCC requires that a license be obtained “to regularly engage in Indiana in … taking assignment of consumer loans [or] undertaking direct collection of payments from or enforcement of rights against debtors arising from consumer loans” unless they are a depositary institution or a registered collection agency. Asset admitted it is not classified as a depository institution and is not registered as a collection agency. It also admitted to taking assignment of and collecting on consumer loans without having a license to do so. Asset argued however, that the phrase “regularly engage in Indiana” does not include companies, such as itself, with no physical presence in the state and therefore the licensing requirement does not apply. Wertz alleges that the statute does apply and Asset has violated the statute by not obtaining a license.

The Court of Appeals found the language “regularly engage in Indiana” to be ambiguous and looked to both the purpose of the statute and the interpretation of the statute by the relevant administrative agency. The Court determined the purpose of the IUCCC is to protect consumers from unfair collection practices by requiring creditors with sufficient minimum contacts with Indiana that “regularly engage in Indiana” in the collection of consumer debts to obtain a license. DFI, the agency tasked with enforcement of the statute, has issued guidance indicating that “regular” refers to at least twenty-five times per year and “engaged in Indiana” requires a physical presence within the state.

Wertz argued that the DFI opinion should not be used, as the interpretation is based on the official comments to the statute rather than the statutory language itself, and the interpretation was not issued through a formal rule making process and therefore deference to the agency is not required.

The Court rejected Wertz’s first argument, relying on Basileh v. Alghusain, finding that the commentary to a uniform code enacted by the legislature is indicative of the legislature’s intent and the commentary is to be used when interpreting the statute. 912 N.E.2d 814 (Ind.2009). The Court then noted that a formal rulemaking process is not required before Indiana agencies are granted deference in statutory interpretation and the broad nature of DFI’s guidance authority would make such a process difficult.

The court held that the statutory guidance of DFI was valid and deserved great deference from the court. As such, an out-of-state business without a physical location within Indiana is not covered by the IUCCC and its licensing requirements. Asset did not meet the criteria to be covered by the statute and therefore did not need a license to pursue its case against Wertz. The dismissal of Wertz’s claims against Asset was affirmed.

The full text of the Wertz v. Asset Acceptance opinion may be found here

Many thanks to William Abbey for his contributions to this article.  William is a law clerk with Slovin & Associates Co., L.P.A. and student at the University of Cincinnati College of Law.

Brad A. Council is an associate in the Cincinnati based law firm of Slovin & Associates Co., LPA. His practice covers all areas of commercial litigation, creditor’s rights including compliance with federal and state consumer credit and collection laws, and landlord-tenant matters. He frequently represents national banking associations, medical service providers, debt-buyers, and other credit grantors in the areas of creditor’s rights and account receivables management. He also regularly advises and counsels these organizations on issues related to compliance with the federal Fair Debt Collection Practices Act and federal Fair Credit Reporting Act as well as similar state law acts and regulations.

State Court of Appeals: Out-of-State Debt Collectors Do Not Need a License
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Accounts Receivable Management

Executive Change: Charlie Bonner to Alpha Recovery as VP of Business Development


Alpha Recovery Corp., an industry leader in Accounts Receivable Management, today announced the appointment of Charlie Bonner as the company’s VP of Business Development.  Charlie brings a wealth of industry experience and knowledge to his new role with Alpha.

Prior to joining Alpha Recovery Corp, Charlie was the Managing Member/Founder of CredEx Network that provided consulting services to Accounts Receivable Management industry which including selling over $3B in debt for different creditors and debt buyers across the nation.  Previously, Charlie spent 21 years in the financial services industry working for JPMorgan Chase, Citigroup and MBNA America.

In his new role as VP of Business Development, Charlie will be responsible for working with leadership in developing a strategic plan for expanding the overall business.

Alpha Recovery Corp. is based in Greenwood Village, Colo.

Executive Change: Charlie Bonner to Alpha Recovery as VP of Business Development
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Portfolio Recovery Associates to Announce First Quarter 2014 Results on April 30


Portfolio Recovery Associates, Inc. (Nasdaq:PRAA), a financial and business services company operating in the U.S., Canada and the U.K., will announce its first quarter 2014 results on Wednesday, April 30, 2014.

The earnings announcement, which will be released after the market closes, will be followed at 5:30 p.m. ET by a conference call to discuss results with institutional investors and stock analysts.   Listen to a webcast, both live and archived, at http://ir.PortfolioRecovery.com/events.cfm.

Please access the call by calling 888-695-7639 in the U.S. or 970-315-0482 outside the U.S. The conference ID is 30835658. A question-and-answer session will be open only to investors or analysts. A replay of the call and webcast will be available until May 7, 2014.  Call 855-859-2056 in the U.S. or 404-537-3406 outside the U.S. to hear a replay of the call. The conference ID is 30835658.

As a leader in the U.S. debt buying industry, Portfolio Recovery Associates, Inc. (PRA) returns capital to client banks and other creditors to help expand financial services for all consumers. PRA collaborates with customers to create affordable, realistic repayment plans. PRA also provides a broad range of collection and recovery services to business and government clients.

In 2013 and 2012, PRA was ranked among Fortune’s 100 Fastest-Growing Companies and Forbes’ Top 25 Best Small Companies in America. For more information, please visit www.PortfolioRecovery.com.

Portfolio Recovery Associates to Announce First Quarter 2014 Results on April 30
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Accounts Receivable Management

DBA International’s Introductory Survey Course on Debt Buying Available 24/7 Online


DBA International’s Introductory Survey Course on Debt Buying is now available online. Individuals seeking their Certified Receivables Compliance Professional (CRCP) designation or wanting to gain additional professional education can view the recording from the 2014 DBA Annual Conference via DBA’s website 24/7.

The Introductory Survey Course is required for individuals seeking their CRCP designation through DBA International. The course covers the history of the debt buying industry, the life cycle of a debt, industry regulations, collection issues and responsibilities including state licensing and consumer communications. The course is designed as a general overview of the industry in order to establish a base for best practices. Four (4) education credits will be earned on completion of this course and DBA will mail you a certificate of completion.

The course was taught by renowned industry professionals: Rozanne Andersen, Ontario Systems’ in-house legal and compliance expert; Dennis Hammond, president of The Debt Marketplace, Inc.; Mark Naiman, COO, Absolute Resolutions Corporation; and Tomio Narita, partner with the California law firm, Simmonds & Narita LLP.

Members and nonmembers can register for this course through DBA’s education page at http://www.dbainternational.org/education/education.asp.

More information on the DBA Certification Program is available at http://www.dbainternational.org/certification/certification.asp.

DBA International’s Introductory Survey Course on Debt Buying Available 24/7 Online
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Accounts Receivable Management

Pa. Judge: Consumers Must Know Their Right to Challenge a Debt


A Pennsylvania federal judge Tuesday denied debt collector North Shore Agency Inc.’s motion to dismiss a putative class action lawsuit. The case alleges that North Shore Agency Inc. obscured language advising consumers of their rights to challenge their debts. In his opinion, U.S. District Judge Gene Pratter noted potential holes in the Fair Debt Collection Practices Act.

“Notwithstanding the remedial aims of the FDCPA, debt collectors…appear to treat the statute, still, as possible to overcome by gamesmanship,” Judge Pratter said in the opinion. ”It seems that no debt collector would want to prominently display a notice of validation rights for concern that doing so would reduce the rate at which less sophisticated consumers simply pay to make the inconvenience (or intimidation) go away, even if the debt is not in fact valid.”

Specifically, Judge Pratter raised concerns with North Shore’s inclusion of a note on the front of the letter encouraging consumers to call customer service because it overshadowed the statutorily required “validation notice,” placed on the rear of the letter, that tells recipients to dispute debts in writing. While both sides initially focused on just the letter’s formatting, Judge Pratter said the letter’s actual content was the key issue; he seemed to agree with the plaintiff’s allegation that other statements in the letter overshadowed the official validation language.

The issue of consumer disclosures is not new in the collection industry, and it’s not going away. In fact, when we developed To the Point: Written and Verbal Communication, we culled the pressing questions and the expert answers from our Ask the Attorney webinars into one user-friendly brief and one of the top questions asked was: Which language goes on which side of the paper when sending notices? Specifically: Are there any disclosures (FDCPA or state law) that should only appear on the front page, and not on a backer? Judge Pratter’s ruling helps to answer the question a bit, but there are still legal mysteries to solve. To the Point: Written and Verbal Communication is a good start.

Pa. Judge: Consumers Must Know Their Right to Challenge a Debt
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Accounts Receivable Management

TECH LOCK, Inc., American Collectors Association of Texas Educational Foundation partner to “Secure” an Education


TECH LOCK, Inc., a leading compliance and technology consulting company, announced that it will be donating ten percent of TECH LOCK’s gross paid service fee invoices derived from business conducted with American Collectors Association of Texas members to the ACA of Texas Educational Foundation.

In recent years, significant awareness to compliance and risk to reputation is on everyone’s mind. Businesses are contracting with companies to secure their business as well as current and future clients. Whether it is CFPB readiness, FISMA, PCI DSS, SSAE16, HIPAA, or Texas H.B.300 to present to your clients, your company dollars go toward compliance, audits, or consultant services. Why not keep the money in the family, support your veterans, and obtain a competitive advantage?

ACA of Texas has a unique opportunity to make a significant breakthrough on behalf of the ACA of Texas Educational Foundation scholarship fund. TECH LOCK, Inc. and the American Collectors Association of Texas Educational Foundation will collaborate to transform compliance and IT consulting to education. Whether it is a compliance audit or IT consulting services, TECH LOCK, Inc. will donate a portion of its gross services fees to the ACA of Texas Educational Foundation for any ACA of Texas member that contracts for and receives any new TECH LOCK services during the period starting on March 1, 2014 and running through Feb 28th, 2015.

“ACA of Texas members have a great opportunity to leverage the ARM Industry’s leading compliance and IT consulting company and assist graduating high school seniors in securing additional monies toward their college education,” said Todd Langusch, TECH LOCK’s President and Chief Executive Officer. “With college tuition on the rise, we are excited to partner with the Educational Foundation and look forward to setting a record breaking year for the 2015
scholarship award(s).”

“TECH LOCK is a unique consulting company whose employees come from the ARM Industry, which means TECH LOCK understands our industry. And as a result, TECH LOCK is an ideal strategic partner for ACA of Texas members who need to test their data infrastructure for security weaknesses, or who need to review and test their infrastructure and related data security policies for regulatory compliance deficiencies”, said Greg Mason, ACA of Texas Past President.” “TECH LOCK is also a HITRUST CSF Assessor, which allows ACA of Texas members engaged in healthcare receivables to offer a Safe Harbor with Texas H.B. 300, since Texas H.B. 300 impacts ANY entity conducting business in Texas if they collect, use, and/or store Protected Health Information (PHI).”

“Two years ago, SAS 70 used to be the de facto audit standard and the proverbial rubber stamp for data security and privacy, says Mike Ryalls, President of RGS Financial and ACA of Texas President. “We entered the TECH LOCK® Certified program to move away from the SAS 70 misuse and obtain a true validation of our technical, physical, and administrative safeguards. SSAE 16 has replaced the SAS 70 but is not structured for security and privacy but rather internal controls over financial reporting. TECH LOCK® Certified provides RGS Financial a competitive differentiator along with a true validation of our commitment to protect our client’s data.”

TECH LOCK, Inc., American Collectors Association of Texas Educational Foundation partner to “Secure” an Education
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Accounts Receivable Management

Payday Lenders Gaining Share of Debt Collection Complaints


In the first quarter of 2014, about 7.5 percent of debt collection complaints filed with the Consumer Financial Protection Bureau were against payday lenders. This past quarter was the first full quarter in which consumers could select payday loans as the debt type leading to the collection complaint.

While 7.5 percent of complaints may seem small, it helps to clarify exactly what types of credit products and companies are most often raising the ire of consumers.

In the first three months of 2014, 877 separate companies were named in 6,647 debt collection complaints filed with the CFPB. The vast majority of the companies were third party debt collection agencies. But many of those companies had only one or two complaints attributable to their name.

In fact, 54 percent of named companies had either one or two complaints.

At the top of the list, though, were 110 companies with at least 10 complaints, and 30 companies with at least 40 complaints. In that list of the top 30 companies, less than half were third party debt collection agencies. The remaining were debt buyers, creditors, and payday lenders.

insideARM.com analyzed the top 200 companies and assigned business types for each. The complaints made against these companies accounted for 79 percent of all complaints filed in Q1 2014.

debt-collection-complaints-companies-q1-2014Within the top 200 companies, 52.6 percent of complaints were made against debt collection agencies, down from 55 percent when we last did a company analysis in the fourth quarter of 2013. Creditors were next on this list accounting for 23 percent of complaints, down from 26 percent. Complaints against debt buyers came in next with nearly 17 percent, down from just over 19 percent in Q4 2014.

All categories that we analyzed in November of last year declined. How is that possible? A new category was added: payday loans. Payday lenders and their collection units accounted for 7.5 percent of complaints made against the top 200 companies.

This is supported by our findings, published yesterday, on the types of debt leading to debt collection complaints. That analysis showed that 7.6 percent of debt collection complaints were made on the Payday Loan sub-product.

It should come as no surprise to the ARM industry that payday loans are becoming more prominent in collection complaints. State attorneys general have been focusing on payday loan collection enforcement for a while. But the CFPB is also getting involved in the market, filing an action late last year against a short-term lender and its collection unit. And the Bureau recently issued a report on payday lending and noted it is very close to issuing new rules for the market.

Payday Lenders Gaining Share of Debt Collection Complaints
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Accounts Receivable Management

Debt Buyers: The Search to Meet New Requirements in Debt Sales


Chris Smith

Chris Smith

My previous article outlined the thoughts of creditors with respect to the latest challenges within the debt sale market, namely regulatory requirements relating to the depth of audit activity. TDX Group’s intermediary position within the market also affords us detailed insight into the views of debt buyers around the growing requirements being placed upon them by sellers who are looking to satisfy regulators.

The primary theme from our conversations with debt buyers over the past month is that inconsistency in the sellers’ response to current challenges is being translated into an inconsistent set of requirements being put upon buyers. This may well be driven by the current uncertainty around how current guidelines will form detailed regulations, but there is concern that a continued divergence in requirements may place significant overhead on buyers looking to meet the needs of all of creditors. Any example of requirements converging – right down to the detailed level of what and how information is supplied – is welcomed by the market.

There is a consistent theme that ongoing market stability remains the core focus for buyers and that they are willing to provide the information required to ensure that the market remains buoyant. There is, however, some concern around the level of visibility required by sellers and exactly how this data and information will be utilized. One buyer stated, “We will, of course, provide any data required to support audit activity but would be reluctant to share anything that gives away our IP or compromises our position.”

Our view is that greater transparency and visibility will provide wider benefits to buyers; this will not only ensure the continuation of current activity but will also reopen other opportunities such as the secondary sale market. With improved account monitoring and tracking there is no reason that this market cannot return, albeit within tighter guidelines linked directly to the levels of visibility of account treatment. We are also anticipating that new regulations will result in an extension of audit requirements from the current focus on policy and process towards account level monitoring; once again, increased transparency will provide wider benefits by reducing the resource required to manage these new requests.

As with the creditor market, a number of buyers are starting to take a proactive approach and look for tools that can help them better engage with sellers post-sale. This approach enables the immediate demonstration of their ability to support creditors in meeting post-sale monitoring requirements while still positioning the buyer as a market leader in interpreting and responding to regulation.

Debt Buyers: The Search to Meet New Requirements in Debt Sales
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Accounts Receivable Management

ARM Vets Charity Helps Single Dad Provide for His Daughters


ARMing Heroes (www.armingheroes.org), the collection industry’s charity for military veterans, today shared the story of United States Navy veteran Rhyan Miller, a single father committed to doing whatever it takes to provide for his family. Rhyan served his country from 1990-1992 during the Persian Gulf War until a service-connected knee injury resulted in his honorable discharge. After his discharge, he returned home to his two young daughters with a disability rating and challenging financial circumstances.

Over the ensuing years and in an effort to improve his family’s quality of life, Miller has continued his education and earned his master’s degree in the hopes of securing a higher-paying job. But during a recent search for employment between jobs, Rhyan was barely able to make ends meet while trying to raise two now-teenage daughters on his own. Looking for any solution to help him through this challenging time, he applied for a grant from ARMing Heroes, asking only for assistance with day-to-day expenses during his job search. In December of last year, Rhyan received the news that his application was approved, and he received a much-needed grant in the form of a grocery store gift card to help with his family’s expenses, just in time for the holidays.

Upon hearing the news of his grant award, Miller expressed his sincere gratitude:

Miller and his daughters

Miller and his daughters

“I wanted to extend a warm thank you and show our appreciation for your generosity. The grant from ARMing Heroes will have an immense impact on my family, which consists of me and my two teenage daughters. Times have been tough, and this grant will relieve a large amount of stress over the next few months while I try to improve my financial situation.  In my family, we are used to helping and guiding others with compassion, and now the shoe is on the other foot. This time, we are the ones who are grateful. Thank you from my family for your commitment to America’s veterans and their families.”

Rhyan Miller and his family are just one example of how ARMing Heroes is making a real difference in the lives of America’s military veterans. Hundreds of unemployed, underemployed, and disabled veterans apply each year, all hoping for a grant to help fill the gap between income and expenses, for needs that are largely unmet by government programs or even by other military charities.  Stories about grant recipients from the last year alone remind us all how rewarding this program can be.

The charity’s flagship No Debts for Vets Charity Fundraising Drive runs from September 11th through Veterans Day, November 11th every year.  However, tax-deductible donations are accepted at any time online at www.armingheroes.org and via mail to PO Box 353, Collingswood, NJ 08108, payable to ARMing Heroes. Pledges may be made to info@armingheroes.org.  Any amounts pledged or donated now will be applied to the 2014 drive.

About ARMing Heroes

ARMing Heroes was founded and began operating in March, 2009.  The organization’s mission is to serve the needs of U.S. military veterans, including their spouse and children. ARMing Heroes fills a charitable niche by linking people identified with employment, credit, and financial counseling needs with the accounts receivable management industry, an industry uniquely poised to help in these areas.  Persons interested in volunteering their time and others interested in applying for benefits or pledging other forms of support are encouraged to contact the organization at www.armingheroes.org.

What Can I Do Right Now to Help?

  • Visit www.armingheroes.org and donate now.
  • Friend us and post this article to your page on Facebook.
  • Tweet about this article on Twitter.
  • Join our group on LinkedIn, the ARMing Heroes Veterans Charity Supporter / Assistance Center.
  • Comment on this article online and ask us to contact you.
  • Forward this article via email to your key contacts.
  • Print this article and fax it to your local congressional office and ask them to post our website on theirs as a resource for vets.

 

 

 

ARM Vets Charity Helps Single Dad Provide for His Daughters
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Accounts Receivable Management

FTC Settles FCRA Charges Against Two Consumer Data Brokers


Two data brokers have agreed to settle Federal Trade Commission charges that they violated the Fair Credit Reporting Act (FCRA) by providing reports about consumers to users such as prospective employers and landlords without taking reasonable steps to make sure that they were accurate, or without making sure their users had a permissible reason to have them.

In separate cases, the two companies – Instant Checkmate, Inc., and InfoTrack Information Services – have agreed to pay civil penalties and will be prohibited from continuing their alleged illegal practices.

Instant Checkmate and InfoTrack sell public record information about consumers. According to the FTC’s complaints, both companies operated as consumer reporting agencies under the law but failed to abide by the FCRA. The FTC charged, among other things, that in many instances InfoTrack provided inaccurate information suggesting that job applicants potentially were registered sex offenders, possibly causing employers to reject their job application. According to the complaint against Instant Checkmate, that company failed to require that users of its reports identify themselves or certify the purpose for which they were seeking consumers’ information.

“Consumers shouldn’t have to worry that they’ll be turned down for a job or an apartment because of false information in a consumer report,” said Jessica Rich, Director of the FTC’s Bureau of Consumer Protection. “Data brokers that operate as consumer reporting agencies have a responsibility to ensure the accuracy of the information they sell for decisions about whether to hire someone, extend them credit, rent them an apartment, or insure them.”

The court orders impose a fine of $525,000 against Instant Checkmate and $1 million against InfoTrack and its owner. All but $60,000 of the penalty imposed on InfoTrack and its owner are suspended, based on their inability to pay.

Instant Checkmate, Inc., headquartered in San Diego, California, runs InstantCheckmate.com, a website that allows users to search public records for information about anyone, including a person’s current and previous address, arrest and conviction records, and birth, marriage and divorce records. On its website and in online ads, Instant Checkmate marketed its service to landlords and employers. For example, the website enticed landlords to “check out tenants before they rent” and advertised that the website’s background checks “are especially useful when employers are seeking candidates that require high security or a position of trust.”

According to the FTC, by providing background reports that it expected would be used for the purpose of determining eligibility for housing and employment, Instant Checkmate qualifies as a “consumer reporting agency” and is subject to the FCRA. The complaint alleges that Instant Checkmate violated the FCRA by failing to maintain reasonable procedures to ensure that those using its reports had permissible purposes for accessing them; furnishing reports to users that it did not have reason to believe had permissible purposes to access them; failing to follow reasonable procedures to assure that its reports were as accurate as possible; and failing to provide FCRA-mandated “User Notices” outlining several important consumer protections.

The court order against Instant Checkmate prohibits the company from violating the FCRA by:

  • furnishing consumer reports to anyone who does not have an FCRA-defined permissible purpose;

  • failing to maintain reasonable procedures to limit the furnishing of reports to people with permissible purposes;

  • failing to maintain reasonable procedures to assure the maximum possible accuracy of the reports; and

  • failing to provide User Notices.

InfoTrack Information Services, Inc. – Based in Deerfield, Illinois, InfoTrack provides background screening reports to hundreds of employers nationwide about prospective and current employees. The reports include driving records, employment and education history, and criminal records, including sex offender records.

According to the FTC’s complaint, InfoTrack and its owner, Steve Kaplan, violated the FCRA by failing to use reasonable procedures to assure maximum possible accuracy of consumer report information obtained from sex offender registry records; failing to provide FCRA-required notices; and failing to provide written notices to consumers of the fact that InfoTrack reported public record information to prospective employers, when that information was likely to adversely affect consumers’ ability to obtain employment.

The court order against InfoTrack and Kaplan requires the defendants to comply with the FCRA by:

  • maintaining reasonable procedures to assure the maximum possible accuracy of consumer report information;

  • providing required FCRA notices; and

  • notifying consumers when InfoTrack has provided public record information about them that is likely to have an adverse effect upon their ability to obtain employment.

 

FTC Settles FCRA Charges Against Two Consumer Data Brokers
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Accounts Receivable Management